Best Buy Brick

Very helpful staff.

Absolutely terrible service you can be asking for help and for some reason they always say the wrong department, and once you wait by the right aisle, the person doesn’t come to Help for at least a half hour

Be careful with the financing, they opened up a credit card under my name without my permission and without letting me know, only once I had gotten approved they told me that they opened up a credit card.

In November, I ordered 3 cases of printer paper. (10 reams or 5,000 sheets) I went to the store to pick up my order and only had 3 reams (500 sheets per ream). I showed the associate the order online, along with description that was on their website. The associate got the manager, Jake, who was not helpful, had no idea what he was talking about, and was condesending. I reported this to Consumer Affairs and was reached out to by an associate from the Customer Escalation Team. She told me I would be able to go back and get the paper I was supposed to, and they would provide a gift card. However, she looked at my account and told me the order was cancelled because I didn't pick it up. I explained it was the wrong order and I was not going to take hte wrong order. She told me it didn't matter, she as not able to help me. This company is awful when it comes to making things right when they made a mistake.