Frequently Asked Questions About Best Buy East Brunswick
How do I check product availability at the East Brunswick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Brunswick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Brunswick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Brunswick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3642 reviews)
AZ A
November 20, 2024
5 out of 5
It was good experience.
Saif A
November 18, 2024
1 out of 5
The customer care is the worst and they will not pay attention if i need to find any product. They are also short staffed and slow.
Response from Best Buy
November 18, 2024
Hello, Saif.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Yu L
November 17, 2024
1 out of 5
I went here around 1 week ago employees were all ignoring me I tried asking one of the workers something they literally ignored and went into the back room. First and last time i’m EVER going to this terrible best buy . I left with nothing because how sick I was and no workers helped, they didn’t even attempt to help . There needs to be serious adjustments to this best buy.
Response from Best Buy
November 18, 2024
Hi Yu Li,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear about what happened during your visit—this is certainly not the level of service we strive to provide, and I completely understand how upsetting and frustrating this must have been for you.
To assist you further and address your concerns, I kindly ask that you send us a private message on one of the following platforms:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, please include:
Your full name
Your phone number
Your email address
Mention that you're reaching out regarding your "Google Review"
Conversation number: 64308648
This will help us quickly identify your case and ensure we address your concerns promptly.
Thank you again for bringing this to our attention, and I look forward to assisting you further.
Best regards,
^Magee
cynthia s
November 14, 2024
2 out of 5
Went to the one on route 18 in East Brunswick. The store is closing in a few days not much left there,
Response from Best Buy
November 15, 2024
Hello, Cynthia.
If you have anything you would like assistance on finding since the store did not have much left, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email.
Best,
^AllisonS