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Frequently Asked Questions About Best Buy Eatontown

How do I check product availability at the Eatontown Best Buy?
How do I check my order status?
My local Eatontown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Eatontown stores’ holiday hours?

Recent Reviews

4.2
(2153 reviews)
vern V
May 03, 2025
1 out of 5
The store was so low on products. Mics for Samsung phones were not available. Customer service was horrific. I went to the store over my lunch break so I was in a bit of a rush. I went to the register area and saw 2 employees sitting around and 1 standing so I thought they could either help me or find me help. Instead, when I asked for helped two looked at each other and uninterested. The third employee just told me to go to the camera area to wait for someone. I waited about 7 to 10 min before I call for their attention from the camera area to get help. Once one of them decided to help I was informed that there were no mics available on site but the holmdel store had it. I lost on money making bc I wasn't at work but I also walked out empty handed because they didn't have what I needed. Gave it 1 star for all. Experience and products.
Jason G
April 20, 2025
5 out of 5
Good spot for some tv s ,thank u Best Buy
Andrew C
April 20, 2025
5 out of 5
Bought my Uniden R7 from this location. Quick service and pleasant customer service, had some items that my local one did not including this radar.
Kim L
April 13, 2025
1 out of 5
Tried getting help with a question and asked twice for help and was told “I’m going to send someone there” and well over 20 mins went by and nobody ever came. The store was not busy either. Horrible customer service.
Response from Best Buy
April 14, 2025
Hello, Thanks for sharing your feedback with us. I know my time is valuable to me, so I understand asking multiple times for assistance and having nobody arrive, isn't a welcome experience. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 65039216" in your message to us. Sincerely, ^Melissa

About Best Buy Eatontown

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