Doris is an incompetent manager who does not know a single thing about the items her store sells. She sells defective electronics and does not take responsibility, instead blames it on the customer even when the item is being sold in “excellent” condition and should have been properly inspected before being sold in this store.
Other employees at the store are much more helpful and at least attempt to help you resolve the issue. I would not recommend purchasing electronics from this store since there is no actual guarantee that these items are actually in working condition.
Response from Best Buy Outlet - Marlton
January 10, 2026
Hello, S,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when wanting to get the best deals on our open-box items. Nevertheless, we appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #103173" when reaching out on social.
Liz M is courteous and helpful.
Dan was super helpful. I'd give him 5 stars alone!