Frequently Asked Questions About Best Buy Rockaway
How do I check product availability at the Rockaway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockaway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockaway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockaway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2575 reviews)
claudia g
August 27, 2025
5 out of 5
George was very attentive and knowledgeable. He answered all my questions and was very helpful. He made our decision to purchase a laptop very easy. Thanks George!
Dalo C
August 25, 2025
1 out of 5
Best buy prices are good at times. But they don't support what they sell. Bought a new cell phone and promised $100. Gift card and never got it. Got nothing but the run around afterwards. Bought a laptop and had issues with it after 4 months but still within warranty. Instructed to take back to Best buy, and Best buy says they don't support it unless we bought extended warranty. Will not buy anything else from Best buy again.
Daniel G
August 23, 2025
5 out of 5
Just bought a new TV from this store and Devon, Brian and the rest of the staff were extremely helpful and informative. They spent a lot of time with us to make sure we got the best TV in our budget. Highly recommend this location.
Rolando C
August 19, 2025
5 out of 5
There are always friendly people who are eager to help you meet your needs. I always get good prices and quality there.