Best Buy Mays Landing

Geek squad bad service

Ben really took care of me in the most efficient manner possible

I can't tell you what in the actual heck is going on in this store anymore. I used to be able to trust the condition listed on the open box items and now it's just awful. I tried to purchase a Logitech G Cloud that was listed as "excellent". The thing was packaged in some generic box and just tossed in there. I had a weird feeling about it so I charged it from my car for 20 minutes before I left because it was completely dead. After picking crumbs out of the triggers while it charged, it finally had enough juice to turn on. Just as I suspected, the thing was never reset and had a pin number on it. So I returned it and decided to switch gears and look at laptops for what I needed. I looked at a Lenovo laptop that was also listed as open box "excellent". The top of the box looked like it was ripped open, which wasn't a huge deal as long as the laptop itself was in good condition. It wasn't. It was gashed across the top and all marked up. I asked the associate if he thought that looked like the condition it was listed at....he agreed that the condition didn't match the description. They're down to one register line anymore and lax floor assistance. Who the heck is inspecting this stuff and making judgement calls on what sellable condition they're in? They're bad at it....or they're terribly rushed because they have too much on their plates. I'm betting it's the latter. Here's the kicker. I don't blame these employees. I blame this company that continues to cut resources and things that would aide these employees to better do their jobs. Do more, Best Buy. Help these employees out and give them the resources to better serve your customers. Because experiences like these are getting out of hand.

Staff was attentive to help me and had what I needed to restore our PLC Brewhouse Computer, Thanx Best Buy