They are suspected of backdooring items in high demand, multiple customers have complained today. Staff will scan inventory into the system (making it show up as "In Stock" online for tracking collectors), but will immediately hide the totes or boxes in the warehouse rather than stocking the shelves.
Terrible experience. This manager that took charge of the return had extremely bad attitude and was just unreasonable. I drove all the way here to pick up an order. I had a trade-in phone, but the manager didn't allow me to transfer the data on-site or update to shipping instead. They also couldn't figure out how to cancel my entire order either.
Just go to a different Bestbuy. The first time I came here. Definitely the worst experience.
Jerseyyjuicee
October 10, 2026
Visited this location last week for services with the Geek squad for my iPad . Melody was very professional and was very kind , I feel like she went out of her way testing my device for warranty , definitely appreciate the extra steps she took to make sure I was taken care of . Awesome job !! Would definitely recommend this location. (:
I came to this location based on their rating and they did not disappoint. I wasn’t sure what I actually needed and Gibson wasted no time helping me out. He was super knowledgeable and very supportive. If you ever visit this store ask for Gibson!