As store is nice but BE CAREFUL with sellers
I bought a JBL Partybox speaker and i asked the seller”what’s my return limit time” and he said “you have one month time to return if there is any mistake or whatever”
I went to ask for a return after 18 days and they said “we have 14 days policy” so they didn’t return it and i asked for store credit and they denied that too
So BE CAREFUL WITH THE STUFF
Response from Best Buy
August 20, 2026
Hello, Shaban,
We appreciate you taking the time to reach out to us regarding your experience. Per our Return & Exchange policy found here: https://bby.me/T2m2N2, most purchases a 14-day return window. Let’s look into this for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/F43yz9), X/Twitter (https://bby.me/hDGEmO) or Facebook (https://www. https://bby.me/lEsZjR) with the details of your situation. Also add Google Review 206566. We look forward to hearing from you.
Purchased and had the Geek Squad wall mount my LG 77" OLED. The entire process was smooth and positive. Also, Isabel (Isabella?) at the TV department might be the most knowledgeable and friendly person I've ever incountered at any store, ever. She patiently walked me through all the differences in the TV technologies and helped me pinpoint what I was looking for without any sales pressure. Give her a raise!! lol The best.
I recently had to go Best Buy to ask about an item that I was not sure about. The sales associate that helped me was very knowledgable helped my selection so much easier.
Thank you Best Buy for the knowledgeable people on yor staff.