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Frequently Asked Questions About Best Buy East Brunswick

How do I check product availability at the East Brunswick Best Buy?
How do I check my order status?
My local East Brunswick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Brunswick stores’ holiday hours?

Recent Reviews

4.1
(3621 reviews)
Home T
October 18, 2024
4 out of 5
Typical Electronics store
Alexander G
October 18, 2024
1 out of 5
Extremely Disappointed with Store Manager’s Unprofessionalism I recently visited the East Brunswick Best Buy for a pickup order and had the unfortunate experience of interacting with the store manager. I approached him with a simple request that I know falls well within his capabilities and authority as a manager. However, instead of handling the situation professionally, he chose to act dismissive and condescending, as if he was above doing the task I politely asked for. It was apparent that his reluctance to help wasn’t due to any policy limitations, but rather a lack of willingness or effort on his part. I’ve been to numerous Best Buy locations and have consistently had positive interactions with managers who were more than happy to assist. Unfortunately, this particular manager seemed to be more concerned with avoiding work than ensuring customer satisfaction. It’s disappointing to see someone in a leadership position display such unprofessional behavior. Best Buy has always been a place I trusted for quality service, but this experience has made me seriously reconsider my opinion of this store.
Response from Best Buy
October 18, 2024
Hello, Alexander, I know it's important to get the service you need in-store, so we appreciate this feedback. If you ever need future support or would like your experience formally documented, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64325834” and share your full name, email, and phone number to connect with a live agent within hours of operation. Sincerely, ^Meghan
luis A
October 15, 2024
4 out of 5
👍
Mayra A
October 14, 2024
1 out of 5
They're irresponsible, I made two appointments to get my pickup truck to install the remote control and both times they gave me excuses I don't recommend them
Response from Best Buy
October 14, 2024
Hey there, Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64308718. We look forward to speaking with you soon. Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) All the best, ^Jacob

About Best Buy East Brunswick

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