Best Buy Manalapan

Best Buy has really gone down hill. They have wasted hours of our time, lied to us, mislead us. Absolutely insane

Hello Best Buy Customer Support, I am reaching out because I have been trying for weeks to get help with a camera lens repair issue and have contacted everyone I can find, but I still do not have a resolution. My son purchased a Canon lens and worked very hard to save money for this equipment because he uses it for his sports photography business. We submitted the lens through Best Buy’s Total Protection Plan expecting the focusing issue to be repaired. Unfortunately, the lens was returned only cleaned, and the original problem remains. The lens continues to have difficulty focusing, and the image quality has degraded over time. I am extremely disappointed that after following the proper process and waiting for the repair, we are still without a working solution. I have tried contacting multiple departments and representatives, but I have not been able to get this resolved.

I went there with my sisters to pick up a computer I was using my credit for and making payments 5 coworkers who were obviously, kids highschoolers or college students We’re being upmost very rude because of an incident me and my sister were in the car and her other sister were in the car listening to music and I we were all Vibin, but I still wanted to pick up my computer because it was telling me that you know, it’s closing soon. I went in there and these obviously my sister said something and other coworkers went into our conversation and started utmost being very rude to me because I am the customer they acute when I asked about my product that I needed to pick up they were accusing me of trying to steal and all this other stuff and I stated that I had a county ID they wouldn’t accept my county ID and refusing that they needed a state or license ID and I had my Social Security and everything I showed him the app on my phone of who I’m using my credit for and when I’m paying to be able to get this PC he refused that I was lying and I was making it up. I’m talking about 3 to 4 coworkers all saying it at the same time this was upmost abuse discrimination because I have lived in. Bad places where they were mostly poor I was discriminated against because I was an emo And when I asked for the manager, he insisted the same thing almost laughing at my face while the other coworkers were saying I’m trying to steal this computer and you know there’s other customers listening they’re all watching, and this manager is acting so childish. I don’t know how you could put a manager in place like that childish I might my business I live a private life. I’m just doing what I need to do to survive. It’s a computer that I need for college and such and I don’t need to tell anybody about what I’m doing and then he told me that there was nothing he can do so on the app, I changed the pick up person to be my sister and when that happened, I said, refresh your screen. He refreshed his screen and then it came up my sister‘s name he acts OK he clicked on. It asked for the ID. It was successful. Then you have it. He was forced to give me my product. The look at his face was very mad very childish discrimination because I look a certain way I think this place is upmost racist and anybody who’s black Puerto Rican or Mexican should not come here due to discrimination when they finally gave me my products I was there. Also insulted while leaving I didn’t say no words and I left I felt like like they were going to do something to me then I went to my car then they followed me to my car, giving me middle finger, sticking out their tongues at me and they have their Best Buy work outfit. If this is how workers are treating customers this is ridiculous. I don’t know what type of Gen Z workers you were hiring, but I feel like I should call corporate and I should sue Any comments from the manager of this Best Buy I will not listen to when I refuse you from commenting on my post. I’m talking to corporate and you will be removed and I will be taking screenshots of what I said and what I’m saying to you.

Was doing some birthday shopping for family, was looking at some canon cameras wasn’t really sure what I was looking at Dan Was really resourceful and informed me on what each camera was meant for. Was able to make a decision thanks to Dan. Nice guy can tell he actually wants to help out instead of just telling you what you want to hear, thanks Dan!