Best Buy Jersey City

Made me return a laptop but needed Geek Squad to check it out…. not a problem, I totally understand. However issues lies when you have only 1 person working the Geek Squad desk. There were 3-4 people ahead of me, I waited for 15 mins and the line didn’t move, do better Best Buy!

Average collection of items

Absolutely disgusting support. I mean ABSOLUTELY. I bought the dji stabilizer on July 4, 2025. I opened the box after 3 days (July 7). There were two pieces of accessories missing (phone holder and mini camera), which made the device completely useless for me. After that there were just HOURS of absolutely useless correspondence with their support. Just hours, time after time, you give them ALL the information and they chase you around in circles asking you back what you've already told them multiple times. I'm in Miami right now, I spoke to the manager of the local Best Buy and she explained to me that I have to go back to Jersey and show my item there, since their system doesn't allow you to see the purchase from the Jersey store. But I'm just a tourist, I'm not going back to Jersey anymore and I'll just have to stay with the product I was sold without a complete package. I ABSOLUTELY do not recommend ANYONE to use the services of this great, but absolutely stupid store. They sold me a product without a complete kit, after which their support spent many hours of my time completely useless. If you have any chance at all, buy anywhere but from them. I would have been fine with refusing to replace the product, but they spent hours wasting my time over and over again asking the same questions with absolutely zero results. I've written to them everywhere - the result is the same. JUST BUY IT SOMEWHERE ELSE.

Service Agents knowledge of what they sell was very good