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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5129 reviews)
Ahmed E
December 24, 2025
1 out of 5
I have recently went here and I am dissatisfied the customer services was horrible there was a worker named Laura that was getting aggravated, this happened on multiple occasions I will not be coming back.
Response from Best Buy
December 24, 2025
Thank you for sharing your feedback with us, Ahmed. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/0kifpt), X/Twitter (https://bby.me/q8xzso) or Facebook (https://www. https://bby.me/xxk4l0) with the full details of your experience. Also add Google Review 94441. We look forward to hearing from you.
UltraDragon
December 19, 2025
5 out of 5
Though there were long lines the cashiers that were working kept it moving relatively quick
Imani C
December 19, 2025
1 out of 5
I visited this Best Buy last night to pick up an online order totaling over $400. When I first approached the pick up counter, the employee assisting me was pleasant. However, after I declined the additional $80 protection plan his demeanor immediately changed and became dismissive.
I asked if bags were available since the item was large and he initially said yes. After I declined the coverage he abruptly said “okay have a good day” as if I was an inconvenience. When I asked again for a bag, he handed one to me and immediately yelled “next customer” leaving me to struggle at the counter.
The bag ripped while I was trying to put the item in, and even other customers at the counter noticed and tried to help. I asked the employee for another bag which he gave with visible attitude. I then politely asked if he could help by holding the bag open so I could place the item inside especially since it was an expensive purchase. He barely assisted and looked at me as if I was dumb for asking for help bagging the item I just purchased.
The entire interaction felt dismissive and unprofessional. I did not feel like a valued customer at all. I picked up my order shortly before 7 PM. I didn’t get the employee’s name, but he was tall, male, darker skinned, and appeared to have braids pulled back.
I understand everyone can have a bad day, but this experience clearly needs coaching around customer service especially when a customer simply declines an upsell. This experience makes me hesitant to shop at this location again and I would rather purchase similar items from another retailer like Target or Amazon going forward.
Response from Best Buy
December 19, 2025
Hello Imani,
Thank you for your review. We understand the importance of friendly service, and it's our goal to provide that in every interaction.
To formally capture your feedback, please reach out to us via Facebook at https://bby.me/utz3rm, Instagram at https://bby.me/4p21ds, or Twitter/X at https://bby.me/9uc7pj. Be sure to include your Google review 91157.
Monique S
December 17, 2025
1 out of 5
Ordered for delivery last night. Its currently midnight the following day. I want to go to bed. Im exhausted but cant sleep because they use a platform called Roadie for their deliveries and the driver picked up my order 12 hours ago and it shows he is actively everywhere in NY and NJ with my order. I cant reach anyone so I dont know if he intends on delivering this at lile 2AM or if I can go to sleep. Im incredibly upset