Best Buy Eatontown

went in on my lunchbreak, just to ask a few questions about my Verizon plan, and see about getting a new phone. a number of employees occasionally glanced at me, while talking amongst each other, but not one walked up to me at the mobile phone desk. I patiently waited and still, nobody approached. when a worker walked by, I asked if he worked there...he said yes, but he just worked in the warehouse and on his radio, would see if he could get someone to help me. he radioed for someone to come to mobile for a customer. So I continued to wait, about another 10-15 min or so, before I finally decided to walk out because I needed to get back to work. what a waste of time, my lunchbreak and truly terrible customer service. edit; in response, to your response...no thank you. I shouldn't have to partake in social media banter with best buy, because your DEI hires don't understand the concept of workday/customer service. just tell them they're doin a great job, and to keep staring at their phones 👍

Terrible experience. Lied and wasted my time

This was the WORST customer service ever! There were hardly any customers and even less staff to assist. When we spoke up about needing help the manager yelled at us on cross the store saying they were really busy. I wonder how this store stays open when this I how they treat customers. I would NEVER recommend.

Im very disappointed with my experience at the Best Buy in Eatontown NJ. I bought a Native Union phone charging cable from this location a few weeks ago for nearly $20. From the beginning, the cable barely worked - it constantly pops out of my phone and won't stay connected, making it basically useless. When I went back to the store to try to exchange it or get a refund, I was told they couldn't do anything for me because I was just outside the return window. The customer service associate was polite , but all I kept hearing was, "if you would've come yesterday, we could've helped you." That doesnt change the fact that the product is clearly defective. Now im stuck having to dispute the charge with my bank over a faulty cable that shouldnt have been sold in the first place. For the price they charge and the reputation Best Buy claims to have, this was unacceptable. Lesson learned - I should've just bought it on Amazon and when i mentioned that to the cashier she actually agreed - its a shame she didnt go out of her way to try and find a manager or supervisor to over ride my experience instead she confirmed that she would have also just went on amazon. I won't be shopping Best Buy ever again and P.S. I have spent thousands over the past 15-20 yrs as a loyal customer.