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Best Buy American Dream
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Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(667 reviews)
Mario R
December 27, 2025
1 out of 5
La manera mas tonta de perder un cliente es dejarlo esperar tanto que te da tiempo de buscar el mismo producto en Amazon y comprarlo. jajaja fui hacer un pago pero queria comprar otra cosa a lo cual me dejaron esperando demaciado cuando vi solo platicaban entre los mismos de la tienda de verdad la pesona que me dijo que esperara en el lugar donde se encontraba el producto solo se reia y volteaba a todos los lados. Yo apoyo a que le den trabajo a gente especial pero creo que como todo trabajo hay funciones para cada tipo de persona. Pues en conclusion encontre mi producto mientras esperaba el mismo que queria y mas barato en Amazon
Response from Best Buy
December 28, 2025
Hey,
Thank you for the feedback about your recent experience. Reach out on social media links to discuss this matter. Mention review #96411.
Facebook (https://bby.me/gahcg9)
Twitter/X (https://bby.me/9b0l9m)
Instagram (https://bby.me/hh9ury)
Alexander M
December 26, 2025
2 out of 5
Service of workers is very poor. No one supports your questions or needs.
Response from Best Buy
December 26, 2025
Hey, Alexander,
Thank you for reaching out here to share this review, however, we hate to hear you had some issues reaching the support you needed. We definitely understand where you are coming from, and would like to connect to learn more about what happened.
To get started, please send us a message on Facebook (https://bby.me/i45cht), Twitter/X (https://bby.me/9e9gag), or Instagram (https://bby.me/wca09p). Please also include a note stating you are reaching out from a Google review by including this reference number: #95348. We look forward to hearing from you!
Ricardo A
December 20, 2025
5 out of 5
Nikon Z30 from here worked perfectly well. Team was friendly and answered all my questions about the Best Buy warranty
Zhijie D
December 02, 2025
5 out of 5
Kevin and a young lady who I didn’t see her name tag were both very nice. We bought a coffee maker on Cyber Monday. After picking it up, I had a doubt about missing accessaries since I didn’t see them after unpacking the box. They double-checked and made sure all the accessories are included. Thanks for their support and patience!