I asked someone for help and they told me it was too busy. Maybe I should smash the glass to get the item out myself?
Response from Best Buy
October 01, 2025
Good Morning, Dan.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#50352" for reference. You can find us here:
Twitter(X):
https://bby.me/l21dys
Facebook:
https://bby.me/70ndqi
Instagram:
https://bby.me/7eriqr
We need sometimes places to check in person. Best Buy is one of them
Sarah S
September 25, 2025
I want to give a huge thank you to Best Buy for their outstanding customer satisfaction and especially to Carlos, Executive Resolution Specialist. Not too many companies stand behind their customers the way Best Buy does. Carlos went above and beyond to listen, understand my situation, and provide a solution with patience and kindness. His professionalism and dedication truly reflect Best Buy’s commitment to their customers. Experiences like this are rare, and I’m so grateful for the care and support I received.
Highly recommend Best Buy—not only for their products, but also for the way they stand behind their customers!
9/25 about 11am I walked around for 20 minutes looking for someone to get me the camera and accessories I wanted to purchase. 2 people on the floor in the cellular division. Nobody else in site. And not exaggerating on the time either. Over $4500 purchase lost.
Response from Best Buy
September 23, 2025
Hello, Mike,
I can definitely understand wanting support when looking to purchase a new phone. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #46821 in your message. You can find us here:
Facebook (https://bby.me/sy2r1x), Twitter/X (https://bby.me/6zh9fg),
Instagram (https://bby.me/9awdzo).