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Frequently Asked Questions About Best Buy Rockaway

How do I check product availability at the Rockaway Best Buy?
How do I check my order status?
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Rockaway stores’ holiday hours?

Recent Reviews

4.2
(2636 reviews)
Alison C
January 17, 2026
1 out of 5
I was supposed to get a washing machine delivered Saturday. I actually went in store and bought a specific model for the sheer fact that that SPECIFIC model would be promised for delivery by Saturday. Well here we are Saturday- I was notified delivery will be there in 15 mins...okay great! 30 minutes later I get a call saying they can't make it due to weather. So then I assume Sunday since I should be priority ESPECIALLY since I was PROMISED Saturday delivery AND especially since I am a best buy member. They said soonest next date delivery was Tuesday. EXCUSE ME WHAT?? I am working 40hrs/week same with my husband to make ends meet, I specefically NEEDED WEEKEND DELIVERY. The fact that they push out the customers who were in line first to Tuesday instead of Sunday IS DISGUSTING. ONTOP OF BEING A BEST BUY MEMBER. I should have been rescheduled NEXT DAY no problem especially since its already on the truck and was 15 minutes from my house...FIFTEEN MINUTES FROM MY HOUSE THE DECIDED TO TURN AROUND AND RESCHEDULE FOR TUESDAY. HORRIFIC. Now I have to get my laundry done somewhere else after I paid for a higher end washing machine (was not planning on spending that but needed higher end to get said promised delivery date). This was also after we spent 2k there on a TV there as well! Can't believe the money I spent at this place and then get told my delivery date is pushed out 3 DAYS LATER. THREE.
Response from Best Buy
January 17, 2026
Hello Alison, Thank you for your review. It's concerning when services are delayed beyond the anticipated delivery timeframe. It's never our intent to create such inconveniences, and we appreciate you bringing this to our attention. So that we can document your feedback, please reach out to us on Facebook: https://bby.me/olc1xs, Instagram: https://bby.me/uvgr19, Twitter/X: https://bby.me/yppsdf. Be sure to mention your Google review 105855.
Loren M
January 15, 2026
5 out of 5
Good service
JUAN A
January 10, 2026
5 out of 5
Buen servicio
Vit Y
January 08, 2026
5 out of 5
I try to buy all electric devices from them, knowing they are reliable. Picking orders from them is quick as a snap

About Best Buy Rockaway

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