I arrived at BestBuy to pickup my online order which was a PlayStation 5 game. The staff person greeted me, scanned my QR code and brought out my item but it was damaged with a ripped cover. I explained that it's not right to sell a damaged item to people when you clearly see it looking that way. The clerk apologized and arranged for me to pickup a replacement from another BestBuy which I did. I can't assign blame to them because I can't know for sure who's responsible for the issue. However, it needs to be said that businesses such as BestBuy need to inspect the condition of the items they are selling if they want to remain profitable in our terrible economy. Customers can always choose to purchase items from other online stores that can offer better quality control.
Jonathan S
November 26, 2025
Went in to Best Buy at this deptford location to buy two air pods pro, stood there for close to 15 mins with not one employee asking if they can help, while just 5 yards there were at least 5 in a circle chit chatting. Lost my business for sure. Good thing target is across the street
Decent selection. But not properly staffed. It's complicated to buy a printer These days, but they helped make it more clear. However they don't have many specialty printers or poster size printers
Response from Best Buy
November 12, 2025
Hey there, Kevin!
Thank you for leaving a Google Review. We definitely understand the need for friendly and available staff in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #68135" for reference. You can find us here:
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