As soon as I came to the store staff was very attentive sales advisor Jonathan Lasalle very professional and knew what he was talking about made me feel comfortable with my purchase ⭐️⭐️⭐️⭐️⭐️
Great place to get an open box tv they demo it before you buy it the salesperson was very friendly
BUYER BEWARE: We purchased an electric dryer only to drive all the way to the shore to find it was electric. We found that YOU CANNOT CALL THE STORE, you're routed to a call center who told us today was our last day to return so we dropped what we were doing and drove it back to Marlton.
When we arrived we were told by the manager we were 2 days outside of the return period but if we bought Best Buy+ for $40 we could exchange the product, even when we told him customer service told us today was the last day and we dropped what we were doing to return it.
When we got the electric dryer home, there was lint all inside the lint area and the drum was broken! We were told it was in "Excellent" condition, new and only in the store because of scratches on the exterior which is why they can't sell it in a normal Best Buy.
I really tried through chat and phone for them to make this right but they told me I had to go back to Marlton for compensation and to get a new product and they would not connect me to the store directly.
We spent $650 on this dryer, went through all of this. I just found it on sale $799 new, delivered, installed and they will haul away your old dryer.
MORAL OF THE REVIEW: SPEND A FEW EXTRA DOLLARS AND BUY IT NEW!!!
Response from Best Buy Outlet - Marlton
April 16, 2025
Hi, Jill,
Thank you for taking the time to share this review with us, although we hate to hear about this experience you are facing with a recently purchased dryer. We would be happy to see if we can help in any way.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65046004. We look forward to hearing from you!
Regards,
^Katie
Greats deals, but you have to careful. Make sure you inspect items before buying, the staff are great about discounting prices for incomplete and damaged items. I bought a thermador dishwasher at almost 75% off retail because it was open box and missing replaceable parts (power cord). They will deliver and install, but you'll save money if you take it yourself.