Best Buy Eatontown

Horrible service, not customer friendly. My daughter's screen broke on her Apple Pro Air and for some reason they cancelled her membership and could not put it back on. Gave me a run around, charged me for a new membership and after promising me the computer would be covered the guy tells me no. So I bought a new membership that covered NOTHING! Total scam!!! Noe I have to wait 10 days to get back my $200 that took them all of 30 seconds to take out of my account. NEVER AGAIN!!!

Went for the black Friday deal and while it was a very busy night, the one gentleman carried our new 65" tv to the front of the store and loaded it right into our vehicle. In and out of the store in 15 minutes! Now that was amazing service!!! I have to go back to get his name to give him credit. I think we were in shopper shock at the timing.

I went to the store and had two horrible experiences. The first time I went in there, I was going to buy a MacBook laptop and trade my old MacBook in. When I asked for help I had to look for someone. I was told that I had to do everything online and I was guaranteed that I could do it online so I spent two hours by myself, figuring out how to buy a laptop and trade one in online instead of going in the store. When I needed help at home, I decided to call the store and received no answer on was on hold for 20 minutes before I hung up. So then when I received my laptop in the mail, I decided to go in the store to trade my old one in. When I went up to the person to assist with my trade-in they did not know how to do it and had to get someone who was also incompetent in trading in a product. I was not received kindly and was told that they would only give me $47.50 for my MacBook laptop instead of the $175 that I was told online. On top of this, I knew more than them when it came into trading in a product just from simply reading the instructions online. When I told them that the money I got from the trade-in should go back on the card from the purchase, they told me I couldn't do that, and then when I said I found that information online they said they actually could. Conflicting answers. I am just overall confused on this experience and I would not recommend this store or maybe even Best Buy in general. Please just go to the Apple Store instead and spend more money because you're gonna end up getting scammed anyway by Best Buy. On top of getting scammed, the workers are rude and did not offer any help.

Great Black Friday deals!