Tried to get a Zagg screen protector warranty replacements here and was told that Zagg canceled their contract with Best Buy. This turns out to be a lie, Best Buy’s own website says that warranties can be processed at any location, and their customer service line confirmed this. The store just doesn’t want to process the claims. This is not the first time their associates or the manager Roma just make up policies because they don’t feel like working. Shame that I pay hundreds of dollars every year for a membership to be lied to. I’ve never seen a store try harder to put itself out of business.
I bought what I thought was new Quest VR set. When I got home, I've noticed the packaging seemed a bit off. I realized the unit was previously used when I tried to redeem the free Batman game that came with the system. When I talked to Meta customer service, they told me the unit previously used to download the game. Selling used product as new is deceitful and illegal. It should have been sold as open box item and not as new. I'm returning this used headset.
Response from Best Buy
January 11, 2025
Hi, Ed,
Thank you for sharing your review and bringing this to our attention. We make every effort to ensure items are sold in the proper condition and find this experience to be of concern, as we understand how important it is to receive an item in the condition that is expected.
Please connect with a member of our team here at Corporate through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64667909" in your message. Thanks!
Regards,
^April
Good selection. Needs more staff.
Response from Best Buy
January 09, 2025
Hello, Tom,
Thank you for taking the time out of your day to leave a review. I can certainly understand being disappointed when you can't find any help when attempting to make a purchase. If you need assistance or want your experience formally documented, please send a message on social media with your name, phone number, and email.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Joseph C
December 22, 2024
1 star is honestly generous for this store filled with space cadets
Response from Best Buy
December 22, 2024
Good Evening, Joseph,
We certainly understand how you are feeling after not getting the assistance you needed during your recent store visit. We would be happy to connect with you and review these concerns further. Please feel free to contact our team by privately messaging us on social media. Make sure you include your Google review in your message: #64596158.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby