Best Buy Manalapan

Total incompetence (other than the Geek Squad). Bought a washer/dryer combo from a salesperson who not only had no clue about the appliances but also royally screwed up my purchase. To make matters even worse, a store manager "helped" him with the order and totally missed the incompetence and doubled down on the incorrect information leading to a prolonged purchase as neither could complete the order. I had to come back twice and at least the 2nd time, the Geek Squad manager was able to complete the order. And the installation was a nightmare because of the salesperson and store manager's misinformation. PS - I don't do any of the social media you listed below so that contact info does me absolutely no good.

Went in to pickup my order from Samsung and to leave my laptop for repairs

Tyler was great and helpful.

I guess it an end of era for me shopping at my favorite company. I have spent 20k plus over the years here. Went to return an unopened motherboard. They refused the return because it was a few days over the return policy. They said I can purchase a membership to be able to return something over the 15 days. Listen to that for a minute. They want you to buy a Membership. When every other company Amazon, Target, Walmart, etc. Gives 30 days. Why shop here. I know they changed this a while back. I guess that's why my purchases have dwindled down to nothing here. So the manager (Amanda) here at the Manalapan NJ location came over. Gave the rundown. Then shooed me away. I told her I have a store pickup. Instead of helping me with that there. I had to wait on another line. To me it didn't look like customer service. I have a seen best buy shut down because of bad customer service. As the town pretty much boycotted it. I will not be shopping at best buy anymore. Other retailers will get my money.