Best Buy Jersey City

I recently purchased a TV that arrived damaged out of the box, it happens. So I drove it to this Best Buy from Brooklyn because they had the same one in stock that I wanted to exchange it for and after customer service on the phone said I would be able to exchange it. The employee told they could not take it back, even though it was well within the return date. He said because I had purchased it at a different Best Buy that maybe that store would make “an exception” for me. When I pushed back and said Best Buy policy states I can return to ANY store and that I was well within my return date, he insisted it was at the store’s discretion. Don’t come here unless you want to be gaslighted and have your intelligence insulted. Corporate policy is not there to abide by if you feel like it. It says what it says. The next store exchanged it for me no questions asked.

Worst best buy in my opinion, there was only one woman at the counter and she was racist towards me! Never before have I experienced something as such. Never going to a BestBuy again

I had ups and downs with this store, and learned that the service you get largely depends on the staff member you encounter. My last time was great, thanks to a gentleman whose name I unfortunately forgot (and feel ashamed about it). He helped me resolve a minor glitch with my online order (for some reason, I was not the authorized person to pick it up despite the fact that I myself made the order), directing the more junior staff to not deny me. Also, 5 stars for their trade-in program. All went smooth.

Really helpful and knowledgeable employees, thank you Miguel for your support!