Best Buy Brick

Order it online notebook pc and pickup same day at store great

Haw haw imagine being an American

My customer service representative has been excellent—always professional, responsive, and knowledgeable. Unfortunately, my recent delivery and installation experience with Best Buy in Brick, NJ was extremely disappointing. I purchased a 100-inch TV and scheduled delivery and installation at a residence with multiple steps. Upon arrival, the delivery/installation technician, was rude and unprofessional toward my wife. His tone was dismissive from the start, and the situation escalated unnecessarily with words exchanged on the phone when I asked my wife to put me on the phone with him. Rather than attempting to resolve the issue professionally, the technician cancelled our order on the spot and placed a note on our account stating that Best Buy should not deliver to us in the future. This was done without a reasonable attempt to complete the delivery or offer an alternative solution. I am a long-time business owner for over 25 years, long term Best Buy customer and this type of behavior is deeply concerning. Delivery teams represent Best Buy inside customers’ homes, and this interaction did not reflect the standards one would expect from a company of Best Buy’s reputation. The interaction was captured on video. The delivery team’s statements and tone gave the impression of a “not my job” mentality including saying “we’re not delivery people” including complaints about the number of steps and a turn in the mid section of the steps despite being scheduled for delivery and installation. There were three people there to carry in and install 1 tv! Me and my wife carried the tv to where it belonged ourselves! She’s 5 foot tall, 110lbs. Meanwhile, the delivery and installation was supposed included in the price. Not only did I have to deliver the 100 inch tv to my other home myself, take off the day of work, and hire a professional team to install it which costed me more than the television and I didn’t mind paying it due to their professionalism. This experience was unprofessional, unnecessary, and disappointing. I hope Best Buy addresses this internally to prevent similar situations in the future because considering the situation I’m sure this isn’t this particular employees first “bad day” where he gave a customer an attitude & refused to do his job.

Honest, helpful, excellent prices.