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Best Buy Riverdale
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Riverdale
How do I check product availability at the Riverdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Riverdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Riverdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Riverdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1278 reviews)
Hubbs10
March 04, 2025
3 out of 5
Customer service could be better.
Matt S
February 26, 2025
1 out of 5
Apparently they don’t take phone calls here . You are forwarded to the corporate customer service who won’t be able to answer any questions. Awful customer service policy
Response from Best Buy
February 27, 2025
Hi Matt,
Thanks for sharing this review with us here. I can understand your frustration regarding your questions not being answered when calling us, which I'm concerned to hear about. We'd be happy to discuss this further with you to ensure this is documented properly along with any other feedback you have, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64859439.
Thanks,
^Caleb
CF.Empire L
February 26, 2025
1 out of 5
I don’t leave reviews but what a horrible experience! Julian - the store “supervisor” of Best Buy in Riverdale is the most disrespectful and unprofessional person I’ve had to deal with. I have been a member of Best Buy for over a decade and have bought all of my appliances and electronics throughout the years from Best Buy. From the beginning he wasn’t willing to help me, he made me call the 1800 Best Buy line to talk to someone since I made my purchase online. The representative on the phone explained that the store should be able to help me. However, he wasn’t willing to hear me out and every time he would step away he would go to another store representative and give them a hand shake as if he was winning a “fight” with a girl the most degrading feeling- and this happened twice! The representative on the phone stated that the store can make a one time exception in my case but Julian didn’t want to help me. If you need anything from Best Buy stay far away from this store. I’m so upset and disappointed to the point where myself, family and company will not be purchasing from Best Buy.
Response from Best Buy
February 26, 2025
Hi there,
Thank you for leaving a review here on Google. This is far from the feedback we strive to hear from our customers regarding their local Best Buy.
If you require support on this matter, please send us a private message on social media. We would be happy to look into this closer and assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #64859220” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
A A
February 26, 2025
1 out of 5
I don’t leave reviews but what a horrible experience! Julian - the store “” of Best Buy in Riverdale is the most disrespectful and unprofessional person I’ve had to deal with. I have been a member of Best Buy for over a decade and have bought all of my appliances and electronics throughout the years from Best Buy. From the beginning he wasn’t willing to help me, he made me call the 1800 Best Buy line to talk to someone since I made my purchase online. The representative on the phone explained that the store should be able to help me. However, he wasn’t willing to hear me out and every time he would step away he would go to another store representative and give them a hand shake as if he was winning a “fight” with a girl the most degrading feeling- and this happened twice! The representative on the phone stated that the store can make a one time exception in my case but Julian didn’t want to help me. If you need anything from Best Buy stay far away from this store. I’m so upset and disappointed to the point where myself, family and company will not be purchasing from Best Buy.
Response from Best Buy
February 26, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience at one of our locations. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64859222" and share your full name, email, and phone number.
Thanks,
^Jacob