Best Buy Rockaway

Went to make a return they took my $700 item and didn't give me anything in exchange told me to leave or cops will be called... Basically Best Buy employee robbed me!

Went looking for a dust buster...Mission accomplished.

For many years, we have purchased numerous products from Best Buy and have consistently been very happy customers. We recently have had another great experience with Charles O’Donnell, Store Manager and with Justin Flynn, Advanced Repair Agent , in the Geek Squad. Specifically, I recently encountered some problems with my laptop computer. Justin cordially greeted us and patiently listened to my account of the problems. He courteously asked me to wait for him to check the computer. He was very professional and pleasant. He not only quickly got the computer going but also patiently explained what the problem was, and also how to possibly prevent it in the future. We are extremely grateful to Best Buy, including Justin's computer knowledge and high level of customer service skills. We will continue to shop at Best Buy for all their products and continue to encourage our friends and neighbors to do the same.

I recently purchased a phone card online thru best buy. I have done this numerous times in the past without a problem. After over 2 hours of unsuccessfully trying to enter the e-pin and phone calls to both the phone company and best buy and being put on hold and transferrs to several different people I decided to send an email to the corporate office the following morning. I was quite surprised when I received a phone call from Ilyana within 2 hours. She fixed my issue and was so professional. She renewed my faith in companies that actually care about people. I will continue to shop at Best buy not only for phone cards but electronics and appliances when the need arises. Thanks again for the speed in which my problem was resolved.