We had a terrible TV installation experience. The technician was at our home for three hours and installed the mount, TV, and sound bar off center and crooked. Three holes were also drilled through the entire wall, so now our kitchen has peep holes into the family room.
When I scheduled a repair, I specifically asked for a new technician, but they ended up scheduling the exact same person. I have nothing against the technician in the sense that he was kind and professional, but there was a lot of damage and a horrible result after several hours. There’s no reason to believe a second chance would go any better.
I don’t plan to buy anything from this Best Buy again, which is a shame because I had such a good experience with the folks at rhe South Philly Best Buy.
Response from Best Buy
November 04, 2026
Good Morning, Eric,
We fully understand how you are feeling after having multiple issues occurred during your recent TV installation. We would be happy to review this further with you. Please feel free to send our team a private message on social media that includes your Google review case ID: #248236.
- Facebook (https://bby.me/P7Ozs7)
- Twitter/X (https://bby.me/uv3Le9)
- Instagram (https://bby.me/cYRnwc)
Best service ever! I was there to pick up an electronic from Amazon and check in was only 2 literally!