Best Buy East Brunswick

My experience with Best Buy’s refrigerator delivery and installation was extremely frustrating due to poor communication and scheduling. The refrigerator itself was delivered without issue, but the delivery driver told me he couldn’t install the waterline and that I needed to call a plumber. Unfortunately, he did not speak English, so he wasn’t able to explain why the installation couldn’t be completed. I was left confused and without any understanding of what the actual issue was. I then spent about an hour on the phone with customer service, only to be told I had to wait 24 hours before rescheduling the installation. I rearranged my work schedule and stayed home for a second day to accommodate the new appointment. When the second driver arrived, he informed me that he was only scheduled to deliver the waterline kit—not install it. This was completely different from what customer service had led me to believe. I had now taken time away from work for a second day because of Best Buy’s scheduling errors. I called customer service again, and while they apologized, they said I would have to schedule yet another appointment for the installation. I asked whether the installation could be completed that same day since I was already home due to their mistake, but they said it wasn’t possible. I requested that my case be escalated because none of these issues were caused by me, and the representative said they would do so. The refrigerator is great, but the delivery and installation process was disorganized, poorly communicated, and required me to sacrifice two workdays with nothing to show for it. At a minimum, I would expect Best Buy to complete the installation promptly without requiring me to take a third day off work. I hope Best Buy improves the coordination between its delivery teams and customer service so other customers don’t have the same experience.

Mike was super helpful in resolving the technical issues of my new purchased laptop, he is very knowledgeable and courteous.

Great service and staff.

FALSE ADVERTISEMENT What a horrible experience I drove 45 mins to pick up a TV OPEN BOX IN EXCELLENT CONDITION I ordered online They couldn't find it and no explanation whatsoever, after 20 mins they finally brought an extremely dusty one, no verificarion it was the right one, NO BOX, NO LEGS, NO MANUALS AND THEY REFUSED TO REMOVE THE DUST FOR ME TO AT LEAST ASSESS THE ACTUAL CONDITION, ALSO REFUSE TO WRAP IT That manager Scott has a very disrespectful an nasty attitude, no apologies, literally walked away like YOU TAKE IT OR LEAVE IT, so I had to take the loss of time and drive, because they simply dont care nor offer any alternative nor show any intención to help. Zero respect or consideration for the customer