Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2700 reviews)
Arnie R
August 15, 2026
5 out of 5
I have been dealing with his store since they opened a very long time ago. I can honestly say despite the changes in staffing and everything else they are still the best store to go to. Chuck, the manager is amazing even when he’s off he answers and respond to issues or problems. I even scheduled some work to be done in In Florida and he helped me with that when somebody in Florida screwed it up again I wouldn’t go anywhere else and the people at work at the Rockaway store are pretty darn awesome. Chuck is the best
Yissela A
August 14, 2026
1 out of 5
Una mala informacion de parte del supervisor de la tienda en Rockawey y una empleada me dececciono esa tienda el supervisor roberto
Glenn B
August 11, 2026
5 out of 5
Excellent service, extremely helpful Geek Squad
Thi R
August 10, 2026
1 out of 5
Manager is rude and is calling me a liar when I bought this what does this box say