So, it took them a little time to get to me. But nate the host is very friendly and helpful, and Alexis was beyond fantastic, so it was worth waiting. She knew what I needed and was quick and sufficient professional. Definitely my favorite best buy.
El excelente personal muy cordiales y atentos les doy un 10
I hate going to BB stores. Had to go there because they were the only ones that had the Apple IPad in pink. Had to wait 25 minutes as others because the sales folks were either walking around like zombies or helping others with zero acknowledgment of our presence. Two gentlemen were waiting just as long as we were. Guess they would be more assertive if it was a commission based type of store. Hated given them my money due to previous negative experiences at the Bridgewater Store. I must say that the experience although negative is indeed consistent in both stores. This was a one and done anyway for my college student. I only shop there if I do not have any other choice. To this day I am surprised that they have outlived Circuit City. I missed that place.
Response from Best Buy
January 11, 2025
Hello.
Thank you for sharing your concern for waiting for assistance. We can understand that the store being busy can be difficult. We certainly offer options to purchase online to avoid the wait and we do normally have reps to greet you at the door to ask if you would need assistance to add you to the queue for support. If you have additional concerns that we may be able to assist you with please reach out to us on any of our Social Media Profiles below with Review 64667395 for further support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
I have always bought all my things in this store, but today I wanted to return a camera that I received with defects, the manager did not want to return it because I had to pay a fee, which did not make sense since the camera arrived damaged. The manager was a very rude and racist person. She and two other employees really do not recommend this store anymore.
Response from Best Buy
January 11, 2025
Hi, Luis,
Thanks for taking the time to leave a review here on Google. I can understand wanting support on your return. This is far from the feedback that we strive to hear from our customers.
Please note that there is a 15% restocking fee on any open cameras. If you would like us to look into this closer, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64665600” when reaching out on social media.
Regards,
^Ravi