Best Buy East Brunswick

First off, the employee I dealt with was absolutely awesome. Thats not my complaint. I bought an open box item that was supposed to be in excellent condition. Shame on me for not opening it and checking it there. I drove 40 mins to this best buy to pick up this item because it was advertised as excellent condition, and so was the price. I took it home and it had a big old dent I the corner, as if it were dropped. Very disappointing. I didn't notice the dent until we were ready to hang it...so I did all the prep work and such. Of course, the only solution would be to return it. So wasted gas, time and money. Disappointing.

Visited this Best Buy for an Apple diagnostics appointment booked through the Apple Support app. In my experience, the diagnostics and service center here were a complete waste of time. They ran basic checks, documented the device, but were unable to resolve the issue or provide any real solution. After the visit, I still have to go to an Apple Store anyway, because no issues can actually be resolved here. If you have a real problem with your Apple device, this location only adds an extra step and unnecessary delay. I would recommend going directly to an Apple Store instead.

No need to shop best buy plenty of other avenues to go down surprised they haven’t close all there locations

I waited for an hour for assistance. I had already chosen the television I wanted to buy, but nobody would help me. They said there were only three people working and they couldn't assist me. I had to go to another store.