I was in the Bridgewater, NJ store. I was face to face with the rep and I was clear where I needed my item delivered and when I needed it. The item was shipped to the billing address (far away from the delivery address and irretrievable). 1. The rep didn't care enough to get the order right- despite my clarity in specifying where it was going. 2. The system doesn't distinguish delivery from billing address (evident on the screen which prompted my clarification to the rep's face).
I was willing to go to another store to get it at the time, when I had the time. I should have. Customer service is on another planet, it is bad- fraught with handoffs and disconnections, the individual stores don't accept calls, and worst of all the face to face attention to detail is bad (which is being kind). Save yourself the trouble and go somewhere else. Anywhere else.
Jeffery H
February 19, 2025
Found what we needed at a reasonable price without having to wait for delivery
Great store. Everything was easy to find. Service is always great. Best buy has the best warranties. The only place to buy electronics.