Safepilot T
August 28, 2025
Each time I come to this location, the service gets worse and worse. I had a free hour so I figured that I would stop in, get all the components I need to build 2 new PC's and head home. After waiting around for a while I asked one of the staff if anyone else was available, so he gets on his radio and said that a customer needs help at computers... 15 minutes go by and no one... Second guy comes by, and I ask if anyone can help me get parts. He says he will get someone he only works in the warehouse. Another 20 minutes go by and no one... Then the first guy is helping some other customer now. I walked out and will give my business to Amazon or B&H Photo. As a Best Buy member, i'm not renewing... Customer Services is horrible.
Bro this store is beyond worthless weird and useless, and they sell defective products as “new”. You literally cant make this up. They should be investigated to the bone.
Worst phone system ever. Good luck getting a hold of someone
Response from Best Buy
August 23, 2025
Hello Johnny,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/66lvyk), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 33859.
Thanks,
^ Vanessa
Service and staff are great. The place to buy electronics!