Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2611 reviews)
Tom
November 14, 2025
1 out of 5
Horrible customer service don’t purchase the membership It doesn’t nothing for you just a way to collect more money from us.
Chris R
November 04, 2025
1 out of 5
Poor customer service bought a mouse 2 weeks ago and they are claiming it’s not in there system. Management couldn’t do anything to help me with an exchange. Don’t waste your time here buy on Amazon
Response from Best Buy
November 04, 2025
Hello there, Chris,
We can definitely understand the desire to make the most of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #64630 in your message. You can find us here:
Facebook (https://bby.me/ua5k8w),
Twitter/X (https://bby.me/s7dug7), Instagram (https://bby.me/pbik8u).
Claudinei B
November 04, 2025
5 out of 5
bom preços sempre
Rickie J
October 30, 2025
4 out of 5
Good experience, helpful staff. All my questions where answered and what i needed was in stock.