Best Buy Riverdale

Atencion muy buena

GLADIS was extremely nice . Such a beautiful person. She really took interest in my needs for a cell phone and a TV, and explained everything thoroughly. I was so mad prior to her coming to me. With something that happened a short time before she helped me but after she helped me I forgot all about it. She was soooo nice and soo helpful that I went back the next day to that same store even though it was a bit out my way and I brought another TV.. I will always go to this Best Buy. I am one I hate attitudes and don't like when young kids are all into their own conversations and aren't focusing on their jobs. This happens alot to stores in the city or close to the city. That's why I don't mind traveling a bit further to get this kindness like Gladis gave me. I am very happy with my products . Thank u Best Buy

TRIED to buy a TV online and pickup at the store. The process was a complete failure. The store owner (who was supposedly on the phone with the associate "helping" me) made NO serious attempt at customer service. I left the store after wasting 1-1/2 hours trying to get the tv I purchased. Never got it. The television that I purchased for pickup was given to another customer. When I arrived at the store, there were no more in stock of that model. The store admitted that it was their mistake. When they finally figured out what their mistake was, the store associate kept checking on the inventory while I waited...and waited. Eventually I was given three options: drive to another store to pick up the tv there; get the tv delivered to my house a week later; or buy a different tv. None of those options took care of my needs! I had already waited over an hour, and I did not have the time or inclination to drive to another store further away. I bought the tv and was told it was ready for pickup that day...why should I wait another week or longer to get delivery? And when I accepted their option to try buy a different model tv, I was told that I would have to pay FULL price instead of getting the sale prices from when I purchased the tv the day before. The owner would not allow me to just pay the price difference for the more expensive model they had in stock. Instead they refunded me the sales price and then tried to charge me the full price. And the best "discount" he could offer me to make up for store's error (which they admitted was their fault) and make up for my hour-and-a-half of wasted time was...wait for it...3.9% off (just $15)!!! Really? I got my money back, but I can't get my day back. I left the store feeling frustrated, lost my time, and still don't have a TV. I'm not satisfied that Best Buy tried to make things right. When I have time to shop again, I will go out of my way to find a store that is not owned by the same store owner. Sad.

I bought a new computer a couple days ago now and felt extremely disrespected by the 2 employees who tended to me because of my young age. Both of the workers made comments and gestures towards each other. The only good experience I had was the man who helped me get someone over. If you want to be treated well, don’t come here.