Jason R. And Alfonso J. in the Geek Squad department were wonderful! They were very pleasant to work with and went above and beyond to help us out. Very kind and understanding people too which I appreciated because we had an experience with one of the Best Buy managers the other day and he was very rude and completely unhelpful. When we came back in for our appt with Jason I was already expecting a bad experience but he definitely changed my outlook and made our experience fantastic. Thank you!
Rhiannon S
August 11, 2026
I legit hate this store. Every time I go there is constant beeping from a forklift or some kind of machinery, always gives me a headache after 5 mins. Also, the bathrooms are always disgusting, poop in the toilets, toilet paper everywhere and a caution sign always in the middle of the walkway, like they don't even bother putting it away. I only go in there because my daughter has to go like everytime we're here. Then we're looking at buying a new fridge, I only came cause I want to see it in person before we order it, and someone has left a shaker bottle in a Bosch fridge. I couldn't even find the one I was looking for because the brands are all mixed up and not located where the signage suggests. I think maybe we would be better shopping with another company instead. Only gave 2 stars, one star more than I was initially going to give, cause the employee at the entrance was polite and the only one to ask if we needed help. I will not be coming here again if I can help it.
Response from Best Buy
August 11, 2026
Hello,
Thank you for taking the time to share your feedback with us. We can understand wanting to see a product in person, but having the conditions of the store not be the quality expected, isn't welcoming. We'd be happy to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/VBRmIJ), Twitter/X (https://bby.me/rhuiyw), or Instagram (https://bby.me/NtVt1t), and include a reference to your "Google review #201846" in your message.
Only 1 person working at the geek squad section, but the staff was very pleasant
Response from Best Buy
August 04, 2026
Hello,
Thanks for your review and for shopping with us. We understand how limited staff can result in longer wait time. We would like to get some additional information and document your feedback. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 198351 in your message to us.
X: https://bby.me/9NH3u7
Facebook: https://bby.me/4G0Sim
Instagram: https://bby.me/0BIT42
Geraldine K
August 02, 2026
Very helpful and on point ! Was in and out with no issues ! Got exactly what I wanted even though it wasn't on sales floor !