Debbie F
February 19, 2025
I rated this a 5 star, as I was in desperate need for my laptop was locked with s mode issue. Sky Vandenburg came to the rescue in less then 20 minutes. Awesome customer service.
Best Buy on the third floor of American Dream; nice and new location and inventory of items still enough on the shelves, but still have no idea how they turn enough profit to be in the mall. Even the Apple display upfront - when there's an Apple Store in the mall... well, I hope they make enough to stay open. I don't know that folks would lug their computers to the mall to fix, but there's a service stop at the back.
Horrible experience with manager, refused to replace my defective item. I am sure he thought I swapped the sticker on the ssd because it was peeling off. When this drive works they get hot and a glued sticker will comes out. The drive stop working in the middle of transferring and that was my issues even with total membership that cost $200 a year that add protection plan, he refused to exchange the item that cost me 250. What's the point of paying for a year service if you get denied a replacement?