Best Buy East Brunswick

Mike (Geek Squad) FOR THE WIN!!!!! I have an iPhone 8 Plus, that I need strictly for Music Storage, that was stuck on the support screen... and nothing I tried (iTunes, Apple Devices, etc), was able to update it, or restore it back to factory... it was a brick. I arrived about 20min early, and after seeing a familiar face from Holmdel (GianCarlo, always a pleasure), I was greeted by Mike at the Geek Squad Counter. I let him know, that this was an Ebay purchase, and I had ZERO attachment to anything on it at all... so if he could get it back to "Factory Fresh", I would be MOST APPRECIATIVE... as the backstory behind this iPhone is a whole other adventure in and of itself, so let's not get sidetracked... In a most professional way, he let me know he would try what he could, but in the event the fix didn't work... I should contact the seller I bought it from, as it could be a hardware issue, and that aside... the process takes about 20-40min... About 30min later, he asked he to put in my passcode, so he could finish the process... and I was seriously almost hugged this man, but it's 2025, and I'm not trying to get tackled/maced/shot/tasered/kung fu'd either... so I shook his hand, and sincerely thanked him. ...and to top it all off, he charged me absolutely nothing, simply due to me not needing anything restored... I'm currently syncing this phone with the music on my PC, 7321 / 18761 (songs), and can't wait to put my New Radio to full use now.... Mike Seriously has no idea.... what kind of a nightmare he put to bed... simply by resetting an iPhone 8 Plus back to Factory Settings.... and being a Pleasant and Considerate human being while doing so... Thank You Sir: You Came in Clutch Today!!!!!

Customer service is always helpful and helps me with my needs

I had a very disappointing experience with Best Buy. I went in for help with the installation of a car starter, and the staff made no effort to assist me. Instead of providing guidance or offering a solution, they simply brushed me off. I came expecting professional service and support, but I left feeling ignored and frustrated. If Best Buy advertises services like this, they should stand by them and make sure customers get the help they need. Definitely not the level of customer care I expected. And the manager didn’t help me at all and he was so silly with me his name is mike

Workers doesn’t help anything