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Best Buy Jersey City
Services Offered
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Frequently Asked Questions About Best Buy Jersey City
How do I check product availability at the Jersey City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jersey City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jersey City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jersey City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5186 reviews)
Roumany D
April 28, 2026
4 out of 5
I buy a lot of things from there. all is good.
Robin R
April 25, 2026
5 out of 5
Christian was very helpful
Aaron S
April 24, 2026
1 out of 5
Best Buy , jersey city do better .
Luis the manager has zero understanding of working in customer service .
I recently purchased 2 65” tv from rockaway nj that was broken . Boxes was a little beat up but no big deal . When I finally got to installing the TVs I noticed the screen cracked in on and the other frame is bent .
So I had already throw out the boxes
So I went to Best Buy jersey city and purchased 2 new tv that was fine and I installed it .
Took the 2 broken tv and put it in the boxes and went to jersey city to return .
Spoke to 3 different sales person and each was processing the return . Then Luis the manager came and said he cannot return the tv 45 minutes later of wasting my time .
All receipts was provide and tv are less then 2 weeks old . Luis said if it’s is less than 2 weeks old it’s fine to return than switched up his words immediately.
I told Luis I need customer service to get the issue resolved as any manager should do and he shut me down without and resolution.
Response from Best Buy
April 24, 2026
Hello, Aaron,
We appreciate you taking the time to share your feedback. Being denied a return is never great news, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/G1oSVb), Twitter/X (https://bby.me/KeAF8j), or Instagram (https://bby.me/eO0rZL). Please reference Google Review, #145487.
Sachith S
April 21, 2026
5 out of 5
Nice place