Best Buy Deptford

Needed a backlight repair on a TV I purchased here. I knew what the problem was and properly communicated this along with the make and model of the TV. Reps insisted on a $130 diagnostic. After the diagnostic, I'm told "it's the backlight and we can't repair this brand. However you'll receive $130 back as store credit towards a new TV". Weeks pass, no credit. Called the support line and they tell me they don't provide store credit/refunds on their own failure to repair. Took the TV to a local repair shop and had it fixed within a week. I accept you can't always take a customer's word on troubleshooting, but why waste time and money with the diagnostic if the company was aware it's a brand they can't repair? Why was I told I'd receive some form of reimbursement if that was blatantly false? tl;dr: took $130 from me for a repair knowing they weren't capable of completing the repair, promised a refund, no refund

I go straight to Best Buy Depford whenever my cell phone or watch or laptop hits a snag. Calling first can save you time as they will schedule your visit. Very handy if it's a busy day there. I sometimes do a walking if an unexpected snaffoo occurs and I am able to drive there and sign in

Desiree customer service was horrible disrespectful and mean I will never shop here ever again and will tell my my friends and coworkers how bad of an experience I had she is a bad manager and need a good coaching and more dissatisfied and dis painting just plane bad

Best buy always have excellent service & prices, this time only issue was that I had to carry a TV box by hand, instead they give me a cart to move it, but well I just dragged the box to my truck.