Best Buy Brick

My boy Francisco always holding it down

The team/staff at this Best Buy is extremely knowledgeable, especially in the home audio department! John Turi, Wayne, and Chris S. are always helpful! John Turi is always there via cell if I have any further questions/concerns! They qualify what you are looking for, assist by explaining the features/benefits on multiple products, and provide solutions!

Do yourself a favor go somewhere else!!!!! Don’t give this company your business!! I had one of the most frustrating retail experiences ever with Best Buy. We purchased an 85” TV and were told—very clearly—that the $119.99 “unboxing and setup” service would take care of getting the TV up and running. What actually happened? They showed up, took the TV out of the box, plugged it in, and left. That’s it. No remote setup. No WiFi connection. No programming. Nothing. The TV is now literally stuck on one channel and completely unusable unless we figure everything out ourselves—which defeats the entire purpose of paying for “setup” in the first place. When we called to have them correct this, we were told it would be ANOTHER $99.99. That’s nearly $220 just to get a functional television—something that should have been done properly the first time. Calling this “setup” is misleading at best and dishonest at worst. Removing a TV from a box and plugging it in is not a premium service—it’s the bare minimum. Anyone could do that. This experience feels like a bait-and-switch, and it’s incredibly disappointing from a company that’s supposed to specialize in electronics. I would strongly caution anyone considering their setup services—make sure you get in writing exactly what they will and will not do, because clearly their definition of “setup” is not what any reasonable customer would expect. Save your money and your time—this was an absolute waste of both.

Ordered online and went to the online pick up counter and no one was there, so a lady called me to the register and asked for the order number, while I was giving her the order number she interrupted and asked for a barcode, I gave her the barcode and everything went smoothly after that