Best Buy American Dream

EXCELLENT

don’t waste your time with geek squad here

It's new so it's clean and organized still but the employee's are attentive with Spanish and English assistance

DO NOT WASTE YOUR TIME WITH TRADE IN AT THIS LOCATION. Today I went to this Best Buy in hopes to trade in my MacBook to buy AirPod Maxes. Before erasing my MacBook at the Apple Store I went to Best Buy to see if it was worth trading in and erasing my MacBook. I got quoted for $400, I went to the Apple Store waited an hour and a half for an appointment to open up, got it erased and headed back to the Best Buy upstairs. As I’m waiting for them to finish looking over my MacBook the 2 employees are taking pictures and whispering behind the tills 2 feet away from me talking about my MacBook. The girl who took my MacBook in the back to have someone check it out 2 hours ago came back to the tills and told the two guys it was $400 like it was first said. After 15 minutes of me standing there and them whispering, they told me they could only give me $280, because of a small crack in the top corner of the screen, even though it was previously examined. I was frustrated and upset I told them no thank you walked out then decided I should speak to the manager, so I went back into the store told the employee and told me the manager was in the mailroom and would be 5 minutes. I said okay I will wait and sat and waited. Then the employee came back up to me and said the elevator broke and the manager is going to be a while and asked “are you sure you want to sit here and wait?” I said yes and continued waiting. When the manager came I explained the situation, he told me he couldn’t do anything because if they gave it to me for $400 he would get money taken out of his paycheck. Then I asked so “what can you do?” He offered me 10% off of the AirPod maxes and I declined. Everything on my MacBook has been erased for no reason and 2 hours of my time was wasted.