Best Buy East Brunswick

I’ve been a loyal Best Buy customer for many years. I’ve purchased countless appliances, electronics, and devices from them, and I’m also a Total Membership customer with a Best Buy credit card. Because of the trust I had in the company, in November 2025 I purchased a refurbished iPhone 16 Pro Max from Best Buy after being specifically told by the salesperson that, as a Total Member, I would be covered if anything happened to the phone — including screen damage. Fast forward to today: my wife accidentally cracked the screen, and for the first time ever I actually needed to use the protection I had been paying for. I went into Best Buy expecting the process to be simple, only to be told that because the phone was refurbished, it was not covered at all. I was shocked. The manager told me it was a “glitch” and basically admitted that I was given incorrect information when I purchased the phone. That is completely unacceptable. Who in their right mind would spend around $1,000 on a refurbished phone without some form of protection or warranty? I specifically asked questions before buying it, and I made the purchase based on what their employee told me. After years of loyalty and thousands of dollars spent at Best Buy, this was my first experience trying to actually use the membership benefits — and instead of support, I was told I was misinformed because of a “glitch.” I feel completely lied to and extremely disappointed. The salesperson should have never provided false information, and Best Buy should stand behind what their employees tell customers. At this point, I honestly don’t see myself shopping with Best Buy again

Great space this is one of tjose store i belive has pote cual to be a Manolia design

The manager wearing lighter shade blue hoodie is the most miserable person at this Best Buy which as a store is now on it way down. I see multiple sales people helping one customer while I have been waiting for 20 minutes. When asked, the miserable manager with an attitude told me to wait my turn as if I can see what my number of the queue is or have any idea how long this would take. Atrocious customer service. I just also ran into another customer who has also been waiting for a while. Best to just go to another Best buy going forward

Decent customer service