Bought a MacBook Pro today and Davorin was my sales associate that guided me through picking what made the most sense for me. He was very patient throughout the process and answered all the questions I had. Great experience!
I went to buy a filter and was given the wrong one by the salesperson. A waste of my time but I was able to exchange it.
Response from Best Buy
July 13, 2026
Hello ,
We can see why you’d be upset if you received the wrong filter and we're happy to hear that you were able to exchange it for the correct one. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #186787 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/5gGBI3)
• Twitter/X (https://bby.me/7zwC3Q)
• Instagram (https://bby.me/FYDZUR)
Worst customer service you ever experienced in the store or even over the phone . They are helping at all.
Response from Best Buy
July 05, 2026
Hello Verna,
We can see why you’d be frustrated if you received a poor customer experience, and we’re really grateful you took the time to share your experience with us. Your feedback matters. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #182906 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/vihBFx)
• Twitter/X (https://bby.me/qobb85)
• Instagram (https://bby.me/z7s4sw)
This store would not cooperate with me to address a tampered with laptop computer of mine that I bought at a Best Buy’s in Deptford NJ . My laptop computer that was stolen and reported to the police, that didn’t care . They only said they could wipe the computer, I had to leave it there. Three hours later they called me to pick it up. I noticed that when I got it back there was NO Battery in it. When I went back to the store to let them know , they said if I didn’t like the service go someplace else .
Response from Best Buy
July 04, 2026
Hi, Paula,
Thank you for taking the time to leave feedback for us regarding your recent Geek Squad visit. I can understand expecting your repair to be completed in an accurate manner with all included parts.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/GaOG3V), X (https://bby.me/2I69YT), or Instagram (https://bby.me/wdZCwq).
Please be sure to mention “Google review #182503” in your message.