Jason was so kind & helped us with choosing a laptop that fit our needs. He was very knowledgeable & simplified the process.
Placed two orders for delivery. No problems with the on-line ordering or delivery. Received texts and emails as expected. I would order from them on-line again. Highly recommended.
Christopher M
February 09, 2026
I honestly will never buy anything from your company ever again! I was told by Corporate to drive into the store so the management team could help me which they definitely did not! Corporate later on after I called them back, said that even though they made a mistake and gave me the wrong information That they couldn’t help me after all, and I asked them if they could compensate me in anyway for my time that I drove 40 minutes out of my way, they said no they cannot help me. This is a total disgrace and very poor customer service. I will never buy anything from your company ever again, and I will inform anyone that will listen of how poor your customer service skills are. Thanks for nothing Best Buy!!!!!!!!!!!
Response from Best Buy
February 09, 2026
Hello,
Thank you for the review. We understand that time is valuable, so to drive and not receive help is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 115060