Best Buy Manalapan

Helpful

Very helpful

Went to the Manalapan location to pick up an open box pixel fold 11. When we got there, they brought it out, it was dead. Found it odd they didn't offer to charge it but took it. The unit stated it had been there since September. Asked if they can see when it was first purchased as pixel care allows 30-60 days to add was told they cannot. When we got home the unit was locked to the previous owner. I called and was promised the geek squad can fix it. I know that's impossible, you need to send to google with proof of purchase but i humored the on call tech support and went to woodbridge because it was closer and it was 7:30 pm. Woodbridge could not help so i asked the associate to grab a manager and ask if they can call manalapan to see what they can do as id be arriving close to closing and it was 45 minutes from woodbridge at that time. he looked at me from afar. refused to come over and just told the associate they cannot call other stores. I then sped to manalapan and got there. the supervisor offered no help, she simply said i can only return it. When i asked can she down anything on a new phone, she stated she cannot price match. I repeated a few times i am not asking for that, but if there is anything she can do as that phone sat on a shelf for over a month and was not checked right. she stated she was new so that was before her and not her fault. i understand new but i cannot call the store, i cannot email anyone. who am i to speak to. she said she will see what she can do. While we waited about 5-10 minutes she looked up another store with an open box. i go, thats not helping me, by the time i arrive it will be after 9pm. she says she can call the store to check phone condition. something woodbridge told me they cannot do. she called 3 times and no answer. as i leave i ask for am email or phone number i can contact about this situation. they gave me 1800bestbuy and claimed they can do no more. i can fully understand why people are moving to micro center and newegg. this was the worst experience i have ever had in retail. Cant call the store, home office cannot, they cannot contact each other allegedly. the female in manalapan flatly said no with no solutions and no empathy. she pawned it off on others before her. and even they told me their own tech support is horrible and after 5pm is international, im doomed if i call after 5pm. what has this place become. My husbands phone could not take calls which is why we were rushing around, and all we got was go try to get to another store before they close or go another day. if you cannot price match, i cant believe you cant provide an email. truly the worst experience

Knowledgeable employees, great selection and price for appliances. Flawless delivery.