Best Buy Deptford

I love Best Buy — great deals and plenty of payment options. It can be a bit pricey at times, but if you find a good deal, jump on it. I purchased a case for $90 and a liquid cool piece for $108. The reason for my 4-star rating instead of 5 is because I was given incorrect advice on a PC upgrade. I explained to the staff member that I wanted to liquid-cool my system and told him exactly what parts I had. He made a recommendation, I bought it, but when I attempted the install, it didn’t fit. I returned it the same day with no issues. Overall, Best Buy is great for pre-built systems and general electronics, but if you’re doing a custom PC build and don’t have much experience, I’d recommend going to a pro shop for more accurate guidance. The return process, however, was quick and easy.

I arrived at BestBuy to pickup my online order which was a PlayStation 5 game. The staff person greeted me, scanned my QR code and brought out my item but it was damaged with a ripped cover. I explained that it's not right to sell a damaged item to people when you clearly see it looking that way. The clerk apologized and arranged for me to pickup a replacement from another BestBuy which I did. I can't assign blame to them because I can't know for sure who's responsible for the issue. However, it needs to be said that businesses such as BestBuy need to inspect the condition of the items they are selling if they want to remain profitable in our terrible economy. Customers can always choose to purchase items from other online stores that can offer better quality control.

Went in to Best Buy at this deptford location to buy two air pods pro, stood there for close to 15 mins with not one employee asking if they can help, while just 5 yards there were at least 5 in a circle chit chatting. Lost my business for sure. Good thing target is across the street

Great customer service