Best Buy Manahawkin

Friendly staff, very clean inside

The staff- The young lady who helped me pick out what I needed, was able to answer my questions, ring me up all so quickly! Made my shopping experience smooth and with ease.

Evan and Erik gave great service. Bought the HP Omnibook. Glitch with Microsoft Office that I am hoping they will fix.

I previously submitted a review regarding this matter. Best Buy responded by providing links to contact them; however, none of these were functional. Given that additional developments have occurred since then, I am reposting updated information. Summary of events: In November 2024, I purchased a Hisense 65U8N television along with Geek Squad protection. On January 11, 2026, the television ceased functioning. I contacted Best Buy the following day, and a technician visited on January 15, diagnosing a faulty motherboard but was unable to locate a replacement. While the warranty covers repair or replacement with a comparable product, I was offered store credit instead and my warranty was not transferrable. The refund amount did not cover the cost of an equivalent television, and had the original item been repaired; the warranty would have remained active. Attempts to escalate the issue to supervisory staff were unsuccessful. When I visited the store in person, I encountered a manager whose demeanor was dismissive; I was asked to leave when other customers became aware of our conversation and was threatened with police involvement if I remained. After consulting the manufacturer, I learned the part was available but backordered. I reached out again to Geek Squad. After several communications, they agreed to repair the television; however, a second technician visit was required to confirm the issue, necessitating further time off work for me. Although I received confirmation for the appointment on January 23, no technician arrived. My subsequent calls yielded inconsistent information from different departments. Ultimately, Grace from Geek Squad informed me that no one was coming and that only after the backordered part became available would a repair technician come out, which contradicted the reasoning behind scheduling the second visit. She advised me to call again on February 15 for rescheduling, as the part was still unavailable. As of now, the matter is unresolved, but I have been assigned case ID: 370106843v. I am providing this case number so that, if Best Buy reviews my post, they may contact me directly via the phone number or email on file, rather than through nonfunctional links.