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Best Buy American Dream
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store
Samsung Open House
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(645 reviews)
E.R
August 17, 2025
1 out of 5
Horrible experience, workers were disrespectful
Response from Best Buy
August 17, 2025
Hello.
I can understand being upset, I would be upset as well to feel disrespected. Please send us a message on Facebook (https://bby.me/o37r6z), Twitter/X (https://bby.me/2xmk3q), or Instagram (https://bby.me/fh5596) and an agent will be glad to document your experience as well as assist. Please also include Google Review number 30814.
Best,
^Allison
Usiel O
August 04, 2025
5 out of 5
I usually stop by the Best Buy in American Dream, and I have to give a shoutout to one of the best employees there—Aldo. Every time I come in, he’s super helpful, knowledgeable, and just overall great energy. It makes a big difference when someone genuinely cares about customer service.
The store itself is solid, though sometimes it can get a bit hectic, especially on weekends. But Aldo really stands out and makes the experience smoother and more enjoyable. Best Buy is lucky to have him on their team!
FRNZ 2
July 28, 2025
5 out of 5
If you are a technology person, here is everything for you!
yunier R
July 25, 2025
1 out of 5
I visited the Best Buy at American Dream Mall looking for a monitor mount. Before going, I confirmed it showed as ready for pickup in one hour. When I arrived, I showed the first guy exactly which item I needed, but without even checking the system, he told me it wasn’t in stock. He didn’t even bother to verify.
Then a young woman helped me, but her attitude was way too serious for someone dealing with customers. She did assist me, but there was no friendliness or effort to make the interaction pleasant.
Definitely not the best customer service experience.
Response from Best Buy
July 25, 2025
Hi there,
Thank you for taking the time to share this review here, although we hate to hear your recent shopping experience was far from a positive one. We can definitely understand your feelings here, and would be happy to ensure this feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (https://bby.me/bzkxih), Twitter/X (https://bby.me/4s6hlu), or Instagram (https://bby.me/usfpjz). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #20321. We look forward to hearing from you!
Regards,
^Katie