CrimeinParis
April 22, 2025
Best Buy promised me a 10% discount last month if I opened a Best Buy credit card. They said it was good through the weekend. The application did not go through because I had placed a lock on Experian because of being hacked. I bought a new Apple iPad with keypad, and charged it instead to my other credit card. They guy helping me told me to just bring back the receipt anytime before the end of the weekend. Once I had undone the lock on Experian, I returned to the store a few days later, still within the timeframe to receive the discount, with my receipt. They charged the new Best Buy card for the new computer, saying I would receive a return on the card I had used previously. However, they did not give me the discount. I was lied to. They’re all about making a sale and don’t give a damn about their customers.
Response from Best Buy
April 22, 2025
Hello there.
Thank you for providing this feedback. We can definitely understand wanting to have clear communication regarding our promotions, and we would like to do what we can to help. If you still need some help, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65066450.
Sincerely,
^Jason
Dan was extremely helpful and knowledgeable. All the employees here are amazing at seeking out people to help. They don’t wait for you to come to them or act like they don’t notice you. They are very honest as well. I was really delighted with my experience here. Highly recommend!
I was really sad, all staffs were very kind and asked me to help sincerely.
But once after I asked them to check the stock of specific item I wanted, no one showed up again so I asked rep twice to anyone else can do it for me instead. But he said “everyone tied up, apologize” but what about you lol
If he could say Hi to every single costumer and asking how can I help you, please just check and grab the item for me. I didn’t want that apologize, felt pissed off. It’s not his fault, just wondered how does the system work here? I wasted my time and gas.
Response from Best Buy
April 14, 2025
Hey, Yuki.
Thank you for providing this feedback. We know the importance of finding someone to check on item availability so that you can purchase what you are looking for, and we would like to do what we can to help. As always, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #65042256.
Sincerely,
^Jason
This is the Worst store I have ever seen
I purchase this computer about a year ago and it’s giving me problems. They say it’s nothing wrong with the computer even thought I can’t scan nothing into it
Keep in mind that I paid 1600 dollars for it it’s a Lenovo one piece of crap
I also have been paying Geek Squad protección since I bought it and they say for someone to come and check I would have to pay, keep in mind that it’s still also under warranty 😡
I would never ever purchased anything at Best Buy store
Worst experience ever
My old dell computer works way better and faster and I only paid like 700 for it
Response from Best Buy
April 14, 2025
Hello, Monica,
Thank you for reaching out to us here on Google to share your experience in this repair. We understand how important a computer can be in our daily routine and know we would be sharing our experience in this concern as well. We would like to take a closer look into this to document any concern or feedback you may have. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65041998
Regards,
^Brandon