Best Buy Mount Laurel

I have done business with Best Buy for many years with no problems. But my most recent experience makes me wonder. I ordered a new television with all the equipment needed to install it. I also purchased installation services from the local Geek Squad team. After a site survey, I determined that I needed to use a different wall mount than I had originally purchased. I called customer service and soon discovered that it is impossible to get in touch with the store no matter which phone option I used. All you can get is a call center in India. Aside from the usual language/accent problem, the agents I spoke with could not seem to understand what I wanted. I then went back to the Mt. Laurel, NJ store I bought the TV from. The salesperson I spoke with, was unable to help. I would either have to take the wall mount home, or have it delivered. They could not just append the mount to my existing order. I then spoke with the store manager, Jayla, who said that she had an person who could help me, but they were on break and that I would have to wait 10 minutes for him to be available. I asked if she personally could do it immediately, and she said said she could not abandon her duties as the store "greeter." So I waited. The perdson who finally helped me was Terrell. It tuns out the only way to add the item to the order and get the wall mount delivered with the rest of my purchases on installation day was to void the original order and create a new one. That's what we ended up doing. P.S.: on my way out of the store I noticed the "greeter" post had been abandoned by Jayla and there was no replacement.

Joe, in the computer department, was absolutely amazing.... patient, knowledgeable, courteous, and relentless in pursuing the best hardware solution. Thanks Joe!

They have everything you need and want in electronics great service and price

These guys lost my computer lost all the data on my computer, but told me they would call me when it comes in. It’s been over a month.