Good luck if you ever try calling into the Deptford NJ store! This is the WORST telephone transfer system I have EVER dealt with. An AI rebot that cannot understand anything you’re requesting - then transfers to foreign countries where you cannot understand what they’re saying and who also cannot give you any information about getting your call to the necessary person or department within the store. After spending over an hour in the Best Buy store yesterday, speaking with a wonderful salesman, who offered to answer any questions I had just yesterday, I’m heading to Lowe’s to buy my new dishwasher! Best Buy you have to do better! Your customer service is terrible!
BTW - I am a total Best Buy member. I will reconsider my renewal for next year
Response from Best Buy
February 01, 2026
Hello,
Thank you for the review. We understand you’re hoping to speak with someone from your local Best Buy store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 111721
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These Best Buy is AWESOME!! The staff is very knowledgeable,Friendly & Super Awesome!!!
Charles L
January 17, 2026
With appointment, was easy