Best Buy Brick

Absolutely terrible service you can be asking for help and for some reason they always say the wrong department, and once you wait by the right aisle, the person doesn’t come to Help for at least a half hour

In November, I ordered 3 cases of printer paper. (10 reams or 5,000 sheets) I went to the store to pick up my order and only had 3 reams (500 sheets per ream). I showed the associate the order online, along with description that was on their website. The associate got the manager, Jake, who was not helpful, had no idea what he was talking about, and was condesending. I reported this to Consumer Affairs and was reached out to by an associate from the Customer Escalation Team. She told me I would be able to go back and get the paper I was supposed to, and they would provide a gift card. However, she looked at my account and told me the order was cancelled because I didn't pick it up. I explained it was the wrong order and I was not going to take hte wrong order. She told me it didn't matter, she as not able to help me. This company is awful when it comes to making things right when they made a mistake.

I wanted a dash cam I purchased installed and met with Taylor and Colin. Since it was a new hybrid I did not want it wired. They both explained to me what needed to be done and asked me to bring in the dash cam so they could look at it. They pulled the charger out to make sure it would reach the center console by the arm rest where my 12v power outlet was located. It was good that they took the time to check as it did not reach. I purchased a longer charger and Taylor checked to confirm it would work. I scheduled the install with Taylor. On the day of the appointment, he was waiting for me, when over everything with me before starting the install. It was done a little sooner and was a very clean job. Taylor again went over what he did. These guys are very professional and have outstanding customer service skills. I would highly recommend them..

The gentleman behind the counter was very knowledgeable and professional