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Frequently Asked Questions About Best Buy Brick

How do I check product availability at the Brick Best Buy?
How do I check my order status?
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brick stores’ holiday hours?

Recent Reviews

4.1
(3174 reviews)
kimberly j
December 07, 2025
1 out of 5
I ordered 2 phone cases right in the store and I was told it will be at my house the next day! Well guess what wasn't at my home the next day and what pisses me off the most I get NO NOTIFICATIONS that my package isn't even coming. I bought it in store for ship to home i go to store last night and guess who can't take care of me! Let's say I'll be going for a refund once they open this morning. Oh yeah they give me a number to call last night when I stopped on my way home and you expect me to wait until Mon absolutely 💯 NOT!
Nina M
December 01, 2025
1 out of 5
Management changed and they r not welcoming and manager she is always in a bitchy mood. I will stick with Costco appliances.
Response from Best Buy
December 01, 2025
Nina, Thank you for the review. We can understand your frustration with your recent experience. We always want our customers to feel welcomed. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 79325.
Brian F
November 29, 2025
1 out of 5
Don’t go there for phone repairs. Said they had same day repairs. Scheduled an appointment to have my phone fixed. Drove forty minutes to the store then they said they overbooked and had to reschedule. I signed up for text notifications. Nobody could have told me this before driving there.
Olha B
November 29, 2025
5 out of 5
An employee named John did an excellent job assisting us with the purchase of our new TV.

About Best Buy Brick

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