Rude customer service. Get a new team to handle returns. GC needs to learn some customer service skills.
Whoever was working the return desk should really be placed elsewhere. Refused to take my return because it wasn't purchased at this exact location. That is not how the return policy works. Will be reporting to corporate.
Manager (GC or JC, can't remember his name) was extremely rude. Refused to take my return because it was purchased from another Best Buy. Not sure if you know this, but items purchased online can be returned in-store. Drove all the way to the store only for him to refuse to take it. Really shouldn't work in customer service is you refuse to do your job.
****To those who are planning to get iPhone problems fixed at this place****
I made an appointment with their geek squad for 1PM today to get my iPhone battery checked, I went all the way, their technician looked at it and said yeah it’s a battery issue but right now our technician is fully busy, so you have to make an appointment and come back tomorrow..seriously? Best Buy team, please don’t waste customers time, if your technician was fully busy, you could have *at least texted me ahead* so I did not have to come all the way or just simply don’t give appointments. This was very frustrating experience to say the least. Will never make any appointments with them again