Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2697 reviews)
Thi R
August 10, 2026
1 out of 5
Manager is rude and is calling me a liar when I bought this what does this box say
Dan R
August 08, 2026
1 out of 5
Visited the store today to check out Ray-Ban meta glasses. Walked into the store to an employee staring at their phone at the entrance. Found the glasses by myself and waited a few minutes to see if an employee would check if I needed help. Never happened. I then chased down an employee to ask for help. He said he didn’t have a key but would radio for someone to come by. I stood there in the same spot for 20 minutes and not one employee checked if I needed anything. Customer service is dead. Left the store and ordered on Amazon and arrived 1 hour later. Thank you Best Buy for the reminder on why going in to a store sucks.
Response from Best Buy
August 09, 2026
Hello Dan,
Thank you for your review. We appreciate you sharing your experience and certainly aim to create a better one in the future.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/3GnxwI, Instagram: https://bby.me/unkcX0, or Twitter/X: https://bby.me/LezXAK and reference Google review 200575 in the details you provide.
Matt G
August 07, 2026
5 out of 5
I want to give a special shout out to yash for being so helpful and great helping me get a new pc set up today. Helpful and professional and extremely nice.