Best Buy Mount Laurel

Promises promises Layers of problems with zero ability to fix any of them. I purchased a Chromebook and protection. When the screen cracked, I brought it to be replaced. They send it out for two weeks. And what was a touchscreen came back a non-touchscreen. I brought it back to the store and they could not fix it. So they returned my Chromebook and the manager assured me a new one would be delivered within 2 days. That did not happen. And now we are 5 days out, and NO ONE has any idea where it is. These days when you try to call BB, you get put through an endless hell of different helpless characters that can only read to you the same tracking information you can read for yourself. And provide vague excuses. The local employees are nice enough, but also mostly helpless. Still waiting for my laptop but it seems hopeless at this point. Since UPS doesn’t even have the package. Terrible business and service. Who fixes a screen and makes it worse. And creates an issue where I have no laptop? BB. That’s who.

I had an appointment at Best Buy in Mount Laurel with Geek Squad, and the experience was beyond frustrating. I showed up on time and was already being helped, but the employee kept stopping mid-service to assist walk-ins. What’s the point of making an appointment if you’re going to prioritize people who didn’t even schedule one? Completely disrespectful of my time. After sitting there for about an hour and a half dealing with constant interruptions, I’m then told I have to pay $100 for a service that was clearly listed as $29. No explanation, no effort to honor what was advertised—just a shrug and “you can go to Apple and try to get it for $29 there.” That’s not customer service, that’s passing the problem off. Between the lack of professionalism, poor time management, and misleading pricing, this was a terrible experience. I won’t be coming back, and I’d strongly recommend others think twice before trusting this location with their time or money.

Stephanie is AMAZING! She should get a commission on our sale! 😉 Thank you so much for all your help!

John Brennan. That about sums up my Best Buy experience. Absolutely phenomenal. Knowledgeable, helpful and patient- which, as a first time home owner with MASSIVE decision fatigue, is greatly appreciated. Best Buy is fortunate to have him on their team. Cannot say enough about him. A+ I had the 85inch TV I purchased hung by Best Buy's geek squad and I am so glad I did. Lisa and Tyrone were FABULOUS. Respectful, efficient, and when we ran into an unexpected bump in the process they handled it exactly as it should have been handled. Problem solved and the TV is up and positioned PERFECTLY. Worth every penny