Best Buy Rockaway

Sara was so incredibly helpful and made my process so simple. She was amazing. Give this woman a raise right now!

ZERO STARS! Plus membership purchased late July with a $399 SonyXV500 wireless speaker. At time of purchase, I was told for $50 I would have access to price matches if the item went on sale and I would be emailed of such sales. On Saturday, September 14, 2025, the item went on sale for $299 but I received no email. I call today, 9/19/2025, and was told I could not have the price match because it was not "currently" on sale! Essentially, Best Buy not only does not share all of the hidden caveats like the item must be in stock and currently on sale, but, when they do, still fail at it, like NOT SENDING THE EMAIL for the sale item. Disgraceful!

There's hardly anything in stock

Geek Squad Review. I've been a member for several years and this is the first time I've had a horrible experience. I called to set up an appointment. The person on the phone spoke "very" broken English and it was difficult to understand him. I have a simple issue on my computer that was caused by the online Geek Squad. At first this person told me I could come in on 9/19 @ 11:20am. He sent me a text confirmation. Then he said that won't work and he gave me a new time of 10:20am - received another text confirmation. A third time he says "nope, that won't work either" so he now gives me a 3:20pm time slot for which I get another text confirmation. I told him that 3:20pm does not work for me and since they can no longer accommodate the morning what other times are available. He says 2:20pm. I agree to take that appointment. He says perfect and hangs up. I never get a confirmation so I have no idea what appointment I actually have now. Seems like they need to hire better qualified people or maybe its the system that is being used. Either way this is unacceptable and terrible customer service.