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Frequently Asked Questions About Best Buy East Brunswick

How do I check product availability at the East Brunswick Best Buy?
How do I check my order status?
My local East Brunswick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Brunswick stores’ holiday hours?

Recent Reviews

4.1
(3685 reviews)
Miss F
January 11, 2025
1 out of 5
I hate going to BB stores. Had to go there because they were the only ones that had the Apple IPad in pink. Had to wait 25 minutes as others because the sales folks were either walking around like zombies or helping others with zero acknowledgment of our presence. Two gentlemen were waiting just as long as we were. Guess they would be more assertive if it was a commission based type of store. Hated given them my money due to previous negative experiences at the Bridgewater Store. I must say that the experience although negative is indeed consistent in both stores. This was a one and done anyway for my college student. I only shop there if I do not have any other choice. To this day I am surprised that they have outlived Circuit City. I missed that place.
Luis C
January 10, 2025
1 out of 5
I have always bought all my things in this store, but today I wanted to return a camera that I received with defects, the manager did not want to return it because I had to pay a fee, which did not make sense since the camera arrived damaged. The manager was a very rude and racist person. She and two other employees really do not recommend this store anymore.
Response from Best Buy
January 11, 2025
Hi, Luis, Thanks for taking the time to leave a review here on Google. I can understand wanting support on your return. This is far from the feedback that we strive to hear from our customers. Please note that there is a 15% restocking fee on any open cameras. If you would like us to look into this closer, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64665600” when reaching out on social media. Regards, ^Ravi
Karani E
January 10, 2025
5 out of 5
I went to this location,met this lady Eloise at the customer service desk.She was very professional,making my work easy answered all my questions.I would love to recommend to anyone.
abhis s
January 10, 2025
1 out of 5
Purchased an open box item (smart monitor) with status 'excellent condition'. The item was bubble wrapped in an amateur manner with the power cable taped on back. All the accessories were missing (camera, remote). Likely the compensation of 'Geek Squad' associate tasked with refurbishing the open box item is dependent on labeling the item as excellent condition. Very disappointing, you don't expect such low standards from Best Buy. No doubt that such low standards will lead to eventual extinction of such retailers.
Response from Best Buy
January 10, 2025
Hello, Abhis, Thank you for leaving us a review. Open box items often offer significant value. As a consumer, I recognize the significance of having all accessories included in the package, particularly when the item is advertised as being in excellent condition. We appreciate your feedback, and we would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64663436" when reaching out to us via social media. Thank you, ^Ruby

About Best Buy East Brunswick

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