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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4856 reviews)
Ricky s
February 15, 2025
1 out of 5
Asian girl by return desk holding very false information about returning and exchanging products
Very disappointed
I am giving lot business to bestbuy
Every year
No fair with customers who pay yearly membership fee
Response from Best Buy
February 15, 2025
Good Afternoon, Ricky.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64816348" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Kyle L
February 13, 2025
1 out of 5
I’d rather go take the drive to Cambridge Mass for Microcenter any-day. Much better customer service and have tons of deals and items stocked.
Response from Best Buy
February 13, 2025
Hello, Kyle Ludwig,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64809999. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64809999
Thanks,
^Ezra
Karpaga V
February 08, 2025
1 out of 5
We visited Bestbuy geek squad for the Apple phone issues and though phone is still in warranty of less than a year still they’re not ready to diagnose the phone issue and simply asking us to reach to Apple Store. Pls do not waste your time for any Apple product problems here really frustrating experience
Response from Best Buy
February 09, 2025
Hello and thanks for reaching out on Google, Karpaga.
We understand the frustration when unable to get service in-store. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64793381.
Kindly,
^Graham
Daniel S
January 31, 2025
5 out of 5
The Geek Squad at Jersey City gets a 12/10! I had several issues with my PC for months and brought it in to this location to get it repaired. HUGE SHOUT OUT to Andrea, Steve, Avery, and Gerardo!!
They were extremely helpful and extremely patient with my machine and had no issues diagnosing the issues and continuously keeping me in the loop with updates regarding my device.