Good people there but they are short staffed, only one person on register. Employees asking for help cause u got one person doing everything. And there return policy on phones is crazy 45$ stocking fee if i have to return it opened thats legal robery if u ask me
Response from Best Buy
May 16, 2026
Hello, Miguel,
We know that the standard Return policy shared by most retailers on activatable devices like Cell Phones can be difficult. We would be glad to chat with you about your concerns if you would like to reach out to us on any of our social media profiles below with Review 153237 for support.
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Always the best 👌 good customer service 👏
Verizon couldn't help me, but Best Buy diagnosed my phone, eliminated the virus that had infected it, listed the various options with related prices, and had me back up and running in less than 30 minutes. Technician (Henry Nyame) was superb.