Christine
February 24, 2026
I just appreciate the employees of best buy. They go out of their way so much
Didn’t have the item I wanted. Plus they made me wait in the incorrect line for check out
Response from Best Buy
February 24, 2026
Good morning,
Thanks for taking the time to share this. We can understand not finding the item you wanted and then being directed to the wrong line to make your purchase, isn't ideal. We'd be happy to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/m0n97u), Twitter/X (https://bby.me/14jre6), or Instagram (https://bby.me/j9mfsn). Please also refer to your "Google review #121088" in your message.
98katman
February 20, 2026
As I entered a young man enquired as to what I needed. I replied " need a phone". He directed me to have a seat straight ahead and someone would assist me soon.
I waited
I waited
I waited
Bunch of employees about 75-100 feet away chatting away.
Finally I walked over and asked for assistance with a new phone. Then and only then did I get any help
Younger generation, you need to do better.
Best Buy, you need to better monitor your employees.
Response from Best Buy
February 21, 2026
Hello.
Thank you for reaching out to share your concerns with your wait for support at the Best Buy store at the Mount Laurel, NJ Best Buy store. We would be glad to chat with you further for support with your review if you would like to reach out to us on any of our social media profiles below with Review 120014.
Facebook (https://bby.me/6xal6x)
Twitter/X (https://bby.me/jsy33m)
Instagram (https://bby.me/2gagxe)