Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2673 reviews)
Sir O
May 30, 2026
5 out of 5
Good professional staff Yash Choudhury, who answered all my questions the way I want it.
Franklin E
May 29, 2026
1 out of 5
Try to buy a chrome book and was told to get a $179.00 one time membership for google sheets google excel plus a virus at first. I thought it was something I should get but after talking to my wife she changed my Mind and decided not to get it. When I told the Microsoft employee that I had changed my mind and was not getting the one time fee he when ahead and told me, that I should’ve told him before because I had put him in a bad position and I should’ve told him before getting the computer. Basically he only decided to help me because I had said that I wanted the plan and after I said no he maid it seem like what I was buying was not worth his precious time.
Response from Best Buy
May 29, 2026
Hi, Franklin,
Thank you for taking the time to reach out on Google with a review. It definitely makes sense expecting friendly and fair treatment in store, regardless of what you are looking to purchase. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #158648 in your message. You can find us here:
Facebook (https://bby.me/beXZAc)
Twitter/X (https://bby.me/dpQPY5)
Instagram (https://bby.me/vhKzIi).
Don C
May 28, 2026
1 out of 5
bought a new LG TV, placed in a blue ray DVD and watched the movie with peoples heads cut off due to black frames on top and bottom. Why did I buy a new tv?