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Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2652 reviews)
K B
April 05, 2026
5 out of 5
Best customer service. I was very happy with their kind expansive knowledge each time I visited. They even found me a large view universal remote for my friend.
Joel D
April 02, 2026
4 out of 5
convenient location, parking is a little tricky in front. My go to location for tech.
Victor C
March 16, 2026
5 out of 5
Good person
Matthew K
March 02, 2026
1 out of 5
Buyer beware: do not purchase a laptop here. The Asus TUF gaming laptop I purchased for my wife to play The Sims on has continued to reset BitLocker or completely crash entirely.
Best Buy's 15-day return policy and exchange seems to violate the Federal Trade Commission stance on lemon laws when it comes to electronics. I questioned the staff on this as it seem they are not aware that the lemon laws.
They kept referring directly to the manufacturer while attempting to charge us for services to fix a computer they sold less Than 3 months ago. They do have a longer free option they didn't even initially mention citing that "I didn't become a member."
Frustrated, I expressed my concern for the policy. While I did purchase this close to Christmas, if I had purchased it well into the summertime, as a Christmas gift it would have been completely out of the policy for exchange if it was, indeed, defective.
However Best Buy employees are trained to not take responsibility for the products they sell. The internal logs in the computer will indicate that the computer has never run properly. I'm not exactly sure what's going on but I'll be sure to file a complaint with the Federal Trade Commission.
Response from Best Buy
March 02, 2026
Hello, thank you for taking the time to leave us a review. Getting a defective computer can be frustrating. Can you please reach out to us on Facebook (https://bby.me/gh2sro), Twitter/X (https://bby.me/tyijrk), or Instagram (https://bby.me/0dlesk) with more information about your experience? Please begin your message with "This is regarding my Google Review #124911".