Best Buy Manalapan

** Total tech member since 2020, probably ending my membership when asked to renew ** First - Everyone was polite, and courteous. That is simply why I can't rate it a one star. Knoweldgable, and understanding? No. Total tech has been a game changer. I have frequently exchanged controllers (one of the reasons I used to love this membership), and various other items through the years. Today I was looking to exchange a keyboard case I purchased last year for my ipad. I brought in the receipt I printed from my best buy account, and went to the section to get a new item, and hoping it would just be an exchange. The case is a keyboard case that is used in an office setting, and the buttons, and plastic around the edges was coming apart. Never misused, or dropped. I went to the counter, and the original rep was fumbling with the computer system, then informed me I would have to pay a difference because the computer wasn't letting him exchange it, but he had to refund, then resell the new one. I said, is it because there is a price difference? Did I buy it on sale? He was confused and asked another rep to come over. They looked over the receipt, and couldn't give me a clear answer as to why I would have to pay something. Then I waited for I then asked, is this because it's a different product category? He said Yes! I laughed and said, are you just saying that, or do you genuinely know, and can you tell me what category that is, and how it's different then a keyboard case? I categorize them both as accessories. Polite, but clueless. That's how I would rate my interaction. Competency is important when dealing with things such as memberships you sell. It is important for the staff to be able to clearly articulate the program, its benefits, and costs. I should not have to wrestle with multiple employees to understand the simple question I was asking......WHY ARE YOU CHARGING ME THIS, AND HOW IS IT DIFFERENT FROM MY PAST EXCHANGE? If you can't answer that, then why have the program? Please retrain your staff on this. It was an embarassing, unnneccessary mess and I don't think I'm wrong for asking this question, and I felt like I had to justify my question more than I should have had to.

Just wanted to say that Iris and Ryan were extremely helpful! Super great knowledge and helped me a lot!

I did a review of the Geek Squad before, but the customer service is great here! Just don't come here if your phone is T-Mobile. They only have one unlocked phone that is 900. Given it is less than a new phone these days, but he was upselling the phone with a worse battery and pocket slim and great processor. My wife has a purse, slim doesn't matter, and she could care less for the speed, as long as it works and is cheap. They have to unlock the cheaper phones if they want to increase phone sales. I bought a logitech headphones on clearance with a gift card. I was tired of breaking my pretty rgb corsairs. I almost left not buying anything because the upsale on the phone made me want to run out the store. Luckily the guy on the way out asked if we needed help and I remembered.

Ample free parking handicap accessible spots. Nice greeting at entrance and very helpful staff. Well organized with weekly sales items. Tech folks professional, knowledgeable, and helpful.