The line was extremely long with only 1 cashier.
Response from Best Buy
October 04, 2025
Hello Lloyd,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/oc2vyq), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 51649.
Kindest Regards.
I asked someone for help and they told me it was too busy. Maybe I should smash the glass to get the item out myself?
Response from Best Buy
October 01, 2025
Good Morning, Dan.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#50352" for reference. You can find us here:
Twitter(X):
https://bby.me/l21dys
Facebook:
https://bby.me/70ndqi
Instagram:
https://bby.me/7eriqr
We need sometimes places to check in person. Best Buy is one of them
Sarah S
September 25, 2025
I want to give a huge thank you to Best Buy for their outstanding customer satisfaction and especially to Carlos, Executive Resolution Specialist. Not too many companies stand behind their customers the way Best Buy does. Carlos went above and beyond to listen, understand my situation, and provide a solution with patience and kindness. His professionalism and dedication truly reflect Best Buy’s commitment to their customers. Experiences like this are rare, and I’m so grateful for the care and support I received.
Highly recommend Best Buy—not only for their products, but also for the way they stand behind their customers!