Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2683 reviews)
Ted A
June 23, 2026
1 out of 5
This place use to be a top notch. I recently bought a fridge. Got it delivered. They took the old fridge down disassembled it. But could not bring the new fridge upstairs. It’s the same size fridge.now I was out of fridge for 1 week. Wasted a lot of food. I’m definitely not getting anymore appliances at Best Buy.
Response from Best Buy
June 24, 2026
Hello, Ted,
Thank you for sharing your concerns with your delivery not being able to be completed. We can understand that in some cases it may be difficult to bring an appliance up tight stairs to avoid damage to the building, or appliance can be difficult. Please reach out to us to investigate your order concerns with Review 176509 to any of our social media profiles below.
Facebook (https://bby.me/tpTUz6)
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Instagram (https://bby.me/1gGLmg)
Cynthia R
June 19, 2026
5 out of 5
Geek Squad was a big help, as always, with questions I had about my new laptop and software!
Lisbeth T
June 08, 2026
5 out of 5
Got what I need. More than satisfied 😊
Roque M
June 05, 2026
5 out of 5
The parking is easy, and it's easy to get shopping fast! The store employees are kind and knowledgeable.