Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(661 reviews)
Ravi S
November 12, 2025
1 out of 5
Meh inventory, customer service is terrible. Manager on duty was rude and can't answer simple questions without almost losing their temper.
Jake E
November 12, 2025
5 out of 5
Sabrina and Christian are absolute delights and very knowledgeable. They were able to help me purchase a new phone and get me setup on my network while also setting me up with all the accessories I wanted. They are true professionals. I highly recommend this store especially these two great employees. Their customer service was unmatched!
linda r
October 14, 2025
2 out of 5
Ordering a Nest Doorbell which turned out to be unavailable and I had to travel to another BestBuy to get my wired doorbell. Such confusion!
Response from Best Buy
October 14, 2025
Hi, Linda,
Thanks for sharing your review with us. We hope to make your future shopping experiences go as smoothly as possible, so we would like to learn more about this transaction.
Please private message up through Facebook (https://bby.me/83rque), Twitter/X (https://bby.me/sh1xub), or Instagram (https://bby.me/4eoks9). When reaching out, please mention "Google review 55799." Thank you!
Cloque
September 26, 2025
5 out of 5
Manager and workers were very respectful and patient. Went the extra mile to check the back for more products and was able to find what I was looking for, 10/10