Best Buy Eatontown

I went to the store and had two horrible experiences. The first time I went in there, I was going to buy a MacBook laptop and trade my old MacBook in. When I asked for help I had to look for someone. I was told that I had to do everything online and I was guaranteed that I could do it online so I spent two hours by myself, figuring out how to buy a laptop and trade one in online instead of going in the store. When I needed help at home, I decided to call the store and received no answer on was on hold for 20 minutes before I hung up. So then when I received my laptop in the mail, I decided to go in the store to trade my old one in. When I went up to the person to assist with my trade-in they did not know how to do it and had to get someone who was also incompetent in trading in a product. I was not received kindly and was told that they would only give me $47.50 for my MacBook laptop instead of the $175 that I was told online. On top of this, I knew more than them when it came into trading in a product just from simply reading the instructions online. When I told them that the money I got from the trade-in should go back on the card from the purchase, they told me I couldn't do that, and then when I said I found that information online they said they actually could. Conflicting answers. I am just overall confused on this experience and I would not recommend this store or maybe even Best Buy in general. Please just go to the Apple Store instead and spend more money because you're gonna end up getting scammed anyway by Best Buy. On top of getting scammed, the workers are rude and did not offer any help.

Great Black Friday deals!

Terrible experience. I bought a TV about 3 years ago and was offered a 2 or 5 year warranty, and that if there were any problems, the TV would be replaced. Now I've removed my TV from the wall, come to the store, and they simply said they can't do it because if I want it fixed, I have to call and schedule a repair at home, something that wasn't mentioned when I bought the insurance. Poorly trained staff.

Walked in this store on thanksgiving eve looking for a television. Straight ahead was the tv department. As I walked up I wasn’t even greeted by anyone. There were two guys helping one customer trying to upsale him with everything under the sun. So I wait. Not even a , I’ll be right with you! Do I asked another guy for help. He went in the back and grabbed a young woman. I asked for help. She went to the 2 original guys that ignored me and asked them to help me. They defied her. So again I asked her can you help me! She declined as also. I don’t get it. I wasn’t rude and just wanted help. So I took my Best Buy credit card and used it at wall mart! I don’t recommend this location at all. I was 3000 miles away from my hometown of las Vegas on top of it. Trying to help out a family member. Zero stars for this Best Buy !