Best Buy Bergen Town Center

Do not trust the "Open-Box Excellent" rating for iPads at this location. I drove over an hour to pick up an item that should have been in near-perfect condition, but that was not the case. Upon arrival, I couldn't even test the device because the battery was dead. The representative didn’t let me charge it so I left the store. Despite the representative's assurance that Geek Squad had inspected it and found no issues, the physical condition told a different story. The device had a dent and a scratch near the camera, plus three additional small scratches on the screen (which is significant on an OLED screen)—none of which were disclosed on the packaging. I was also told in person that it could only be returned in this store. To make matters worse, it is impossible to reach anyone at this store by phone. I wanted to resolve this before making the long drive back, but no one picks up. I strongly advise being cautious of their grading system. I hope this store improves its quality control so customers actually receive what they pay for.

Friendly staff and just realized that they don't stock all items here. You just see the product here and need to buy online :)

Best Buy extended warranty on ps5 doesnt cover remote control, only console!!! 😳

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