This Company and this store are the worst. They advertise their Geek Squad services but apparently they contract with a third party company.that really has no idea about customer service. I set up an appointment for a Tuesday for Geek Squad services. After waiting all day they cancelled 5:30 in the afternoon. I then rescheduled for Friday. Same thing happened again. So I had to take 2 days off of work for nothing and they were not even appologetic about it. I was so infuriated I went to the Best Buy store in Holmdel, NJ to complain in person to the store manager as after about an hour on hold it was apparent that you could not actually reach any store supervisors by phone. I met with the store manager and that his attitude was very uncaring. Basically said it was a third part service provider and not his problem. I was a very loyal customer of Best Buy for at least the last 15 years and made substantial purchases over the years. Apparently Best Buy does not care about that. Needless to say I will never shop there again . .
They have everything u need with a very helpful staff to guide u through your options
cindy p
September 05, 2024
Ii bought a android phone in May, the employee transfer the sim card from my phone to a new one. Really screwed up the sim card! No service for 2 days! Best buy and Verizon told me something wrong with the sim card! Took the android back to best buy, told them what happened, I still got a re-stocking charge! I dispute it, lost! Still have to pay for that?? WTH!!!!!!
Response from Best Buy
September 05, 2024
Hello, Cindy.
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64161960.
Best,
^AllisonS
A night and day experience compared with the other store I went to recently. Ruben greeted us at the front door and saved BB a lifetime customer. Some of the absolute best customer service I can remember in recent memory and really hope he gets some recognition and a raise for the work he’s doing.
Edit: shoutout Kevin and Giancarlo for being really excellent as well!!