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Frequently Asked Questions About Best Buy East Hanover

How do I check product availability at the East Hanover Best Buy?
How do I check my order status?
My local East Hanover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Hanover stores’ holiday hours?

Recent Reviews

4.0
(2303 reviews)
Steffon S
March 13, 2025
1 out of 5
I Got Scammed Today By One Of Their Employees After I Literally Told Them I Just Want A Membership With Them & Not A Credit Card... Than They Randomly Opened A Credit Card In My Name & Had The Audacity To Try and Purchase Something For $309... Never Trusting Any Employee That Work Here Again Especially It Was A Black Worker... Be Careful At This Store & DON'T TRUST ANY EMPLOYEE!!!
Response from Best Buy
March 13, 2025
Good Evening, Steffon. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64923261" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
Perry J
March 09, 2025
5 out of 5
Seamless pickup. Polite employees
AM
February 26, 2025
2 out of 5
I went to buy a charging cord. No one greeted me or asked if I needed help. The store was empty. I walked up to someone to ask where to find the charging cord. He pointed in the direction of where they were. I had a little problem finding it. A somewhat attractive younger female came in the store, that same associate walked her over to where she needed to go and helped her find the item. The associate saw I hadn’t found the item I wanted and told me where it was. The associate walked the woman to the cashier and asked if she needed something else. The cashier that processed my items was very kind and professional. He exemplified good customer service.
Response from Best Buy
February 26, 2025
Hello, Thanks for sharing your feedback with us. Our employees should be providing the same quality level of service to all of our customers, so I can understand seeing the customer that arrived after you getting assisted, wouldn't have been a welcoming experience. I am glad to hear that the cashier was able to improve the experience. I'd like to ensure that our corporate team reviews this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit. Please also mention your "Google review 64859260" in your message to us. Sincerely, ^Melissa
Dave
February 18, 2025
5 out of 5
I had an exceptionally good experience with the Geek Squad at this location. I brought a problem that the Apple Store could not address, and was happy to get it successfully resolved. The consultation agent was very knowledgeable and friendly, patient with great “bedside manner”, and very helpful with product selection and implementation advice. So grateful for a great experience.

About Best Buy East Hanover

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