Best Buy Cherry Hill

So I've never had an issue with this Best Buy location until recently and this review is really just about the AT&T rep, Jose. He is a scammer and mold to the store!! Something told me not to trust him when he first approached me! I should have listened to that voice. So, I went in there to get a Ring camera for my mom. My daughter was looking at the iPhones and Jose came over and asked the usual questions the cell phone reps do. He told me that he could get me a cheaper deal than what Verizon was providing so I said that he could go ahead and show me the numbers. I also told him that I actually like Verizon and don't have any issues, so I'm not really interested in switching unless it was drastic difference in pricing. He only came in $20 cheaper and I told him that, that wasn't enough for me to switch. Plus, I always heard that AT&T cell phone service was terrible. My daughter overheard him telling me that everybody could get a new phone without a trade in so of course she got excited at the idea of getting a new phone. So, he continued to try to persuade me and said that he wanted to give me more accurate numbers and asked for us to sit down so he could also show which iPhones were currently available and in stock. It was clearly because he saw how excited my daughter was and thought that I would eventually say yes but I repeatedly told him that it wasn't a guarantee that I was switching but he insisted on showing me "more accurate" numbers because he was confident that I would switch once I saw the final bill. He asked to see my Verizon account to compare plans, so I showed him. Not realizing that he was looking at my account to get the account number and to generate a port out pin without my knowledge or consent!!! I didn't realize this until I abruptly left after he told his partner to "finish me up." I get home and see a text from Verizon saying that My number was being transferred to another provided and that I didn't need to do anything. I called Verizon immediately and told them what happened. They said unfortunately this is common with AT&T, but they cancelled the port out request and contacted AT&T to confirm that it was cancelled on their end as well. AT&T was only able to confirm that an account was made in my name, but I couldn't access any information because I didn't have the PIN that Jose created. I was pissed so I went back to Best Buy to pretty much tell Jose about his bad business practices. He even called his "supervisor" to have him explain to me that, that was normal practice and all of the major companies do it. That was absolutely not true because I've had T-Mobile and Verizon and I've never had that experience, EVER! As soon as I asked for his supervisor's name, while he was still on the phone, Jose told me Nic. I told Jose that I wasn't talking to him and was asking his "supervisor" but all of the sudden the call was disconnected. Either Jose hung up or "Nic" did. For all I know, he could have been Jose's accomplice. I just left after that. DO NOT deal with Jose!!! A scammer for sure.

I was just about to leave the store because no one was assisting me and I walked by Nahiem who noticed my demeanor. He was standing at the front of the store and with a smile offered to escort me back to the laptop section to further help me. After explaining several options, I walked out with the MacBook. Nahiem because of your help my review went from 1 star to 5 stars. THANK YOU

I honestly cannot say enough good things about Camille. She provides the kind of customer service that is becoming harder and harder to find. She takes so much time to answer all of my questions, explains everything clearly, and makes sure I fully understand my options before making a decision. No matter how many questions I have, she is always ready to answerr, kind, and willing to help. She never makes me feel like I am asking too much or taking up her time. She goes above and beyond in every possible way I really appreciate the amount of time and attention she gave me, and I feel completely comfortable asking her anything because I know she will do everything she can to help. She is extremely knowledgeable, professional, friendly, and respectful. I truly hope her hard work and dedication are recognized. Employees like her are the reason customers want to come back. She provides exceptional customer service and genuinely deserves more than five stars! ⭐️⭐️⭐️⭐️⭐️ I highly recommend asking for Camille if you need help she is absolutely wonderful! Everybody else over there is nice too

Isaiah was very helpful in helping me pick out a laptop. Great prices and service - would highly recommend