Bro this virtual assistant ai crap when we call it’s so annoying. It makes me literally think twice about buying from here.
Response from Best Buy
June 12, 2026
Hi,
Thanks for your review. It's unfortunate that your experience calling us was not as expected. We would like to hear more about your concerns and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171805 in your message to us.
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Outside parking lot in entrance area was apocalyptic Filthy and once inside the store, without the presence of the old school stuff like DVD's and records and the music section and the movie section and the big video game section, it seems like the newer age, McDonald's everything is just bland and tired and Best Buy needs to step their game up. It looks so boring just to be there. Even a workers look exhausted and bored.
Great products, amazing service
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >