Lots of products, good prices, but you have to hunt for someone to wait on you.... had to approach the counter where at least five techs were standing...once we got help, he was quite helpful.
Response from Best Buy
April 19, 2025
Hello Frank,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 658058443" and share your full name, email, and phone number.
Thanks,
^Vanessa
Poor customer service, it seems everyone just busy playing games on phone. While customer, try to figure out....
Response from Best Buy
April 01, 2025
Hello,
Thank you for the review. At Best Buy, we always want our customers to receive pleasant, helpful service when they shop with us. I'm concerned to learn that this might not have been the case for you recently.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64992444.
Regards,
^Kristy
Excellent customer service