Chris D
September 05, 2024
Always have the products that we need. The associates are very helpful at this location.
Janelle W
September 02, 2024
Very friendly staff when I went. Quick service.
Customer Service Rep in the HP computer section added a subscription to Office 365 to my bill without my knowledge. Returned it in store, and was harassed by that same representative. Now it’s 2 days later and I have been on the phone for hours trying to get the money from my refund and they won’t give it to me. It was pending in my account and then it disappeared. I was hung up on by the store multiple times as well. Terrible service, and Best Buy total is a total waste with all its “perks”.
Response from Best Buy
August 16, 2024
Hello, Ian.
Thank you for reaching out regarding your experience and I see how this would be frustrating and concerning.
Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist. Please also include Google Review case number 64078521.
Best,
^AllisonS