How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3289 reviews)
Joey M
September 09, 2026
1 out of 5
nobody told me that i had to set my esim before telling me to factory device my other phone
Alice M
September 05, 2026
5 out of 5
Very helpful staff.
Alexander
September 03, 2026
1 out of 5
Absolutely terrible service you can be asking for help and for some reason they always say the wrong department, and once you wait by the right aisle, the person doesn’t come to Help for at least a half hour
Yehuda H
September 03, 2026
1 out of 5
Be careful with the financing, they opened up a credit card under my name without my permission and without letting me know, only once I had gotten approved they told me that they opened up a credit card.
Response from Best Buy
September 04, 2026
Hi there!
Thank you for sharing your experience. It's concerning to have an unauthorized financial transaction take place. We'd love the opportunity to see if there is any support we can provide.
Feel free to reach out to us on Facebook: https://bby.me/iuycPg, Instagram: https://bby.me/LsnsNu, or Twitter/X: https://bby.me/0EBC9w for assistance, and be sure to include your Google review 218082.