Best Buy East Brunswick

After having issues with my phone that I couldn't resolve I went to Best Buy in East Brunswick and received exceptional help from Mike Rosco an employee on the Geek Squad. When we arrived Mike approached us asking how he could help. I handed Mike my phone and he immediately began troubleshooting the problems I was having, rapidly tapping keys going through different links or settings and in a very short time corrected the problems on my phone. My Hero! Such a relief! So my advice to anyone having phone issues or seeking Technical Support is to go to Best Buy in East Brunswick and ask for Mike R. at the Geek Squad… he's extremely nice, very focused and clearly Brilliant at his job! Your help was greatly appreciated Mike! Thank you again! Sincerely, Dorene Weber

My experience with Best Buy’s refrigerator delivery and installation was extremely frustrating due to poor communication and scheduling. The refrigerator itself was delivered without issue, but the delivery driver told me he couldn’t install the waterline and that I needed to call a plumber. Unfortunately, he did not speak English, so he wasn’t able to explain why the installation couldn’t be completed. I was left confused and without any understanding of what the actual issue was. I then spent about an hour on the phone with customer service, only to be told I had to wait 24 hours before rescheduling the installation. I rearranged my work schedule and stayed home for a second day to accommodate the new appointment. When the second driver arrived, he informed me that he was only scheduled to deliver the waterline kit—not install it. This was completely different from what customer service had led me to believe. I had now taken time away from work for a second day because of Best Buy’s scheduling errors. I called customer service again, and while they apologized, they said I would have to schedule yet another appointment for the installation. I asked whether the installation could be completed that same day since I was already home due to their mistake, but they said it wasn’t possible. I requested that my case be escalated because none of these issues were caused by me, and the representative said they would do so. The refrigerator is great, but the delivery and installation process was disorganized, poorly communicated, and required me to sacrifice two workdays with nothing to show for it. At a minimum, I would expect Best Buy to complete the installation promptly without requiring me to take a third day off work. I hope Best Buy improves the coordination between its delivery teams and customer service so other customers don’t have the same experience.

Mike was super helpful in resolving the technical issues of my new purchased laptop, he is very knowledgeable and courteous.

Great service and staff.