Best Buy Manalapan

Jiovanni was an outstanding sales associate. I am probably spelling his name incorrectly. Sorry. Young gentleman who went above and beyond to answer all of my questions and lead me to the most affordable laptop for my desired needs. He truly is an asset to the Best Buy team and most likely deserves a raise because I don't believe they work off of commission. He must have spent a total of 2 hours with me, and I wound up getting the HP x omnibox flip 2 in 1, 16-in laptop for a very competitive price. He also educated me on the my best plus rewards program in which I hesitated but in the end wound up purchasing. I couldn't resist since it gave me the peace of mind that I can return my laptop on any terms within 2 months or get a price adjustment if it was to lower during a holiday season. The fact that I also got the $50 back for the membership in reward points also solidified me purchasing the My Best Plus rewards. jiovanni made sure to educate me on all these perks. So far I'm very happy with my laptop. I did have a few glitches with my credit card initiation and my free 3 months of YouTube because unfortunately a duplicate profile was created for me and I had to do a lot of troubleshooting on the phone with customer service to try to gain access to the new profile account that showed my laptop purchase, my geek squad protection, and my reward points. . Other than that little bit of inconvenience, I am very very grateful and very happy with the service that Jiovanni gave me. He is truly a stellar employee!!!

I ordered a TV installation 11/2024. The best buy installers dropped the TV while mounting it. It damaged the wood floors, marble fireplace, and the mantle. The best buy manager Muhammed ID 1080443 and the installer Maxwell ID 1595107 both said best buy would pay for the repairs. This was not the case. The situation was referred to best buy headquarters with Jacklyn ID A1280937. She was of no help only telling me now there is a claim with Sedgewick, which is an insurance company with an absolutely awful reputation. I can concur with those bad reviews and the process to fix the damage took nearly half of a year. And hours upon hours on the phone and emailing with sedgewick representatives Jennifer Mathias and Jeremiah Dally. And because my house wasn't brand new, they depreciated the repair costs, forcing me to pay the difference...because the damage created is apparently my fault. The entire process was an absolute joke. Think twice before having best buy enter your property.

VERY GOOD SERVICE !

Horrible service starting from your answering machine all the way down to the help in the store