Just went to Best Buy Paramus because I couldn’t charge my relatively new Google inspire Fitbit. The moment I walked in to the mobile device department I met Jessica who greeted me. I told her my problem. She helped me discover within minutes that the charger I was using belonged to another household Fitbit. When a new charger at Best Buy was out of stock, she pulled up one for me on Amazon instantly. Great service.
Service is terrible
, they force you into a sell in which the employees know nothing about the actual product they’re selling. They sold me a defective product and the exchange process is the worst thing ever
Johan is amazing. He checked all the available devices that they had in the store .He is so patient helped me setup my new phone and trade in my old phone.
Wonderful experience at this store in the mobile phone department. We were assisted by Jessica R and Isaiah T - they helped us out right away when we arrived, handling a myriad of issues (one phone had a damaged panel, one phone wouldn’t charge, one phone we needed to replace but still work for a period of time), and we walked out with new phones and all our issues resolved (and new, better Verizon plans)! Jessica and Isaiah were wonderful to work with throughout the entire process, which came with plenty of hiccups. Highly recommend if you have any phone issues. Thanks y’all!