Best Buy East Brunswick

I went to this location to exchange an open box battery bank that I bought using a $10 dollar certificate Best Buy sent and was shipped from best buy.com and was listed as “excellent”. Upon using the item right away, and trying everything to do to troubleshoot…it was clear that the item was defective, and that the battery read 0% unless I plugged the device in, at which point it read 100%…but would go back to 0% once I tried to charge something and wouldn’t charge any devices. I went to this Best Buy to see if they can do an exchange and when I mentioned the open box “excellent” item wouldn’t work, I went and picked up the only replacement device, that was new, and was disappointed to see that they wouldn’t replace the falsely advertised “open box- excellent” item without charging me the up charge for the new item. The price difference wasn’t great, but the lack of understanding of falsely advertising an open box item, having to drive in and explain that it does not work, and then realizing the manager can’t make any concessions or show understanding of the situation was disappointing. The price different between the new item and my open box defective wasn’t earth shattering, but I was just disappointed in the customer service manager and the lack of understanding regarding the situation. I returned the item as I’d rather pay extra to get it from another location or Amazon having experienced the customer service here. Plus I was told by the time my $10 certificate gets returned to me, 7-10 days, at which time I can buy and try another open box item, the thanksgiving sales they have going on may be over. The manager didn’t care. Oh well. The lack of understanding is more on display when I just realized that they put my returned, clearly defective item as I mentioned, back on the website and in their stock as an “open box excellent item” at this location (as I see it available again as an open box excellent item, when they previously had 0 at this location) and now having another mislead customer to buy the same non-working item and go through the same return/exchange process. 🤦🏽

Best Buy in East Brunswick is a solid spot for electronics and tech gear. The store is clean, has a good layout, and the staff was helpful when I had questions. The checkout was smooth and the prices were fair. A couple of items I was looking for were out of stock, but I’m still very satisfied and will likely be back.

Very bad customer service by Manager his name is Tom he totaly don’t know how treat customer his act like he didn't care customer

I love this location the service can be better. Maybe some customer service training would help!!