Best Buy East Brunswick

I have been a loyal Best Buy customer for years and a Total member for over 5 years. This has to be the worst customer service and Best Buy store. The manager that was there GC was extremely rude, bad attitude and unwilling to help a customer. Even watching interactions with other customers seemed very disinterested. All I wanted to do was exchange my Zagg screen protector under the warranty. Unfortunately this specific model is not available to be shipped nor in any local store. I traveled to 3 different stores at this point, I just wanted to exchange like value for like value. Original price on the original item was 59.99 and the original price on the new item was 59.99. Because I purchased the original item with the save $30 bundle he stated that the new item costs more and cannot help me. He was willing to give me a cheaper item but not the same value item. Needless to say to say the replacement screen protector is also on bundle if you buy the Lense protector but he was so fixated on not helping. I wasn’t trying to get a $69.99 item for cheaper it was like price for like price. This is unacceptable behavior and attitude from the manager and also for Best Buy not helping a customer. I spoke with the customer service and they don’t help with store issues, dealt with on a store level by the manager. If GC is the store manager you will not have a supportive customer base for long.

I treated myself to a remote starter kit for my car and it came with free installation. I didn't know nor was it requested to bring the spare key as well. So the first installer couldn't finish the install that day. I had to make another appointment to program both car keys to the fobs. When I got home I noticed that my fog lights were not turned to the on position. When I pulled the switch to turn them on, I noticed that the entire switch was loose. So when I went to the 2nd appointment I mentioned that to the technician. He said he would look at it. It turns out that 2 of the 3 plastic clips were broken. He made a note and sent an email to his manager. He (Mike) tried looking in Amazon for a replacement but since my car is a 2011 he couldn't find one. He said they would check for it at junk yards and let me know. I feel that Mike was being honest with me but time will tell. I know stuff can happen, I just should have been informed that some minor damage occurred during the installation. Honestly, I would do business with Best Buy again. I felt i was treated fairly.

Went in for a open-box tv that was listed as "excellant condition". First off, you cant call the store so you need to go in person... no big deal. But when I show up, the tv is missing everything (stand, remote, power cable) which it shouldnt have been for an excellant condition. Also, it has massive scratches in it all over the screen. Absolutely fraudulent! The employees were nice but had no clue what was goin on as it took them 30 minutes to even find the tv. Never again!!!

I cam to pick up a order and I have never seen a store with such lazy employees. Th3y say there is 2 people while 1 is helping someone finance somthing he could easily check if they have the product and just grab it so I can go. And if your under staffed and cant help customers dont open the store. Took over 30 minutes to be helped worst bestbuy I have ever been to. Multi tasking doesn't seem to be something the employees know how to do