Sachin G
December 29, 2025
I ordered a Samsung refrigerator from Samsung. Best Buy gave a date 19 th dec 7 AM to 7 Pm. for delivery. No one shows up up to 4 pm. I called Best Buy they said wait up to 7Pm. Guess what no one show up. No call from them. I wasted one day from work. I called them next day. They gave other date 29 December 7 AM to 7 Pm. The guys showed up at 4 pm. They said oh your existing refrigerator has water. We do not do that. We said we paid for water kit. And existing unit is connected to water. I will shut off the shutoff valve. They said we can not wait so much and left. Very rude guys. I called again they gave me other date now. Most probably I will cancel order and go to home depot. Their delivery is far better than Best Buy. Never again.
Response from Best Buy
December 29, 2025
Hello, Sachin.
We always want our customers to be happy with our refrigerator installations. Please send us a private message on social media, so that we can help get you taken care of. Be sure to include your review number, 97446, in your message. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
andrew l
December 22, 2025
Bought a kitchenaid microwave oven with 3 yr protection plan. its 15 months old and i called for a repair. getting the run around. bestbuy claims that manufactures warantee is for 2 yrs. kitchenaid says no, warantee is only 1 year. Save yourself some money and don't purchare extended warantee from bestbuy for any appliance. Hope this helps.
Response from Best Buy
December 22, 2025
Good Morning, Andrew,
We absolutely understand how you are feeling after not getting the help you needed when you called in for support with your microwave oven. We would love to look into this situation further with you. Please feel free to send us a private message on social media, so we can better assist you. Be sure to include your Google review case ID in your message: #92964.
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Needed some quick and accurate help from the Staff, Devon in the TV section came through big time, helped me find exactly what I needed in less tha a minute! Super helpful, knowledgable and pleasant! Thank you Devon!