Sat in computers for 15m waiting for help to buy a laptop. Was told by customer service that I had to wait for someone to be available. There were 5 other people waiting for help in computers, and we all just ended up leaving. Manager reacted like, oh well. And everyone wonders why people just order shit online.
This whole checkout+customer-service+online-pickup being run by a single employee is a bit rough. Although the unfortunate employee tasked with that position couldn’t be any friendlier or more professional… SHE NEEDS A RAISE/PROMOTION and you need to install some self checkouts if you can’t get enough employees to staff basic services like checkout.
The employees followed me and my mom around the whole time we were in Best Buy. We did end up buying a air fryer and a Roku remote but it was really uncomfortable considering we were the only ones in the store being followed left and right.
Lack of customer support knowledge and appliances