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Frequently Asked Questions About Best Buy Cherry Hill
How do I check product availability at the Cherry Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cherry Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cherry Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cherry Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2803 reviews)
kamal b
June 20, 2026
2 out of 5
All the employees were professionally unwelcoming. “Did you need help with anything” asked by 5 employees within the 3 minutes of my arrival. Completely felt intimidated and soon left as my friend and I came in to shop for an external drive for the PlayStation while being watching heavily and followed. Let’s be real. There’s times when going above and beyond is great. And there’s times when it’s uncomfortable for guest experience. Horrible experience. We’re going to target or Walmart now. Yes my business elsewhere not hurting your store but it worth leaving a review. I really hope this help future customers and Best Buy to navigate customer satisfaction.
Response from Best Buy
June 20, 2026
Hello,
Thank you for the review. We never want our customers to feel that pressure. Shopping should be a fun experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 174966
Marisa K
June 14, 2026
1 out of 5
Update: Someone from BB commented to contact their social media for help… that is a waste of time. They also give you the run around and do not help.
Purchased an expensive Sonos soundbar and within a month it is not working. We are Best Buy members so called the store and they said they cannot help and referred me to work with APPLE support… We received a defective item, they referred me to the incorrect support, the store won’t help, BB customer service won’t help. Biggest waste of money and will never purchase anything from this store again as they were useless. Better off purchasing from Amazon as they have better products and customer support.
Response from Best Buy
June 15, 2026
Hello ,
We'd be upset too if our sound bar stopped working so quickly so we can understand how you feel. We would like to look into this and see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172605 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/nUvbN5)
• Twitter/X (https://bby.me/lqzjLB)
• Instagram (https://bby.me/9hUqKO)
Dawn R
June 05, 2026
5 out of 5
Well I can't say enough about Melinda. She made a very complicated day into a much better one..Long story short we had a TV delivered not from this location. That was badly damaged upon opening.Went to Mt. Laurel don't recommend..if you want a hastle free moment highly recommend going to this location.. Melinda thank you for making a tough day into an easier one..
RD M
May 29, 2026
5 out of 5
Nice people work here, very helpful