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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4991 reviews)
丁宇凡
July 17, 2025
5 out of 5
凉快，服务好
Chaudhry C
July 09, 2025
2 out of 5
Made me return a laptop but needed Geek Squad to check it out…. not a problem, I totally understand. However issues lies when you have only 1 person working the Geek Squad desk. There were 3-4 people ahead of me, I waited for 15 mins and the line didn’t move, do better Best Buy!
Response from Best Buy
July 15, 2025
Hello, Chaudhry Choudhry,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #13485. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/lkciwx)
Twitter/X (https://bby.me/oymvbj)
Instagram (https://bby.me/yz4aki)
Google Review #13485
Thanks,
^Ezra
shivam m
July 09, 2025
4 out of 5
Average collection of items
Konstantin K
July 08, 2025
1 out of 5
Absolutely disgusting support. I mean ABSOLUTELY. I bought the dji stabilizer on July 4, 2025. I opened the box after 3 days (July 7). There were two pieces of accessories missing (phone holder and mini camera), which made the device completely useless for me. After that there were just HOURS of absolutely useless correspondence with their support. Just hours, time after time, you give them ALL the information and they chase you around in circles asking you back what you've already told them multiple times. I'm in Miami right now, I spoke to the manager of the local Best Buy and she explained to me that I have to go back to Jersey and show my item there, since their system doesn't allow you to see the purchase from the Jersey store. But I'm just a tourist, I'm not going back to Jersey anymore and I'll just have to stay with the product I was sold without a complete package. I ABSOLUTELY do not recommend ANYONE to use the services of this great, but absolutely stupid store. They sold me a product without a complete kit, after which their support spent many hours of my time completely useless. If you have any chance at all, buy anywhere but from them. I would have been fine with refusing to replace the product, but they spent hours wasting my time over and over again asking the same questions with absolutely zero results. I've written to them everywhere - the result is the same. JUST BUY IT SOMEWHERE ELSE.