Best Buy Paramus - Fashion Center

This is by far the worst Best Buy I’ve ever been to. We came in looking to buy an unlocked Samsung S25 Ultra. Before driving over, we checked online and the website showed that two black phones were in stock at this location. When we arrived, we stood by the phone section for about 50 minutes — and not a single employee came over to offer help. Everyone clearly saw us standing there, and they just completely ignored us. It was like we were invisible. Eventually, we walked up to the front register and asked if someone could assist us. The guy at the counter said he’d send someone over. A few minutes later, the man in the photo walks over to the phone area — where it’s just us, no one else — and starts yelling loudly, “WHO NEEDS HELP? WHO NEEDS HELP HERE?” He literally walks right past us like we’re not even there and goes off to talk to another employee. Only after that does someone finally come over to help. When someone eventually did help us, they just told us the phone wasn’t in stock — despite the website clearly showing two available units. The whole experience was honestly terrible — the attitude, the lack of professionalism, and the disrespect. We’ve been loyal Best Buy customers for years, but after this visit, I will absolutely never return to this location. And I strongly suggest others stay away as well. Unacceptable.

tech feels fixed My sons blue screen of death

I would give them zero stars if that were an option. They are not helpful. Returns are a hassle. Prices are not compelling. Costco has a wide array of electronics at better prices. PC Richard is nearby and has better prices and excellent service. I don't know why anyone shops here.

Great store with friendly staff