Husnain J
November 01, 2026
At 7:15 PM they close at 8 PM. All I needed to do was get my wife a new phone and we got told. Since the close at 8 PM nobody can activate it on an account. No need to transfer anything, no need to do anything. Just to pay for a phone and activate it on My Verizon account. They do not have enough time to do that. And apparently a fake name was given by the person at the door john carlo the worst possible service ever
Ryan was very helpful, informative and friendly. I give him two thumbs up.
They are suspected of backdooring items in high demand, multiple customers have complained today. Staff will scan inventory into the system (making it show up as "In Stock" online for tracking collectors), but will immediately hide the totes or boxes in the warehouse rather than stocking the shelves.
Terrible experience. This manager that took charge of the return had extremely bad attitude and was just unreasonable. I drove all the way here to pick up an order. I had a trade-in phone, but the manager didn't allow me to transfer the data on-site or update to shipping instead. They also couldn't figure out how to cancel my entire order either.
Just go to a different Bestbuy. The first time I came here. Definitely the worst experience.