Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(678 reviews)
Beckyy K
February 17, 2026
5 out of 5
I had visited this store on Valentines Day to possibly purchase the new Air Pod Pro Gen 3s. I was helped by a gentlemen by the name of Elijah. I was unable to find the email with the survey but wanted to make sure he gets the recognition he deserves. I was ready to purchase the Air Pod 4s but he had a very convincing sales pitch that made me ultimately get the Gen 3 Pros. After purchasing and using this product I can say I am highly satisfied I went with this one and not the 4s.
Thank you Elijah!
krysthel a
February 16, 2026
5 out of 5
Wow me sorprendió la atención muy educado el q me atendió era un joven se llama Jamil nos explicó las garantía he incluso nos convecio para poner el seguro de 2 años habia mas opciones pero muy bueno me compre un televisor 65 lo recomiendo con Jamil y habla poco español pero nos ayudó.
Polina T
February 12, 2026
5 out of 5
Love best buy
Karen
February 02, 2026
5 out of 5
Rico the specialist was extremely helpful. He recommended great games and helped me order whatever was not in stock to be delivered home. Highly recommend 10/10.