My experience with Best Buy in Bridgewater.New Jersey was very positive.They were attentive to my needs and helped me in every step and retaining my product , thank you best buy
Extremely helpful staff, polite & patient.
Very Poor Service. Very Poor management assistance in TV department. Purchased a TV, sound bar in the late afternoon of July 7th 2025. Salesmen set the delivery and install for Sat July 12th. Advised I would be contacted on Fri July 11th with the time of delivery on Sat July 12th. Not hearing from anyone by 6PM of 07/11th, I went to the store for status. I was informed that the delivery was cancelled. TV dept salesmen requested manager of TV dept to come to TV dept checkout station to see if he could assist. Manager reviewed everything and said he would re-enter the information and he felt confident the order would still be delivered on scheduled date of 07/12. Latter Friday evening i received a text message that my order has been rescheduled for 07/22. NO explanation, NO follow up by management. If you are looking to purchase any item that needs to be installed by Best Buy, DO NOT BELIEVE THE TIME SCHEDULE THAT THEY OFFER. DO NOT EXPECT MANAGEMENT TO DO ANYTHING TO ASSIST YOU. THEY JUST WANTED THE MONEY FOR THE ITEM AND TO GET ME OUT OF THE STORE.
Response from Best Buy
July 15, 2025
Hey there, Jim,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your delivery with us and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/slkv1c), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #14989" and share your full name, email, and phone number.
All the best,
^Jacob
The place is organized and staff are friendly