Best Buy Manahawkin

The poor people in Stafford they're working with a skeleton crew with the Best Buy down there, you go in, you can't get no one to help you cause you can't find anybody you could probably walk in there and take everything out of there and nobody would even stop you anyways. I hope Stafford Best Buy gets a little more people working to help the people going in, I get it, you're down there with the pionee. but you still got to have people working in your stores.

Visited the manahawkin location to look at tvs. We were specifically in the market for a Sylvox tv which is advertised on the Best Buy website. The store was dead with maybe 3 other customers. Barely any staff. I had to search for a staff member. After 15 minutes of finding an employee he knew nothing about the sylvox tvs. We were there willing to buy a $2400 tv and no one could help us. Absolutely no effort made by any staff members. I will never visit this location again. I’m not sure how they’re still in business. I will venture back to the Mt Laurel store. Zero stars to Manahawkin.

Great

Best Buy’s Extended Warranty Forced Me to the Manufacturer After I Paid Them — Don’t Make the Same Mistake I bought a 75” TV at Best Buy. One month after the manufacturer’s 1-year warranty expired, the screen went completely black. Best Buy’s response was simple: they couldn’t help because I hadn’t purchased their extended warranty. So I replaced it with an 86” TCL and this time paid extra for Best Buy’s 2-year extended warranty, fully expecting real protection and convenience from the company that sold me the TV. About a year later a black spot appeared in the corner of the screen. I contacted Best Buy service through the app, assuming the warranty I had paid them for would handle the repair or replacement. Their answer? Go to the manufacturer directly. It was still within the first year. I paid Best Buy for a warranty, yet the moment something went wrong they simply redirected me to the manufacturer. What exactly did I buy? If their extended plan still requires me to deal with the manufacturer myself during the entire first year — the period when defects are most likely to show up — then the “protection” I paid for delivered zero extra help or convenience when I actually needed it. Two expensive TVs. Two failures. Zero meaningful support from Best Buy after I spent money on their plan. If this is how Best Buy handles customers who actually purchase their extended warranties, don’t waste your money on them. And if you expect a retailer to stand behind both the products and the protection plans they sell, seriously consider shopping somewhere else. Best Buy Customer Service: This needs better disclosure at the time of sale and better handling of claims. Customers who pay for your protection plans deserve actual support from you — not a redirect.