Visited this Best Buy for an Apple diagnostics appointment booked through the Apple Support app.
In my experience, the diagnostics and service center here were a complete waste of time.
They ran basic checks, documented the device, but were unable to resolve the issue or provide any real solution. After the visit, I still have to go to an Apple Store anyway, because no issues can actually be resolved here.
If you have a real problem with your Apple device, this location only adds an extra step and unnecessary delay. I would recommend going directly to an Apple Store instead.
No need to shop best buy plenty of other avenues to go down surprised they haven’t close all there locations
I waited for an hour for assistance. I had already chosen the television I wanted to buy, but nobody would help me. They said there were only three people working and they couldn't assist me. I had to go to another store.
Response from Best Buy
January 03, 2026
Hi,
Thanks for taking the time to leave your feedback. We understand why you would be upset by not getting help in store. This is never something we expect to hear. Please connect with us, so that we can get some additional information regarding this visit.
You can do so by sending a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 99679 in your message to us.
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Seaman p
December 30, 2025
I purchased a cube tracker a great product buy the way, the associate was very helpful.
Response from Best Buy
December 30, 2025
Hello,
Thanks for your review. We're glad you're enjoying your purchase. We would be happy to learn more about what did not go well during your visit that resulted in your rating, as we continue to work on improving the in-store shopping experience.
Please send us a private message on X, Instagram, or Facebook to speak with an agent. You may use the Google review number 97850 as reference.
X: https://bby.me/weitxj
Facebook: https://bby.me/emoggx
Instagram: https://bby.me/1sw9y1