Ethan was incredibly helpful in solving a problem I was having with an online order for in store pickup. I'm very grateful for his patience and diligence in getting my problem resolved! Excellent customer service skills and just a nice guy overall!! Thank you, Ethan, for all of your help today! Have a great week!
Horrible experience with this best buy and best buy in general!!! A call center that cant transfer you to anyone and only solution is to go back to the store, and a team where you go for a battery replacement on your phone to get your screen back scratched up, save yourself a trip only go to apple for repairs this best buy is inadequate!!
Response from Best Buy
August 07, 2026
Hello, Omar,
Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 199888.
Facebook (https://bby.me/X9BDlQ)
Twitter/X (https://bby.me/O3cnuW)
Instagram (https://bby.me/9uzTOV)
We look forward to assisting you there.
Store layout is very unfriendly. Sales people very nice.
Waiting for 15 minutes without anyone coming to give me a phone. Talked to two different people in blue shirt who said someone is one the way. The worst best buy I have ever been to without a doubt
Response from Best Buy
July 30, 2026
Hello, Mahmudur,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 195683.
Facebook (https://bby.me/aYmHA3)
Twitter/X (https://bby.me/hDBwAy)
Instagram (https://bby.me/DrlPgh)
We look forward to assisting you there.