Best Buy Manahawkin

The people working there were very attentive to my needs.

I'm extremely frustrated with how this location handled the Pokémon 30th Anniversary release. The store had a sign posted inside Monday September 14th and Tuesday September 15th along with an A frame sign out front of the store on the morning of Wednesday September 16th saying that the Pokémon 30th Anniversary products would be available on Friday, September 18th, even though the actual street date was September 16th. Because of that, customers were told to come back September 18th if they wanted a chance at getting the products. Today, September 18th there was a huge line of people outside the store, with some people waiting for over three hours because they were expecting the product to be available based on the information this Best Buy had given us. Apparently, the sign was taken down later on Wednesday September 16th and the products were released anyway. There was no clear communication to customers that the release date had changed. The most frustrating part is that nobody came outside to tell us there was no product until about 10 minutes before the store opened. So people stood outside for hours only to be told at the last minute that there was nothing to sell. I understand that popular Pokémon products sell out. That's not really what I'm upset about. What is upsetting is the way this was handled. Best Buy gave customers a specific date, changed the release without properly communicating it, and then allowed a large group of customers to stand outside for hours without telling them there wasn't any product. That's a pretty terrible way to treat your customers, especially for something that this Best Buy itself advertised. I hope Best Buy actually looks into what happened at this location. Customers shouldn't have to waste two, three or more hours of their time because the store can't properly communicate its own release information.

Terrible Manager named Rich. Pokemon 30th release. He puts this sign out on Tuesday that the store will be selling 30th on Friday. Friday comes, I wait for 6 hours, got 40 people in line, 9:55am get told it’s just first partner boxes they sold 30th on release day Wednesday cooperate told them they had to. So why the sign at all? Where’s the sign telling us it’s sold out? Why are employees going in at 7am but not coming out until 2 hours and 55 minutes later to finally say something? Had people waiting for hours. Why didn’t the manager do the right thing and sell 50% on Wednesday 50% on Friday then? Where’s the sign saying hey we sold out of 30th? Manager named Rich is incompetent clearly. This is not manager material.

The poor people in Stafford they're working with a skeleton crew with the Best Buy down there, you go in, you can't get no one to help you cause you can't find anybody you could probably walk in there and take everything out of there and nobody would even stop you anyways. I hope Stafford Best Buy gets a little more people working to help the people going in, I get it, you're down there with the pionee. but you still got to have people working in your stores.