Just left this store after asking for assistance and being told that what I was looking for was in the case over there, the associate just vaguely gestured. The associate knew I would need the case opened to get what I need and instead of walking over with me to the case he proceeded to chat with the other associate that was working in that area. After walking over to the case and waiting for help I ended up just walking away dejected because why would I buy something from a person who clearly doesn’t care and as I walked by them neither person said anything to me about finding the item or needing it out of the case… I’m sure in the grand scheme of Best Buy the loss of my sale means nothing, but from this experience I’ll be hesitant to return for future business.
Response from Best Buy
November 04, 2024
Hello Dawn,
Thank you for your review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently. I would feel the same way if that had happened to me.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Went in yesterday to exchange my gaming monitor and when it was time to show the cashier which one I wanted to order, she ended up overcharging me $80 for it, when I noticed, I showed her the sales price via the Best Buy app, she just shrugged and told me that was the price coming up. Would not recommend coming here. I just left the Deptford location and they were able to help with that issue.
Response from Best Buy
October 22, 2024
Hello CUSTOMER,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can with a price match for you. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64342305" and share your full name, email, and phone number.
Thanks,
^Vanessa
I was waiting to purchase a laptop. Rep was helping someone else and begins to start a full blown conversation about her job, where she lives etc...knowing there was another customer waiting for help. Then I was told another rep would be with me shortly to assist. No one ever came over. Then I went and asked someone else for help. Dude just looked at me. Then I went to ask ANOTHER rep and she said someone would be with me in a few minutes. Waited a few more minutes and no one came again. Please don't lie to people and insult someone's intelligence by telling them what they want to hear without being able to back it up. I left. Had WAAYYYY better experience at Walmart and I actually purchased a better laptop at better price.
Response from Best Buy
October 22, 2024
Hello,
Thank you for reviewing your recent visit. We strive to provide a great shopping experience along with high quality service and understand this visit did not properly reflect those expectations. In an effort to help improve future experiences, we would like to have a member of our team here at Corporate follow up with you further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64342306" in your message. Thanks!
Kind regards,
^April
Jonathan G
October 20, 2024
Had to speak to 4 people to buy 1 item. I knew exactly what it was & the shelf was empty. They tried to sell me on a protection plan. Not sure how to "protect" software, nor do I plan on getting anything else here. Will not be returning.
Response from Best Buy
October 20, 2024
Hello, Jonathan,
Thank you for your review. Considering you knew what you planned to purchase when you visited your local Best Buy store, this should have been a seamless process. As a customer myself, I understand having to repeat yourself to multiple Blue Shirts would not have been a great experience. I appreciate you making us aware of what took place. Our team, which is based out of our Corporate Campus, would like to document your feedback to share with the store leaders. They will be in the best position to address any changes that may need to be made.
You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64333922.
Best,
^Sarah