Best Buy Mays Landing

Worst experience. Purchased an open box laptop and 3 months later it wasnt working. The manufacturer warranty was voided fron Lenovo due to the carelessness of Best Buy product quality control. Putting a damaged laptop back on the shelf and claiming it had no issues was a blatant lie. Im a certified tech who has worked at places like geek squad for over 7 years so im qualified to make this statement. Lucky for me my bank reimbirsed the entire purcjase. Best Buy is garbage. *Edit = in response to bestLies response $BBY . Customer service stated the same scripted response. They scheduled an appointment at the BestBuy(LIE) . Geek Squad did not Honor the appointment . Customer service made 3 more appointments. All ending woth NO HELP. BestBuy manager Zen at that store location stated He would be the last point of contact for this matter. See you in civil court for damages incurred to my business, family and billed time lost being ran in circles by customer service. Attached is a screenshot > Posted this from my other account and BestBuy responded with links to help. The links send you in circles and have ZERO results and MORE time wasted

Worst customer service you ever experienced in the store or even over the phone . They are helping at all.

This store would not cooperate with me to address a tampered with laptop computer of mine that I bought at a Best Buy’s in Deptford NJ . My laptop computer that was stolen and reported to the police, that didn’t care . They only said they could wipe the computer, I had to leave it there. Three hours later they called me to pick it up. I noticed that when I got it back there was NO Battery in it. When I went back to the store to let them know , they said if I didn’t like the service go someplace else .

Here's a little note to best buy.. When people are not buying online they come into best buy to see and hear the actual product. Blown speakers( for 2 weeks now) tvs that are on display and not on and things being out of stock is NOT a good look or good way to sell products I even went there before a car audio store to try and purchase my car stereo. Waited 40mins before I left after I asked 2 people to help me. Guess today's gen just dont care or dont care that best buy will eventually just be an online store or out of business.. Ps. You jbl go5 speaker is blown and has been blown for almost a month... Edit. Also I returned an item there i purchased from Amazon. They never logged it in the system. I went thru it with Amazon proving to them I actually did return. Luckily I had a bad feeling when I returned it and took down the guys name and took a photo of my returned item behind the counter before I left and sent this info to Amazon. Or I would of been charged again for the item