Best Buy Riverdale

I purchased an item today that didn't work with my device. I went back to return it. The first associate told me that because that I did not request a paper receipt and only had the email receipt, it would take up to 20 minutes to have the system recognize the purchase. I asked him if could use the email receipt that I had. He said no and walked away. He walked away as he was still talking with me. I asked him if I was going to have to stand there. He said "Do what you have to do." He was very dismissive. I could not believe that he was behaving this way. Another BestBuy associate saw me standing with a confused look on my face. He asked me what was the issue. I explained the situation. He was able to use my email receipt to process my return. This associate was very professional. The first one was rude.

Very helpful salesman in the laptop section

Staff was very helpful.

I had been without a phone for long days, going back and forth trying to fix an issue with no success. Out of pure frustration, I decided to stop by the Best Buy in Riverdale and that’s when I met Gladys. She was an absolute lifesaver! Gladys went above and beyond in every possible way. She was patient, kind, and truly dedicated to helping me get my service transferred from T-Mobile to Verizon. What truly amazed me was her commitment the store had already closed, yet she refused to let me leave until my problem was fully resolved. She stayed late, made countless calls, and didn’t give up until everything was working perfectly. Her professionalism, patience, and genuine care for the customer were extraordinary. Gladys turned what had been a stressful, exhausting experience into a moment of total relief and gratitude. Best Buy is lucky to have someone like her! Thank you, Gladys, for your incredible dedication and amazing customer service you truly went the extra mile!