Great Black Friday deals!
Portela
November 28, 2025
Terrible experience. I bought a TV about 3 years ago and was offered a 2 or 5 year warranty, and that if there were any problems, the TV would be replaced. Now I've removed my TV from the wall, come to the store, and they simply said they can't do it because if I want it fixed, I have to call and schedule a repair at home, something that wasn't mentioned when I bought the insurance. Poorly trained staff.
Response from Best Buy
November 28, 2025
Hello!
Thank you for your feedback. We understand your concerns with your protection plan process. For more information, feel free to visit https://bby.me/umn55d.
You can also connect with us on Facebook: (https://bby.me/87x011), Instagram: (https://bby.me/l36yey), or Twitter: (@BestBuySupport) for further support. Be sure to mention your Google review 76484.
Walked in this store on thanksgiving eve looking for a television. Straight ahead was the tv department. As I walked up I wasn’t even greeted by anyone. There were two guys helping one customer trying to upsale him with everything under the sun. So I wait. Not even a , I’ll be right with you! Do I asked another guy for help. He went in the back and grabbed a young woman. I asked for help. She went to the 2 original guys that ignored me and asked them to help me. They defied her. So again I asked her can you help me! She declined as also. I don’t get it. I wasn’t rude and just wanted help.
So I took my Best Buy credit card and used it at wall mart! I don’t recommend this location at all.
I was 3000 miles away from my hometown of las Vegas on top of it. Trying to help out a family member.
Zero stars for this Best Buy !
Roberto S
November 12, 2025
This specific Best Buy is great, lots of associates available, friendly, clean. Very nice!