Janis B
September 06, 2026
The family cat knocked over the main t.v. so my mom got a great deal $200 for a 55inch smart t.v. The whole process starting, when t.v. broke to when I was assembling the wall mount, took about an hour. My mom chose the option for curbside pick up. I waited about 10 mins because you get a link to click on and let them know your waiting there and all the details. He loaded the t.v. in my truck and that was it.
Won't tell me if something is in stock over the phone. Tells me I have to come see for myself and that's store policy. I use a cane and it's hard on me to drive places, no wonder bestbuy sucks now!
Response from Best Buy
August 27, 2026
Hello,
Thanks for your review. We can understand your frustration regarding not getting stock. You can utilize our site for stock by filtering your local stores. That being said, we would be happy to document this experience on your behalf.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 211933.
Quite frankly if you've seen or visited one Best Buy you've then seen or visited them all. Nice enough; but clearly brick and mortar electronics stores are on last leg.
There's always good customer service every time I've gone never had a problem