Best Buy East Brunswick

I hate going to BB stores. Had to go there because they were the only ones that had the Apple IPad in pink. Had to wait 25 minutes as others because the sales folks were either walking around like zombies or helping others with zero acknowledgment of our presence. Two gentlemen were waiting just as long as we were. Guess they would be more assertive if it was a commission based type of store. Hated given them my money due to previous negative experiences at the Bridgewater Store. I must say that the experience although negative is indeed consistent in both stores. This was a one and done anyway for my college student. I only shop there if I do not have any other choice. To this day I am surprised that they have outlived Circuit City. I missed that place.

I have always bought all my things in this store, but today I wanted to return a camera that I received with defects, the manager did not want to return it because I had to pay a fee, which did not make sense since the camera arrived damaged. The manager was a very rude and racist person. She and two other employees really do not recommend this store anymore.

I went to this location,met this lady Eloise at the customer service desk.She was very professional,making my work easy answered all my questions.I would love to recommend to anyone.

Purchased an open box item (smart monitor) with status 'excellent condition'. The item was bubble wrapped in an amateur manner with the power cable taped on back. All the accessories were missing (camera, remote). Likely the compensation of 'Geek Squad' associate tasked with refurbishing the open box item is dependent on labeling the item as excellent condition. Very disappointing, you don't expect such low standards from Best Buy. No doubt that such low standards will lead to eventual extinction of such retailers.