Scheduled an appt to fix iPhone for my dad who lives in PA and no close stores by him. Booked appointment early in day. Drive 40 min here to get it done before he has to head back to PA. Get here and the guy is like “yeah our Apple tech called out”. If the guy called out why don’t you cancel the Apple appointments then or not let them be booked? Wasted our time and he literally had no care at all for our experience. Plus side it’s Bergen county they aren’t open the next day(Sunday) so we SOL. Would been nice if the guy atleast acted like he cared of our bad experience
Response from Best Buy
June 20, 2026
Hello, Gurpreet,
Thank you for reaching out to us here to share your experience. We understand how important a repair can be, and we would like to take a closer look into this with you to document your feedback. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 175044.
Facebook (https://bby.me/m0f7TM)
Twitter/X (https://bby.me/X3UNrK)
Instagram (https://bby.me/evCutC)
We look forward to assisting you there.
Well stocked store, but perhaps understaffed, as no one greeted me at the door, and I was unable to find anyone to help me find what I was seeking. It was too their advantage, because I ended up buying more things.
Every one was super helpful, extremely knowledgeable, and was eager to help.