I guess it an end of era for me shopping at my favorite company. I have spent 20k plus over the years here. Went to return an unopened motherboard. They refused the return because it was a few days over the return policy. They said I can purchase a membership to be able to return something over the 15 days. Listen to that for a minute. They want you to buy a Membership. When every other company Amazon, Target, Walmart, etc. Gives 30 days. Why shop here. I know they changed this a while back. I guess that's why my purchases have dwindled down to nothing here. So the manager (Amanda) here at the Manalapan NJ location came over. Gave the rundown. Then shooed me away. I told her I have a store pickup. Instead of helping me with that there. I had to wait on another line. To me it didn't look like customer service. I have a seen best buy shut down because of bad customer service. As the town pretty much boycotted it. I will not be shopping at best buy anymore. Other retailers will get my money.
Response from Best Buy
September 26, 2026
Hello!
Thank you for sharing your feedback with us. Providing helpful and attentive service is important to us, and we recognize that your recent experience returning a motherboard fell short of expectations. Please send us a direct message through one of our social media channels, so we can assist you further. Be sure to mention Google review #226888.
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igxkillzzzx
September 19, 2026
Worst best buy in the area. Highly recommend thinking twice before making a purchase. Unfriendly customer service and will not help you resolve any issues. 0 STARS
Nice people the service super good 👍🏼
It was great getting what I need it and they helped me a lot. And they were very very helpful