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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5119 reviews)
Tejashree W
December 05, 2025
5 out of 5
Good
Missy
December 05, 2025
1 out of 5
I came to purchase meta glasses and no one came to assist me for 15mins. There were many blue shirts in the store and a total of 3 customers. After being assisted by a representative i advised him to call a manager to explain why no one was willing to help Supervisor Amado came over and afterni explained my concern he told me “ well you wasted my time to tell me that, i cant explain why nobody could assist you.” Bazaar this is who this company has supervising. Horrible shopping experience Amado needs to be demoted and learn how to speak to paying customers
Thomas H
December 03, 2025
1 out of 5
Unfair treatment—Manager refused to fix a mistake caused by their own staff.
I am extremely disappointed with the management at this Best Buy location. I went in to exchange an Oura ring as part of my Best Buy Total Membership. The unfortunate issue with Oura ring is you have to purchase them online for shipping due to sizing. I bought it during Black Friday to reflect the original price i bought my first ring, but because you buy it online you need to pre pay using your credit card instead of an exchange. When i came to pick up and exchange it was past Black Friday. To exchange they canceled my original order but now the ring jumped up in price. So they now wanted an extra $100.
Despite explaining the situation clearly, the manager who was in charge on Tuesday December 2 at 7 PM, refused to authorize the exchange. Instead of taking accountability for their team's error, they hid behind rigid policy and refused to help. It is unacceptable to punish a customer for a mistake made by store personnel. I’ve been a loyal Best Buy customer and a Best Buy Brand fan.
BTW i even offered to take my original purchase under the credit card I paid to deal with the situation another day with another manager and he refused that as well because the other employee cancelled the order.
Response from Best Buy
December 03, 2025
Hello, Thomas,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer support. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #80737" when reaching out on social.
Aaron L
December 02, 2025
5 out of 5
Love this place, staff is very professional, always make effort to help customer shopping with confidence. Considering this is the lower tax zone, which only charges 3.5% tax for in store purchase, I buy all the tech stuff from this local store and it's also easy to try other gadgets in hand. Plus there is a Popeye nearby, which is a bonus for treat yourself after wondering around the store!