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Frequently Asked Questions About Best Buy Jersey City

How do I check product availability at the Jersey City Best Buy?
How do I check my order status?
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Jersey City stores’ holiday hours?

Recent Reviews

4.2
(5125 reviews)
Tharun K
December 10, 2025
1 out of 5
Worst best buy in my opinion, there was only one woman at the counter and she was racist towards me! Never before have I experienced something as such. Never going to a BestBuy again
Response from Best Buy
December 11, 2025
Hi, Tharun, Thanks for taking the time to leave a review. This is certainly a concerning statement, and far from the experience we want our customers to have in store. Please send us a private message via social media so that we can take a closer look at this situation. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please be sure to mention the phrase “Google review #85479” when reaching out to us.
Gator
December 10, 2025
1 out of 5
Worst shopping experience of my life and that's saying a lot! Purchased an item online. BB never shipped it. Had to file a complaint with my credit card company and open a BBB complaint. Unbelievable! Never again!!
Jan C
December 08, 2025
5 out of 5
I had ups and downs with this store, and learned that the service you get largely depends on the staff member you encounter. My last time was great, thanks to a gentleman whose name I unfortunately forgot (and feel ashamed about it). He helped me resolve a minor glitch with my online order (for some reason, I was not the authorized person to pick it up despite the fact that I myself made the order), directing the more junior staff to not deny me. Also, 5 stars for their trade-in program. All went smooth.
Kaja G
December 07, 2025
5 out of 5
Really helpful and knowledgeable employees, thank you Miguel for your support!

About Best Buy Jersey City

bestbuy.com