Best Buy Mount Laurel

I want to buy some AirPods 2.. I walked in & warmly greeted and shown where I could go to purchase the AirPods. The cashier was very friendly and explained all the details of the AirPods. I use a gift card I had gotten along with my Visa credit card. I had to return the AirPod because they did not fit my ears very well. Return process was a little more complicated but manager there named Joe took very good care of me & help me solve that problem of returning the AirPods even though I use a gift card and a regular credit card. While waiting there, I was always made to feel welcome & not bothering the staff by being there.

I visited Best Buy Mt. Laurel with the intent to buy the same Samsung 50" Crystal 4K UHD that I'd previously purchased in the past year from another Best Buy for $329 as a replacement for a TV in another room of my house. Two sales representatives were standing in front of the TV section of the store. I told them that I was replacing a 42" TV and wanted to go up to 50" and wanted the same model I'd recently purchased, mentioning the brand and model name – Samsung 50" Crystal 4K UHD. The reps told me outright, "Manufacturers don't make that size anymore. It's only 47" and then you'd have to go up to 55." I repeated that I'd bought the same model fairly recently and asked again, very clearly, "Samsung doesn't make that model anymore? 50" Crystal HD?" They looked down and shook their heads and repeated that no manufacturer makes a 50" TV. They told me I needed to look into OLED and led me to an even larger display model that had a $1,499 price tag on it. I told the sales person that I wasn't going to get an OLED TV and asked him to show me the non-OLED models. He walked me over to a wall of Samsung, Roku and Sony TVs which he called "starter TVs". I saw a larger Samsung Crystal HD screen and asked a third time – "This is what I bought less than a year ago except at 50". You're sure they don't make a Samsung Crystal 4K UHD in 50"?" He put his head down again and repeated the statement about no manufacturers making 50" models anymore. Then he left me to go talk to a couple who were looking in the OLED section. I looked around but couldn't find a 50" Samsung, so I asked another employee who looked it up on his phone and said, "Yeah, we have those in the back." I waited and he rolled one out for more. Photos are of the Samsung FIFTY INCH Crystal 4K UHD that I purchased from Best Buy in Mt. Laurel, New Jersey on Saturday July 5, 2025 even though two store representatives on the floor of the same store denied three direct questions asking if they sold that model. I would absolutely love to hear an explanation for this because it sure sounds like upselling with omission.

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