Charles L
January 17, 2026
With appointment, was easy
Bought a Samsung tv open box online purchase, the TV was classified "EXCELLENT ". The when I turned on the TV, the screen looked like broken glass,(NO VIEWABLE PICTURE). HOW IS BROKEN EXCELLENT, WHAT IS FAIR,A TV TO POST ON THE WALL, BROKEN ART.
Has the most helpful and knowedgeable employees to teach buyers every detail of their products and how to safely and properly operate them. Bought ring door bells and their other newest kitchen and laundry appliances are greatly improved and very beautiful compared to past products. Also a vast range of prices, things you wont find in other stores.
Geek squad Mikael aka machine was great, wise, knowledgeable, smart, and what I loved about machine was his hands on work, I mean he did not say I need to put it in back to test it plus he did not say I can have it back to you in 1 week. I explained that I need it back today or I want a new one and told him I have had monitor problems from the beginning and also many computer problems from the beginning of purchase I been bringing back the monitor and computer to Geek squad from the purchase of the monitor and computer. It was horrible or the time have to work with a broken monitor and computer, now that you most understand not one Geek squad person could fix it, I had to live with it broken. Until Mikael aka machine promised me it will be fixed and started to work on my computer with his hands, eyes his skills on the computer were the best I have ever seen. A man like machine is valuable and worth being payed more money than he probably make in. He new I was not happy and made me feel much better as he talked to me and using his hands and eyes to fix my computer. Unbelievable man this aka machine is. On hands customer service by aka machine made me feel alot better about Geek squad, I think he should train all employees how to do on hands working on computers. Aka machine was like a friend I never had, his kindness, speaking, politeness, and he looked me in the eyes when he spoke, also he did not Shake my hand like a fish handshake, he hand a firm handshake. Well I can go on and on but I was happy bringing my computer home that day, better than a week.Aka machine was absolutely one of the best employees I've ever seen in any business that I have dealt with you have a experience and excellent valuable employees. Aka machine thank you for your blessings and support and time your the best. Donato Marchione PS keep up what you are doing it is you Aka machine