Your hours are horrible 10am to 8pm, are you only open for unemployed people? You go in and everyone is on their phone, when you ask questions they have to look it up in their phone and still don’t know. I just tried calling and you have to talk to an AI, then when you get a person, it’s someone in Bangladesh and they say, if you want to talk to a person you have to go to the store. Goodbye 🇺🇸
Response from Best Buy
June 15, 2026
Thank you for sharing this experience with us, Anthony. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please message us with the full details through our social media channels on Instagram (https://bby.me/TcrAKR), X/Twitter (https://bby.me/M39JyM) or Facebook (https://bby.me/j0atQg). Also add Google Review 172763. We look forward to hearing from you.
Stupid AI assistant on phone service that forces you to talk to it or it just hangs up on you
So basically the phone no longer works
Response from Best Buy
June 11, 2026
Hi there!
Thank you for your review. We appreciate your feedback, and hope your experience with us in the future is more positive.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/8gMcaQ, Instagram: https://bby.me/QFjoSO, or Twitter/X: https://bby.me/I05TGg and reference Google review 171479 in the details you provide.
I just wanted to take a moment to recognize Gaby at your Best Buy store. She provided absolutely outstanding service—so attentive, kind, and professional. She was incredibly efficient, helping me find exactly what I needed with a smile. Gaby made my shopping experience so easy and stress-free. Thank you, Gaby, and thank you to the store!
Sold me an open box piece of junk. DONT TRUST THEM EVER. I’m not switching off online retail now, terrible experience