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Best Buy American Dream
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store
Samsung Open House
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(665 reviews)
Zhijie D
December 02, 2025
5 out of 5
Kevin and a young lady who I didn’t see her name tag were both very nice. We bought a coffee maker on Cyber Monday. After picking it up, I had a doubt about missing accessaries since I didn’t see them after unpacking the box. They double-checked and made sure all the accessories are included. Thanks for their support and patience!
Jake C
November 29, 2025
1 out of 5
Absolutely RIDICULOUS. @BestBuy has the worst, most customer-hostile trade-in policy. Their impossible 13-day mail-in window has cost me the $140 total credit on my Pixel ($110 promo + $30 trade-in value).
I tried resolving this in-store, and the transfer to a supervisor via a polite phone call was DROPPED THREE TIMES. No other major retailer has a window this short. Best Buy publishes an extended return policy but uses small print to make an exception for these devices.
Fix this system failure and honor the original deal, @BestBuySupport!
#BestBuyFails #TradeInScam #WorstCustomerService
Esteres N
November 26, 2025
5 out of 5
Really helpful staff
Ravi S
November 12, 2025
1 out of 5
Meh inventory, customer service is terrible. Manager on duty was rude and can't answer simple questions without almost losing their temper.