Best Buy Bridgewater

Was in store today looking for a gaming laptop. I asked help from one of the staff on the floor. Showed him the gaming laptop as it was in the Bestbuy website. Immediately replied with "ohhh we don't have on the floor". I said oh okay. And he once again said the item is not on floor. Didn"t present me with options , no help , no advice. Didn"t give suggestions of a similar laptop or perhaps offer to look if it was available in other Besbuys nearby. My son even said that it says its available in this store as per their website. Anyway, I just opted to order online and do a "pick up" and viola, not even 30 minutes later I was able to pick it up at the front. I guess this is the employee's way of telling shoppers to just order their shit online and leave them alone?

I was in the Bridgewater, NJ store. I was face to face with the rep and I was clear where I needed my item delivered and when I needed it. The item was shipped to the billing address (far away from the delivery address and irretrievable). 1. The rep didn't care enough to get the order right- despite my clarity in specifying where it was going. 2. The system doesn't distinguish delivery from billing address (evident on the screen which prompted my clarification to the rep's face). I was willing to go to another store to get it at the time, when I had the time. I should have. Customer service is on another planet, it is bad- fraught with handoffs and disconnections, the individual stores don't accept calls, and worst of all the face to face attention to detail is bad (which is being kind). Save yourself the trouble and go somewhere else. Anywhere else.

Found what we needed at a reasonable price without having to wait for delivery

Great store. Everything was easy to find. Service is always great. Best buy has the best warranties. The only place to buy electronics.