The main registers were not in use so you had to go to the in-store pick up and customer service. Very slow since people were there to do more than checkout. Easier just to order online.
Had what I ordered ready for pickup as promised
Terrible. No support, standing in the isle trying to wave people down. Everyone’s asleep. Never again
Response from Best Buy
December 23, 2025
Hello, Blake.
Thank you for your review. Not receiving the support you need when visiting a store can be frustrating, so we understand how you are feeling here. We'd like to follow up and make sure this is documented in our systems. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/xjd0qb)
- Twitter/X (https://bby.me/nrs6ur)
- Instagram (https://bby.me/bkjqzs)
When reaching out, please mention it is regarding your Google Review 93669.
Kindest Regards.
Horrible service, not customer friendly. My daughter's screen broke on her Apple Pro Air and for some reason they cancelled her membership and could not put it back on. Gave me a run around, charged me for a new membership and after promising me the computer would be covered the guy tells me no. So I bought a new membership that covered NOTHING! Total scam!!! Noe I have to wait 10 days to get back my $200 that took them all of 30 seconds to take out of my account. NEVER AGAIN!!!