Best Buy Eatontown

So I purchased a Geek Squad Membership which included screen protector replacement. I went to the store in Eatontown, New Jersey. The store did not have the screen protector for my Iphone so they told me to place an order with ZAGG. I said who is ZAGG I purchased the Geek Squad Membership from Best Buy not a ZAGG. They told me that they "fulfill" the screen protector when it is in inventory but if not the customer has to order from ZAGG. I said that is unfair, if Best Buy doesn't carry the screen protector then Best Buy should order the screen protector not the customer. I complained to Best Buy's corporate office, the CEO and the Chief Customer Officer: no acknowledgement, no reply, NOTHING. That is not the way to treat a customer.

Yesterday, I visited this location for the first time and encountered a super friendly employee. Her name is RICHANA (I actually had to ask for her name because the service was so good). She helped me with everything I needed and even managed to find exactly what I was looking for as a gift for my partner. These are the kinds of employees that department stores should cherish. Thank you for your excellent customer service.

Great experience

They have everything in there, good prices n people always asking u if u need anything, awesome 💯