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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Brick
How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3125 reviews)
Denise M
August 25, 2025
1 out of 5
Honestly do not know why I bother to go to this store. If you need Apple assistance it’s a total waste of time. I even called in advance before making the appointment and was assured they could help. The techs looked at me like I asked them to solve world peace. Finally, said they wouldn’t be able to assist and I would have to go to Apple even if they could figure out how to order the single replacement AirPod since it needed to be reconnected to the case. Of course, they would be happy to sell me a new pair. Wasted an hour of my day. Just another big box store that has no idea how to communicate or assist customers.
Response from Best Buy
August 25, 2025
Hello, Denise,
Thank you for the review. I can understand your frustration with being told we could help with your Apple products. That would be disappointing for me, as well.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/zvxywh), Twitter/X (https://bby.me/63pnon), or Instagram (https://bby.me/84x7nh). I’d recommend sending a private message or DM. Please include Google Review 34845.
Regards,
^ Kristy
Judith G
August 23, 2025
5 out of 5
Ease of purchase and free delivery
Christine K
August 19, 2025
5 out of 5
Stephen P.: Store # 475 - Manager and Customer Service all in one!
I wanted to say how wonderful Stephen was in resolving my issue. I am a total tech member for 15 years. Just about when it first started. In addition, I buy products all the time at Best Buy, including Christmas gift gifts and birthday gifts.
Not only is Stephen just plain nice, and sincere, he is an expert in his field. He is very knowledgeable.
Today: outstanding, helpful, and went over and above the call of duty. He is a Manager in tge true sense.
Your good judment in hiring a nice person who is knowledgeable, to help we Customers, in our goals, is evident. Thank you.
Steven U
August 16, 2025
2 out of 5
I generally like Best Buy, but this location was having a bad day. Very poor service. Lots of employees milling about but none seemed want to go out of their way to assist. Probably because I was looking at sale items. Ultimately, I ordered online and picked up at their Manalapan location.