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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Brick
How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3279 reviews)
Lorena A
July 29, 2026
1 out of 5
Worst customer service experience ever, came in for a trade in the two employees have no idea how to do it got an appraisal for 30$ only for a geek squad member come and say actually there is no value. Useless people rather go to walmart for affordable technology then this trash big corporate company who cant bother to train there employees on basic customer service estiquette. Not once was i greeted friendly either.
Response from Best Buy
July 29, 2026
Hi Lorena,
Thank you for sharing your feedback. We understand how frustrating it can be to receive conflicting information during a trade-in and to leave feeling that your concerns were not handled professionally.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
* Facebook (https://bby.me/S4KF5O)
* Twitter/X (https://bby.me/LpMXcP)
* Instagram (https://bby.me/CBsnVY)
When reaching out, please reference your Google Review 195113.
Anamaria P
July 29, 2026
5 out of 5
Tienda donde encuentras buenos productos de tecnología y electrodomésticos buenos precios
Drew H
July 28, 2026
1 out of 5
Dude would not stop following me and my son from the moment we entered. Unfortunately, I had to stop in my tracks and advise the kid that ill come look for him if I need assistance-
Response from Best Buy
July 28, 2026
Drew,
We are sorry to hear that this was you and your son's experience and would be happy to look into this further. Please send a private message via Facebook (https://bby.me/NdpMqn), Twitter/X (https://bby.me/rh08Ue), or Instagram (https://bby.me/7LYcMu) and reference "Google Review 194617".
Rosemarie P
July 27, 2026
5 out of 5
Elizabeth was great