Decent selection. But not properly staffed
Response from Best Buy
November 12, 2025
Hey there, Kevin!
Thank you for leaving a Google Review. We definitely understand the need for friendly and available staff in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #68135" for reference. You can find us here:
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https://bby.me/nsv588
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https://bby.me/nrhyny
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https://bby.me/x3si3j
Made an appointment with Geek squad for a battery replacement just to show up and be told that they don’t replace batteries after 5pm. So why allow me to make the appointment knowing it was for a battery replacement? No disclaimer nor fine print. Just a waste of time
The young man that helped me with an all in one computer was fantastic! So patient, kind and crazy knowledge.
Horrible. Forced to go an hour away to get services paid for, made an appt and still had to wait an hour and a half, so far ( still here) screwed up my whole day a A phone call could of fixed this, as i called and confirmed everything on line. Should of been no problem, considering they had my computer for 3
days. Got home, Cables were not returned, ill blame it on my frustration, and after 4 phone call attempts, dealing with a machine to no avail, i have to spend yet another half of a day to get my cables, because they cant send them to me. Amazon the next time, never these guys again
Response from Best Buy
October 26, 2025
Hello, Stacey,
We appreciate you taking the time to write us regarding your appointment. Having the Geek Squad team repair your computer is supposed to make these types of situations simple. This is not the experience we want for you, and we’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/vb4xfs), X/Twitter (https://bby.me/6mk85l) or Facebook (https://www. https://bby.me/5epzsi) with the details of your situation. Also add Google Review 60883. We look forward to hearing from you.