Best Buy Deptford

Ordered for pick up/ ready. My things I order where perfectly picked and bagged for me when I arrived.

A young man named Chris helped me on Saturday. He helped me choose an iPad, I watch and two tv’s. He helped me choose the best products, pulled them out and even loaded them in my car! Thank you for the great customer service!!!

I guess this is one of those long explanations... but, I have to start that i have been a long time, loyal, fan of best buy. But, there seems to be a shift and obvious proof as to why Amazon is winning in the customer first arena. I recently purchased a very expensive surround sound system in store from Best Buy. When I got it home, it was clear that one of the speakers was used/previously opened and used. These speakers were pulled by the sales person from the back of the store. Because of the price, I didnt want to chance it and took it back to the store. The customer service person couldn't have cared any less and basically shrugged his shoulders that they sold me a used product. There was no ownership of the fraud that occurred. All he said was we can order you a new one, and charge me for delivery. I basically told him to get his manager to approve the delivery charge to be paid by Best Buy, which he reluctantly did. Knowing I wasn't going to get anywhere with the store, I went home and tried to contact customer service. Guess what, Best Buy doesn't have a real customer service line, they have a product support line that doesn't take complaints, and the person I ended up texting with basically gave me the same shoulder shrug, as the in store person, just virtually. They assured me they would raise this, and I would hear back, but guess what, nothing. All this person kept doing was to say take it back to the store for a credit All I wanted was acknowledgment of what happened and a betterment of expediting the correction of their wrong. I want expecting a free replacement, but I do expect them to do something. It was a waste of my time, and and major delay in setting up my device. But, it was all just pieced together over many days and deliveries. A very bad experience, with no ownership by this company.... and, I won't even start on the refrigerator I purchased a year ago that is falling apart. Again when we spoke to them, they said contact the manufacturer... Very disappointed..... Amazon for the win moving forward

Haven't been there in years. Needed a new washer and dryer and was very pleased with their selection, and staff was very polite and knowledgeable .