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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5104 reviews)
Jatin S
November 23, 2025
1 out of 5
Very poor customer service today. I waited nearly 20 minutes just to get the attention of one staff member, only to be bounced around from one desk to another with no clear direction. At the laptop register, I waited an additional 10–15 minutes, and the only response I received was that nothing could be done about a display product that wasn’t working. No one even made the effort to get up and check the issue with the Remarkable Pro on display.
I ultimately left the store without being able to try the product at all.
With the peak holiday season approaching, it’s critical to increase staffing and improve training. Customers are spending their hard-earned money on high-value electronics, and they deserve attentive service and confidence in what they’re purchasing.
Prem
November 14, 2025
5 out of 5
I recently got there to get laptops and other interesting stuffs on Black Friday deal. Customer Service was nice and there are lot of options and visibility on the products.
Pablo H
November 14, 2025
3 out of 5
Pocos productos , buena atención
JOE N
November 12, 2025
5 out of 5
My laptop met its retirement goals so I went to Best Buy Jersey City and came looking for a new one. The store was bright, spacious and well stocked. Best of all was the customer service provided by Shelley! She was professional, knowledgeable and patient and very helpful in guiding me towards the right laptop for work purposes. I finally settled on an HP as per her professional recommendation. Also got the GS protection along with some other accessories. If you ever find yourself in Best Buy Jersey City don't hesitate to look for Shelley and she will be happy to assist you.