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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4837 reviews)
Wake U
January 14, 2025
1 out of 5
I have never dealt with a more incompetent group of people in my entire life!!! I brought the Samsung laptop back to them after it stopped working after 3 months only to be told it has to be shipped back to the manufacturer - that was at the beginning of December - then I get an email saying it was returned to the store and signed for by someone named Juan - they tell me they can't find it but they think it's still in transit 😡😡😡
I won't buy a triple A battery from this place ever again !!!
Response from Best Buy
January 15, 2025
Hello,
Thank you for the review. As someone who uses a computer everyday, I can understand your frustration with your experience, when sending the laptop out to service.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review 64679391,in your message, it'd be appreciated.
Regards,
^Kristy
malai M
January 13, 2025
1 out of 5
Nothing in Gaming section..
Returned PS 5, have to wait 10 Days to get money Back into Acct.. that's crazy, considering all it Took was a Swipe to delete funds FROM my account ..
🤨 😒😒😒
it's cool though..
Won't be seeing much of Me anymore
Response from Best Buy
January 13, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64673695" and share your full name, email, and phone number.
Thanks,
^Jacob
Lorenzo F
January 11, 2025
5 out of 5
Thank you Allen!
Roberta T
January 10, 2025
5 out of 5
We were traveling to see the sights of New York. My daughter in law had her camera but did not realize the memory card was not in it. We stopped and were assisted by a dedicated associate. He researched it for her, but due to the age of her camera, she could not get a new memory card.