Big shoutout to team over in Best Buy installing car radios and door speakers very quick and efficient will 10/10 recommend you to stop by check them out super pleased
Ehh, its BestBuy. Its what you'd expect. The Geek squad staff are great, not very crowded on weekdays at least.
Needed a backlight repair on a TV I purchased here. I knew what the problem was and properly communicated this along with the make and model of the TV. Reps insisted on a $130 diagnostic. After the diagnostic, I'm told "it's the backlight and we can't repair this brand. However you'll receive $130 back as store credit towards a new TV".
Weeks pass, no credit. Called the support line and they tell me they don't provide store credit/refunds on their own failure to repair. Took the TV to a local repair shop and had it fixed within a week.
I accept you can't always take a customer's word on troubleshooting, but why waste time and money with the diagnostic if the company was aware it's a brand they can't repair? Why was I told I'd receive some form of reimbursement if that was blatantly false?
tl;dr: took $130 from me for a repair knowing they weren't capable of completing the repair, promised a refund, no refund