Horrible experience with manager, refused to replace my defective item. I am sure he thought I swapped the sticker on the ssd because it was peeling off. When this drive works they get hot and a glued sticker will comes out. The drive stop working in the middle of transferring and that was my issues even with total membership that cost $200 a year that add protection plan, he refused to exchange the item that cost me 250. What's the point of paying for a year service if you get denied a replacement?
Jwyanza T
January 21, 2025
Warranty policy is a atrocious.
Response from Best Buy
January 21, 2025
Good Afternoon, Jwyanza.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64714494" for reference. You can find us here:
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Kind Regards,
^Trey
I just had the most delightful conversation with Colorado, who got me up to speed with the world of modern digital cameras, drones, and gimbal mounts. I don't know if I've ever met a salesman so knowledgeable and passionate about their products, this is absolutely where I'll come for a camera in the future
I've also unexpectedly bought a Lovesac and a phone at this location before, and have never regretted either purchase. Probably my favorite Best Buy overall.