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Frequently Asked Questions About Best Buy Brick

How do I check product availability at the Brick Best Buy?
How do I check my order status?
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Brick stores’ holiday hours?

Recent Reviews

4.1
(3151 reviews)
C D
October 16, 2025
1 out of 5
What's the point of an in person store thats under staffed by uninformed semi professionals. Get these people trained pay them enough to care or come up with a new system cause this is broken.
Response from Best Buy
October 16, 2025
Hello, thank you for sharing your thoughts with us here. Being able to ask questions to get information about your new electronics purchase is pretty important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #56788". Facebook (https://bby.me/lbnn91) Twitter/X (https://bby.me/amwwtw) Instagram (https://bby.me/hrmy9v)
Amanda H
October 14, 2025
1 out of 5
The complete lack of disrespect me and my husband were shown from the geek squad inside the Best Buy was astonishing. I hope people start to shop elsewhere so Best Buy realizes that we don’t actually need them anymore
Response from Best Buy
October 14, 2025
Hello, Amanda, Thank you for reaching out to us here. We would like to take a closer look into this with you to assist in any way possible. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 55765. Facebook (https://bby.me/gdpo1z) Twitter/X (https://bby.me/1c0trt) Instagram (https://bby.me/xuupw6) We look forward to assisting you there.
Onii C
October 14, 2025
1 out of 5
Coming from someone not local the staff look friendly and approachable, I ended up talking to the manager of the geek squad who ended up wasting most of my time there As someone who has no issue with the website / online orders. It was incredibly infuriating & lack of better words terrible customer service. Won't be coming back or buying from this best buy for awhile.
Response from Best Buy
October 14, 2025
Good afternoon, It certainly can be disappointing finding that the staff at the store wasn't how they appeared to be. We'd like to learn more about your experience if you can send a private message on one of our social media platforms, Facebook (https://bby.me/1mqvfq), Twitter/X (https://bby.me/973tr8), or Instagram (https://bby.me/ch9ivz). Please also mention your "Google review #55746" in your message.
Logan H
October 14, 2025
1 out of 5
Jessica the geek squad manager is the by far the worst and most incompetent at her job and was absolutely no help at all and made me turn off from future dealings at this Best Buy Save your time and drive elsewhere for more competent support.
Response from Best Buy
October 14, 2025
Hi, Logan, Thank you for sharing your concerns with the manager at the Geek Squad in Brick, NJ. If we can assist you please reach out to us on any of our social media profiles below with Review 55743. We would be glad to research your interaction and fix anything that may not have been done correctly in the store. Facebook (https://bby.me/h5e85t), Twitter/X (https://bby.me/6fehcu), Instagram (https://bby.me/9f3wlf)

About Best Buy Brick

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