Best Buy East Brunswick

Place looks empty and demo units doesnt work for some areas.

Got referred from a different location that they had the tv I was looking for. When I got there, nobody was around to help nor did anyone offer as I was mindlessly looking for someone. Then it took 4 different people (they all came out of nowhere since no one seemed to be able to help me) to find the tv I was told they have only for them to try and make it seem like they didn't have it. Then when they did after an hour searching I never even got to see it and was told "you know it doesn't come with a stand right?" UHH NO it not like you say that in your listing online 😒 then they tried to say they didn't have a remote either and when they did find one they said sorry no batteries... like cmon people. When I finally got it back home it turns out the backlighting was completely failing. Customer service said it can be fixed and sent a tech out. Guess what that tech said... NOPE bestbuy doesn't replace Sony panels anymore. Nor could I get a replacement since it was open box as there were none available and they refused to give me new after they sold me a broken TV. But I'm not entirely blaming the company. It was just the East Brunswick location that messed this up. Stay away from this location.

Very poor experience at this east brunswick NJ store. picked up a game after giving online order “ EA SPORTS FC 26. Standard Edition - PlayStation 5” from my son last Sunday(July 26,2026). But it won’t load. On Monday, Went to store to exchange it, but they did not have the same game and they wanted me to go to woodbridge. So I asked if I can return it. First they checked with someone over the intercom they it was authorised. But then another guy came and said it cannot be returned because it’s open, he again checked with someone then they authorised it. Then another guy came to override the system the he started saying the same thing, it’s open and used and it cannot be returned. How on earth you know a product is defecting without loading it ? I showed him the online return policy for the product - that I can refund it in store or online - it was eligible till Aug 11. But they rudely said - I know my store policy. I left after attempting to explain him one more time. Then came home and my 11 yrs son was disappointed that he could not get the game for him . Called customer care they said store manager will call me today, hope he does. Created online return slip of the game and Bought the same game online will get it by Thursday. Hope it will load this time. Please donot buy game from here. Some people here donot care about customers.

Most of the stuff are locked and have to get employees to open it up to see. I guess with so many incidents of shoplifting I don't blame the businesses to take such precautions but it does affect the good old shipping experience.