Would have given 0 star but thats not an option. The attitude of geek squad and geek squad manager is not professional. They don’t understand customer service.
I have been best buy customer since 15+ years but never received such abysmal customer service. Inspite of having best buy total membership which geek squad and best buy sold saying all electronics are covered now they say the printer bought from best buy less than 1 year old , under manufacturer warranty is being not covered by best buy.
In conversation, when mentioned that we may be better served to buy from walmart, geek squad member mentioned yeah thats a good idea as walmart offers longer returns :) May be best buy doesn’t mind losing a long term customer and is taking for granted market position.
Anyways I would be reaching out to best buy corporate on these behaviors
Clean and friendly
Willing to help
Ehh....it is what it is.....typical electronics store. Hard to find someone to help unless you need a phone....
Very big store, employes very nice and very kind