Best Buy Cherry Hill

We had a terrible TV installation experience. The technician was at our home for three hours and installed the mount, TV, and sound bar off center and crooked. Three holes were also drilled through the entire wall, so now our kitchen has peep holes into the family room. When I scheduled a repair, I specifically asked for a new technician, but they ended up scheduling the exact same person. I have nothing against the technician in the sense that he was kind and professional, but there was a lot of damage and a horrible result after several hours. There’s no reason to believe a second chance would go any better. I don’t plan to buy anything from this Best Buy again, which is a shame because I had such a good experience with the folks at rhe South Philly Best Buy.

Excelente servicio

Best service ever! I was there to pick up an electronic from Amazon and check in was only 2 literally!

I expected considerably more from Best Buy, especially when purchasing an essential household appliance. The only reason I am giving three stars is because our refrigerator was eventually delivered and installed on the promised day, although not by Best Buy, despite having paid for their installation services. Our five-year-old LG refrigerator had been failing, and we urgently needed a replacement. We initially purchased one from Home Depot but canceled after finding the exact same model at Best Buy for a lower price and with faster delivery. Unfortunately, what seemed like a better deal quickly became an unnecessarily frustrating experience. Upon arrival, Best Buy's delivery team almost immediately refused to complete the delivery and installation, insisting that our water shutoff valve needed to be relocated by a plumber. This was particularly confusing because our previous refrigerator had been professionally installed using the same connections and operated without issue for five years. We contacted a plumber, who arrived promptly and explained that the modifications being requested could cost thousands of dollars and require tearing up our flooring. More importantly, he questioned why they were necessary at all. After inspecting the existing connections, he found no apparent issue and successfully installed the refrigerator himself. Meanwhile, we had to make numerous phone calls just to get Best Buy's delivery team to return with the appliance. What should have been a straightforward delivery and installation became an exhausting ordeal. Having recently purchased a dishwasher from Home Depot in September, the difference in service was striking. Their installation team encountered challenges but approached each one with professionalism, resourcefulness, and a genuine commitment to completing the job. Unfortunately, Best Buy's team appeared unmotivated and more interested in finding a reason not to proceed than in identifying a workable solution. I fully understand that installers must follow safety requirements and company policies. However, there is a difference between identifying a legitimate concern and refusing service without clearly explaining the issue or exploring reasonable alternatives. The fact that our plumber questioned the requested modifications and completed the installation only reinforced our frustration. While Best Buy offered a competitive price and faster delivery, the service fell well below expectations. Customers who pay for professional installation should receive knowledgeable, courteous technicians willing to communicate clearly and make a good-faith effort to complete the work. I hope Best Buy reevaluates the professionalism and accountability of the third-party teams representing its brand. Customers should not have to hire their own plumber, make repeated calls, and coordinate a second delivery simply to receive an appliance and installation service they have already paid for.