Best Buy East Brunswick

I treated myself to a remote starter kit for my car and it came with free installation. I didn't know nor was it requested to bring the spare key as well. So the first installer couldn't finish the install that day. I had to make another appointment to program both car keys to the fobs. When I got home I noticed that my fog lights were not turned to the on position. When I pulled the switch to turn them on, I noticed that the entire switch was loose. So when I went to the 2nd appointment I mentioned that to the technician. He said he would look at it. It turns out that 2 of the 3 plastic clips were broken. He made a note and sent an email to his manager. He (Mike) tried looking in Amazon for a replacement but since my car is a 2011 he couldn't find one. He said they would check for it at junk yards and let me know. I feel that Mike was being honest with me but time will tell. I know stuff can happen, I just should have been informed that some minor damage occurred during the installation. Honestly, I would do business with Best Buy again. I felt i was treated fairly.

Went in for a open-box tv that was listed as "excellant condition". First off, you cant call the store so you need to go in person... no big deal. But when I show up, the tv is missing everything (stand, remote, power cable) which it shouldnt have been for an excellant condition. Also, it has massive scratches in it all over the screen. Absolutely fraudulent! The employees were nice but had no clue what was goin on as it took them 30 minutes to even find the tv. Never again!!!

I cam to pick up a order and I have never seen a store with such lazy employees. Th3y say there is 2 people while 1 is helping someone finance somthing he could easily check if they have the product and just grab it so I can go. And if your under staffed and cant help customers dont open the store. Took over 30 minutes to be helped worst bestbuy I have ever been to. Multi tasking doesn't seem to be something the employees know how to do

Quinn deserves a raise, a trophy, and possibly his own Verizon commercial. My experience at Best Buy was honestly one of the best experiences of my life, and I have Quinn to thank for that. From the moment I interacted with him, he went above and beyond to make sure I had an exhilarating experience. Quinn was incredibly patient and took the time to show me how to use an iPhone, explaining everything in a way that actually made sense. He didn’t just sell me a phone—he made sure I understood how to use it. At one point, I felt like I was getting a personal iPhone masterclass. He also gave me an extremely passionate education on why screen protectors and phone cases are important. I walked in thinking a case was optional and walked out feeling like my iPhone was a priceless artifact that needed 24/7 protection. Quinn was knowledgeable, friendly, hilarious, and genuinely seemed to care about making sure I had the best experience possible. He went completely out of his way to help me, and that kind of customer service is rare these days. If you go to Best Buy and see Quinn working for Verizon, ask for him. You won’t just leave with a phone—you’ll leave with knowledge, confidence, and the overwhelming feeling that you just met the Verizon iPhone sensei.