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Frequently Asked Questions About Best Buy Holmdel

How do I check product availability at the Holmdel Best Buy?
How do I check my order status?
My local Holmdel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Holmdel stores’ holiday hours?

Recent Reviews

4.1
(1499 reviews)
Mark A
June 23, 2026
1 out of 5
Very poor customer service. I will absolutely make my purchase online next time for sure. It was a very unpleasant experience. Two employees in tech department, for some reason it took BOTH to help one other customer. Finally got another employee to help me from another area of the store after I yelled if anyone could assist me. The upsell at checkout was ridiculous. Fortunately I'm a knowledgeable buyer and declined everything, however, someone else might fall for their really poor sales tactics. Something about a Best Buy card, no thanks. Then, selling antivirus software for a Chromebook. Totally 100% unnecessary, as it's fully built-in AND automatically updated frequently. Another exact quote from sales clerk, "Chromebooks are susceptible to hacking." That's completely untrue. Can you hack anything technology related? Sure. Are they "susceptible?" Absolutely 100% not. Windows 11 based systems are far more "hack-able" and far easier to get viruses and malware on than a Chromebook. It was a scare tactic. They also tried to scare me by asking if I shopped online (who doesn't) that a Chromebook wasn't safe. I've personally used an Acer Chromebook for 3 years daily without issue. Enough said. With this kind of poor service, I wouldn't be surprised if Best Buy becomes the next Circuit City, RIP.
Response from Best Buy
June 24, 2026
Hi there! It is concerning to hear that you did not receive the service we aim to provide. We would be happy to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/CauVDt), Twitter/X (https://bby.me/PUVLkm), or Instagram (https://bby.me/Xv6pf2). Please include Google Review number 176539 when reaching out. Thank you.
Ashley W
June 17, 2026
1 out of 5
Went to this store to buy a pair of meta sunglasses for my husband for his birthday. The sales associate gave me a couple to look at it and I told him which one I wanted. He then goes and gives me a box. I didn’t double check the box because why would he give me the wrong ones? Well, he did, and so when my husband opened the box today for his actual birthday, they were the wrong ones- they weren't even sunglasses! .Best buy will not honor the exchange! The said its been more than 15 days….well yeah, I bought it 20 days ago because I am a good wife. The guy gave me the wrong ones! And this is why I will not be going back to best buy ever again.
Response from Best Buy
June 17, 2026
Hello, Thanks for sharing this with us. Meta glasses are a wonderful gift to give to your husband. We understand finding that the ones that were received, weren't the same pair that you had requested to purchase, isn't a welcome experience, especially being told they no longer could be exchanged. We'd be happy to look into this with you further. Please send a private message on one of our social media platforms, Facebook (https://bby.me/VRbvZ4), Twitter/X (https://bby.me/CoLbnd), or Instagram (https://bby.me/rnp1x1), and include a reference to your "Google review #173682" in your message.
Jamie H
June 15, 2026
5 out of 5
I visited the store today and I had something online purchased.I was having a difficult time finding it.I ex an associate named JAMIE SHE WAS ABSOLUTELY WONDERFUL, TOOK HER TIME. TO GO ON THE COMPUTER, SEE THE ITEM WAS IN STOCK AND ASK A FELLOW ASSOCIATES TO HELP HER LOOK FOR AN ITEM.THEN, I SAW I COULD REGISTER, AND SHE WAS GREAT SHOUT OUT TO JAMIE
Bill T
June 04, 2026
5 out of 5
The gentleman that helped me were great excellent experience

About Best Buy Holmdel

bestbuy.com