Best Buy Bridgewater

Purchased an Omron Evolv blood pressure monitor. The box had been opened and contained the wrong device. The Evolv is a one-piece monitor, but this was a different model that uses a hose and separate cuff. That’s concerning for a medical product. Refund was processed, but buyers should check the box before leaving.

When trying to call the store AI answers the phone and it is an absolute hassle to get an answer as the AI system does not understand what the customer is asking. I simply hung up on me.

I am writing to express my dissatisfaction with a recent experience at the Bridgewater Best Buy, specifically regarding the Mobile Installation installer, Joe. I scheduled an appointment for a radio installation in my son’s vehicle for 5:00 PM. Despite leaving work early, I encountered unexpected traffic on Route 287, which is common in that area. At 4:47 PM, I called the phone number listed online to notify the store that I would be approximately 15 minutes late. I confirmed twice that I was speaking with the Bridgewater Best Buy location and was assured that arriving slightly late would not be an issue and that I should come in when I could. I later learned from a manager that these calls are routed to a call center rather than the local store, which is misleading and frustrating for customers. I arrived at the store at approximately 5:15 PM and parked near the Mobile Installation area, where the exterior doors were locked. As I parked, I received a text at 5:16 PM indicating that my appointment had been canceled. I then walked around to the front of the store and went inside to the Mobile Installation area. After knocking on the window with no response, I called the same Best Buy number again and requested assistance in reaching a store employee. During this call, Joe, the installer, noticed me and motioned for me to come inside. I thanked the representative on the phone and ended the call. I immediately apologized to Joe for the delay and explained the traffic situation, as well as the fact that I had called ahead to notify the store. Joe responded by stating that I was late and would need to reschedule. I explained that I had been told by Best Buy that arriving late would not be an issue and showed him my call history as proof. He dismissed this and stated that he was never informed. At this point, it was approximately 5:20 PM. I asked if there was any way he could still assist me and even offered to pay extra for the inconvenience. He stated that he was leaving and that my appointment had been canceled after a 15-minute grace period, explaining that it was canceled at 16 minutes. He offered to call a manager, but also made it clear that regardless of management involvement, he was not going to help me and did not care whether or not I had called ahead. He told me my only options were to reschedule at another store—both of which were over an hour away—or wait approximately a month to reschedule at this location. When I stepped away to speak with a manager, Joe gathered his belongings and left the store. This experience was extremely disappointing. Had I been informed during my initial call that I would not be accommodated due to time restrictions, I would have immediately turned around and rescheduled. Instead, I was explicitly told to continue to the store, only to be dismissed upon arrival. This reflects a serious breakdown in communication, poor customer service, and a lack of professionalism—particularly from the installer. I highly suggest going elsewhere for your installation needs.

Had to buy new computer and laptop. Sales team was very knowledgeable and able to answer my questions. Geek Squad was great on their setup of both, and spending the time I needed to understand where my files were and setting up protections.