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Best Buy American Dream
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy American Dream
How do I check product availability at the American Dream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local American Dream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy American Dream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the American Dream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(613 reviews)
Emanuel J
April 17, 2025
4 out of 5
It's new so it's clean and organized still but the employee's are attentive with Spanish and English assistance
Nick D
April 14, 2025
1 out of 5
DO NOT WASTE YOUR TIME WITH TRADE IN AT THIS LOCATION.
Today I went to this Best Buy in hopes to trade in my MacBook to buy AirPod Maxes. Before erasing my MacBook at the Apple Store I went to Best Buy to see if it was worth trading in and erasing my MacBook. I got quoted for $400, I went to the Apple Store waited an hour and a half for an appointment to open up, got it erased and headed back to the Best Buy upstairs. As I’m waiting for them to finish looking over my MacBook the 2 employees are taking pictures and whispering behind the tills 2 feet away from me talking about my MacBook. The girl who took my MacBook in the back to have someone check it out 2 hours ago came back to the tills and told the two guys it was $400 like it was first said. After 15 minutes of me standing there and them whispering, they told me they could only give me $280, because of a small crack in the top corner of the screen, even though it was previously examined. I was frustrated and upset I told them no thank you walked out then decided I should speak to the manager, so I went back into the store told the employee and told me the manager was in the mailroom and would be 5 minutes. I said okay I will wait and sat and waited. Then the employee came back up to me and said the elevator broke and the manager is going to be a while and asked “are you sure you want to sit here and wait?” I said yes and continued waiting. When the manager came I explained the situation, he told me he couldn’t do anything because if they gave it to me for $400 he would get money taken out of his paycheck. Then I asked so “what can you do?” He offered me 10% off of the AirPod maxes and I declined. Everything on my MacBook has been erased for no reason and 2 hours of my time was wasted.
Response from Best Buy
April 15, 2025
Hey there, Nick,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your trade-in and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65042723" and share your full name, email, and phone number.
Thanks,
^Jacob
מאיר ר
April 04, 2025
5 out of 5
נפלא יחס מיוחד שווה ולא יקר
kearny e
March 28, 2025
1 out of 5
Called and asked for specific parts I need it and when I was there they never had it in stock ? I called ahead to ask where can I park so I can pick up without havin to wnter parking lot - they had no clue keep up the good work I guess
Response from Best Buy
March 28, 2025
Hello,
Thanks for reaching out and providing your feedback. Trying to get the answers you need should be an easy process, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64978144". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron