I did a review of the Geek Squad before, but the customer service is great here! Just don't come here if your phone is T-Mobile. They only have one unlocked phone that is 900. Given it is less than a new phone these days, but he was upselling the phone with a worse battery and pocket slim and great processor. My wife has a purse, slim doesn't matter, and she could care less for the speed, as long as it works and is cheap. They have to unlock the cheaper phones if they want to increase phone sales. I bought a logitech headphones on clearance with a gift card. I was tired of breaking my pretty rgb corsairs. I almost left not buying anything because the upsale on the phone made me want to run out the store. Luckily the guy on the way out asked if we needed help and I remembered.
Ample free parking handicap accessible spots. Nice greeting at entrance and very helpful staff. Well organized with weekly sales items. Tech folks professional, knowledgeable, and helpful.
Best Buy has really gone down hill. They have wasted hours of our time, lied to us, mislead us. Absolutely insane
Hello Best Buy Customer Support,
I am reaching out because I have been trying for weeks to get help with a camera lens repair issue and have contacted everyone I can find, but I still do not have a resolution.
My son purchased a Canon lens and worked very hard to save money for this equipment because he uses it for his sports photography business. We submitted the lens through Best Buy’s Total Protection Plan expecting the focusing issue to be repaired. Unfortunately, the lens was returned only cleaned, and the original problem remains. The lens continues to have difficulty focusing, and the image quality has degraded over time. I am extremely disappointed that after following the proper process and waiting for the repair, we are still without a working solution. I have tried contacting multiple departments and representatives, but I have not been able to get this resolved.
Response from Best Buy
July 26, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation with your camera lens, and that you've been having a hard time getting assistance with it. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/O8WhcG), Twitter/X (https://bby.me/cMyW6x), or Instagram (https://bby.me/6lHuDf) and mention your "Google review #193744," we'll be happy to look into this with you and see how we can help.