Young lady at the counter needs to relax. Came in to asked about something and assumed im looking for Pokémon Cards, and quick to speak no more Pokémon cards. Thats not what im asking for. So rude.
Response from Best Buy
October 16, 2026
Hello,
Thank you for the review. We understand your concern with the customer service you have received. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 238953
MikeSher D
October 07, 2026
Clean, nice staff, plenty of parking, and had good pick up in store options.
Time after time coming to shop and I have to stand near what I had questions about and nobody is in sight. I approached a guy standing outside looking around and as I approached him he doesn't stop and say can I help you. He tries to not look at me and keep walking. I get his attention and he appears to find someone with a thing around his neck and walks off. Ten minutes later I walk out. The manager better get on the ball and learn how to hire the right people who don't literally avoid customers. It's comical. I'm on my way to PC Richard.
Response from Best Buy
September 28, 2026
Hey,
Having an employee refuse to assist you with a purchase while you were in the store is upsetting. We would like the opportunity to learn more about your experience.
Please mention review #227650 when reaching out through a private social media channel, so we can discuss this matter further.
Facebook (https://bby.me/ovyfq1)
Twitter/X (https://bby.me/tAnuHS)
Instagram (https://bby.me/5jOaW3)
Deirdre T
September 27, 2026
What started off as a helpful experience in-store turned into one of my worse purchasing experiences. I purchased a stove, refrigerator, washer and dryer. The sales Rep was helpful and was convincing that he would be part of the delivery process to ensure smooth delivery - NOT!
I had 2 deliveries scheduled which turned into needing return visits - Everything from a technician putting the stove regulator on backwards and leaving even though the stove didn’t work to a tech not knowing how to connect the water line to the refrigerator.
And where was my rep “Mo”? Still haven’t heard from him but no need, I paid an external service to do the job. I’m done Best Buy, this loyal customer is done.