Purchased two TVs and a vacuum and purchased warranties. 50" TV died so I called Geeksquad for a service call. Geeksquad advised that they won't come out and fix to contact replacement to schedule them to bring out a replacement. Contact replacement and they won't deliver the replacement because it is under 55" and advise they will be giving me a credit for less than I paid for the TV. I explain that I'm disabled and I purchased the in-home warranty because I am unable to lift the TV or go to the store and it fell on deaf ears. For five days, they've claimed they sent me an e-gift card but nothing has been received. Just called again and I'm still getting jerked around. In the meantime, I've left messages at the store for the store manager to call me back, as well as sent emails and left messages for the "Experience Manager" and not one courtesy of a reply. Don't waste your money at this store. Find one that stands by their warranties.
Response from Best Buy
August 22, 2025
Hello.
Thank you for reaching out with your Protection Plan concerns. I can understand that having a television failure can be difficult. We do offer delivery for televisions under 50" at a cost. I would be glad to look into your concerns if you would like to reach out to us on any of our Social Media Profiles below with Review 33243.
Facebook (https://bby.me/t42eoa), Twitter/X (https://bby.me/1aquq4), Instagram (https://bby.me/k7mz1c)
Sincerely,
^ Tommy
Limited staff. But, those available were helpful and welcoming.
Response from Best Buy
August 19, 2025
Hi, Jenny,
Though we are happy to hear that the staff you encountered was helpful, we would like to know more about how we could improve your experience. Please send a private message to our support team via Facebook (https://bby.me/c3zerd), Twitter/X (https://bby.me/136lj3), or Instagram (https://bby.me/i652uh). Please mention "Google Review 31655" in your message when messaging our team.
Sincerely,
^Tina
Great service by Reggie and Jaden. These guys were great. Great salesmen and we’re excellent with customer service and the process was quick and smooth
If I could give zero stars I would. Ainsworth is the worst manager of all time. He needs people training skills. When this Best Buy closes, he or “it” whatever he is will be the reason! Worst customer service and terrible experience. PC Richard all the way!
Response from Best Buy
August 10, 2025
Hello and thank you for reaching out. We would like the chance to learn more about your experience and help assist in any way as well as document this internally for review. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/jky1ty), Twitter/X (https://bby.me/y3xr3v), or Instagram (https://bby.me/2tooop). Please also include Google Review number 27252.
Best,
^Allison