Best Buy American Dream

I returned my treadmill, which was covered under a five year Geek Squad warranty. Returning the item was easy, and Best Buy quickly scheduled the pickup. Unfortunately, after they picked it up, I never received my refund. Since then, no one at my local Best Buy store or through customer support has taken ownership of resolving the issue. I keep getting passed from one person to another with no solution. At this point, my plan is to post a one star review for as many New Jersey Best Buy stores as I can and share my experience on social media until my refund is processed. Once this issue is resolved and I receive the customer service I expected, I will gladly update or remove my reviews to reflect that experience.

Poor customer service. There were three employees behind the counter, and I asked a few basic questions about cell phones, like pricing and storage capacities for different models. Unfortunately, they made zero effort to help me. It seemed like they didn't even know how to check a simple price, and they kept giving me incorrect information. When I asked why, they just casually said "I don't know" and went right back to their personal conversation about leaving the store.

Store was nice and well maintained. Everything was in its place and well stocked.

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