These people are beyond low. We purchased an open box refrigerator with one small dent and when it was delivered it had 3-4 more large dents on the front. We spent hours on the phone with bestbuy support and they eventually said they would send the original refrigerator back and replace the doors. When we called back to confirm this they said they wouldn’t honor that and the representative should not have said that. We have no resolution for this order and it’s been weeks trying to purchase a refrigerator. They have completely wasted many hours of our time and money and won’t do anything to resolve the issue.
While the staff is polite, courteous and knowledgeable, having placed an order for Selphy printer refills, I received conflicting delivery dates, constant excuses for the delay of the product being delivered to the store. As I used a store credit, I have to return to this store to pick up my merchandise whenever it comes in but after this, I’m going to use Amazon for further purchases!
Response from Best Buy
June 30, 2026
Hello ,
We can see why you’d be upset Virgina, if you are getting conflicting dates regarding your delivery. We would like to see if we can get this sorted out for you. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #180357 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/QoX0YP)
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Just went for an online pick up. Staff was clue less and rude. They wonder why people just have it delivered to their house and don't buy in the stores any more.
Response from Best Buy
May 30, 2026
Hello Leo,
Thank you for your review. Our goal to provide a positive customer interaction with every visit. We appreciate your feedback as it helps us continue to reach those efforts.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/r9qC9l, Instagram: https://bby.me/7sT7tc, or Twitter/X: https://bby.me/KJ5pci and reference Google review 158865 in the details you provide.
How is this place still in business 😭
Response from Best Buy
May 28, 2026
Hello, Michael,
Having a concern with your experience at our Manalapan, NJ Best Buy location can be difficult. We would be glad to investigate your concern if you would like to reach out to us on any of our social media profiles below with Review 158036.
Facebook (https://bby.me/lJP0jc)
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Instagram (https://bby.me/Z2ukf6)