People cheat the lines for product releases in order to scalp and resell. Management lets 30+ empty chairs hold the entire line in front of people waiting, so these scalpers can show up with their buddies 10 minutes before open at the front of the line to clean up everything. Even if you've been physically standing there an hour or more. Everybody knows it, nobody does anything about it because the manager will come yell at people for "fighting", even though it's always the same people who get a free pass to cheat. Terrible system that rewards gang behavior and bullying.
They don't restrict buying enough, so those people will clean out everything, and leave the honest people who stood outside in person with NOTHING.
The whole time staff genuinely seem to dislike you for showing up to get your kids pokemon cards. Sorry I couldn't come throw a placeholder chair out at 10pm the night before then go home and come back late morning pretending I was there all night.
Hostile situation all around for anyone with a family, you'll have no chance here and probably be treated with contempt just for showing your face. I despise Best Buy as a company for treating people like this.
The people who work there are very friendly, and everything was quick.
Spend money. Get Electronics.
First time shopping this location and the last! Since it is a somewhat large store, and I couldn't find any employees on the floor, I went to Customer Service to ask where I would go d portable hard drives. The associate's response was "uhhh, what?". I re-asked and he sent to wait in line at an area that was wrong. I gave up & decided to just leave. As I was leaving, I did find an employee who showed me where they were and did take the time to explain the differences. (Hence the 1 star) However, their pricing was expensive...I will be buying on Amazon.
Response from Best Buy
January 07, 2026
Hi there,
We get where you're coming from with not being able to find anyone to assist you when you arrived at the store. We know waiting a long time for help is never ideal. We would like to get some additional information regarding your visit. Please connect with us on X, Facebook or Instagram via private message. You may also include the Google review number 101743 in your message to us.
X: https://bby.me/m4a5p7
Facebook: https://bby.me/elri13
Instagram: https://bby.me/bj97nz