Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2636 reviews)
Alison C
January 17, 2026
1 out of 5
I was supposed to get a washing machine delivered Saturday. I actually went in store and bought a specific model for the sheer fact that that SPECIFIC model would be promised for delivery by Saturday. Well here we are Saturday- I was notified delivery will be there in 15 mins...okay great! 30 minutes later I get a call saying they can't make it due to weather. So then I assume Sunday since I should be priority ESPECIALLY since I was PROMISED Saturday delivery AND especially since I am a best buy member. They said soonest next date delivery was Tuesday. EXCUSE ME WHAT?? I am working 40hrs/week same with my husband to make ends meet, I specefically NEEDED WEEKEND DELIVERY. The fact that they push out the customers who were in line first to Tuesday instead of Sunday IS DISGUSTING. ONTOP OF BEING A BEST BUY MEMBER. I should have been rescheduled NEXT DAY no problem especially since its already on the truck and was 15 minutes from my house...FIFTEEN MINUTES FROM MY HOUSE THE DECIDED TO TURN AROUND AND RESCHEDULE FOR TUESDAY. HORRIFIC. Now I have to get my laundry done somewhere else after I paid for a higher end washing machine (was not planning on spending that but needed higher end to get said promised delivery date). This was also after we spent 2k there on a TV there as well! Can't believe the money I spent at this place and then get told my delivery date is pushed out 3 DAYS LATER. THREE.
Response from Best Buy
January 17, 2026
Hello Alison,
Thank you for your review. It's concerning when services are delayed beyond the anticipated delivery timeframe. It's never our intent to create such inconveniences, and we appreciate you bringing this to our attention.
So that we can document your feedback, please reach out to us on Facebook: https://bby.me/olc1xs, Instagram: https://bby.me/uvgr19, Twitter/X: https://bby.me/yppsdf. Be sure to mention your Google review 105855.
Loren M
January 15, 2026
5 out of 5
Good service
JUAN A
January 10, 2026
5 out of 5
Buen servicio
Vit Y
January 08, 2026
5 out of 5
I try to buy all electric devices from them, knowing they are reliable. Picking orders from them is quick as a snap