Best Buy Deptford

Got a great TV!

Ordered for pick up/ ready. My things I order where perfectly picked and bagged for me when I arrived.

A young man named Chris helped me on Saturday. He helped me choose an iPad, I watch and two tv’s. He helped me choose the best products, pulled them out and even loaded them in my car! Thank you for the great customer service!!!

I guess this is one of those long explanations... but, I have to start that i have been a long time, loyal, fan of best buy. But, there seems to be a shift and obvious proof as to why Amazon is winning in the customer first arena. I recently purchased a very expensive surround sound system in store from Best Buy. When I got it home, it was clear that one of the speakers was used/previously opened and used. These speakers were pulled by the sales person from the back of the store. Because of the price, I didnt want to chance it and took it back to the store. The customer service person couldn't have cared any less and basically shrugged his shoulders that they sold me a used product. There was no ownership of the fraud that occurred. All he said was we can order you a new one, and charge me for delivery. I basically told him to get his manager to approve the delivery charge to be paid by Best Buy, which he reluctantly did. Knowing I wasn't going to get anywhere with the store, I went home and tried to contact customer service. Guess what, Best Buy doesn't have a real customer service line, they have a product support line that doesn't take complaints, and the person I ended up texting with basically gave me the same shoulder shrug, as the in store person, just virtually. They assured me they would raise this, and I would hear back, but guess what, nothing. All this person kept doing was to say take it back to the store for a credit All I wanted was acknowledgment of what happened and a betterment of expediting the correction of their wrong. I want expecting a free replacement, but I do expect them to do something. It was a waste of my time, and and major delay in setting up my device. But, it was all just pieced together over many days and deliveries. A very bad experience, with no ownership by this company.... and, I won't even start on the refrigerator I purchased a year ago that is falling apart. Again when we spoke to them, they said contact the manufacturer... Very disappointed..... Amazon for the win moving forward