Best Buy Holmdel

I had a terrible experience today where I was relentlessly harassed to purchase a Best Buy membership after saying no to 2 store employees multiple times. I counted and said no over 8 times. I actually was prevented from making the transaction of the laptop until I agreed to the membership, which I did not. I almost walked out without any purchase. The staff needs to be trained on how to accept the word “no.” It’s not an ambiguous phrase and absolutely turns customers away. Might as well go to target or order online to avoid this store at all costs.

I have been a Best Buy customer for many years, but after my experience yesterday, it may have been the last time I ever walk into this store. I went to Best Buy specifically to purchase a laptop and found one in the Open Box section that perfectly suited my needs. I asked a salesperson to show it to me, inspected the laptop, and decided to purchase it. When the salesperson scanned the barcode on the price tag that was physically attached to the laptop (photo attached), the system would not allow him to complete the transaction at the advertised price. He called the store manager for assistance. Instead of attempting to resolve what was clearly the store's pricing or system error, the manager was extremely rude, dismissive, and borderline obnoxious. He simply told me that they could not sell the laptop for the price shown on the attached Best Buy tag and that the price was actually $445. When I asked him to correct the problem and honor the advertised price, his response was essentially: "I can't. The price is $445, and if you're not OK with it, we can't help you." That is completely unacceptable customer service. I did not create the price tag. I did not attach it to the laptop. The laptop was displayed for sale by Best Buy with that price clearly attached to it. I relied on that advertised price when I decided to purchase the item. Refusing to sell it at the displayed price and demanding a substantially higher price at checkout creates exactly the type of customer experience commonly associated with bait-and-switch pricing, whether the discrepancy was intentional or simply the result of a Best Buy error. What made the situation even worse was the manager's attitude. A professional manager should have acknowledged the mistake, apologized, and made a reasonable effort to resolve it—not treat a longtime customer as though the store's mistake was the customer's problem. Best Buy lost a longtime customer over something that could have been handled professionally in a matter of minutes. After this experience, I would not shop at this location again, and I cannot recommend it to others. I strongly encourage Best Buy corporate management to review both the pricing practices at this store and the way this manager handles legitimate customer concerns.

I went in to purchase an open-box item clearly marked with a price tag of $394.99 (SKU: 6668501, Model: 82XQ012HUS), but at checkout, the register tried to ring it up for $581.99! When I brought this to the attention of the supervisor, they refused to honor the displayed price, brushing it off with a pathetic excuse about a "system error" and refusing to fix their mistake. Advertising one price on the shelf and forcing a significantly higher price at the register is deceptive and completely unacceptable. Blaming your internal system issues on the customer doesn't make it any less fraudulent.

I had a bit of a panic when I ran into an issue with my computer, and the Geek Squad team was incredibly helpful from the start. They took the time to help me figure everything out, and thankfully everything worked out really well! And then, because apparently I needed one more thing to go wrong that day, I ended up forgetting my keys inside. Saad was kind enough to bring them out to me, which was above and beyond! Everyone was so helpful and kind throughout the whole experience. I would absolutely recommend them to anyone who needs help!