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Frequently Asked Questions About Best Buy Brick
How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3271 reviews)
Rich K
July 20, 2026
4 out of 5
Great customer service and return policy
Mandie D
July 20, 2026
1 out of 5
The WORST service from Best Buy appliance delivery. We have been without a working washer and dryer for over two weeks because of their complete incompetence across four separate delivery attempts.
Attempt 1: Blamed our house wiring. The guy who came the second time said we had no wiring issue and that the guy was lying
Attempt 2: Delivered a physically broken/damaged washer.
Attempt 3: Canceled on the day of delivery without any notice.
Then I called about their service which was on schedule for Tuesday (Tomorrow) now they’re are pushing it to WEDNESDAY, the fourth time.
Days off of work to show up for no washer or dryer and paying for laundromat. This is pathetic. Do NOT order from them
Customer service offered an insulting $90 store credit after asking. Though wasting days of our time off from work.
Ronny C
July 09, 2026
1 out of 5
Ordered Open box - Excellent only to found out no accessories comes with the item. Scammed, misleading. The associate (old white guy on a vest) and manager Jessica gave did not care attitude. take it or leave it or call corporate.
Response from Best Buy
July 09, 2026
Hello,
Not getting the accessories that are included with an Execellent open box is really disappointing, so we appreciate you bringing this to our attention. Please reach out to our team on social media with a message and include Google Review 185005.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
S T
July 03, 2026
1 out of 5
They don't sell drones