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Best Buy Secaucus
Services Offered
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Frequently Asked Questions About Best Buy Secaucus
How do I check product availability at the Secaucus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Secaucus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Secaucus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Secaucus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5750 reviews)
British R
June 12, 2026
1 out of 5
Never shop at Best Buy because they won’t take responsibility when they made a mistake. I brought an long refrigerator 3 days ago, and I spent $50 dollar on haul-away service, 3 days ago when they shipped the new refrigerator, they didn’t take the old one away and when we asked, they was being hella rude about it. So we contracted the customer service and explained the situation, they first gave me an excuse saying that it was because it was too dirty, mind yall, it wasn’t even dirty at all, that was an lame excuse they had, and after going back and forth, the service switched to the manager and supervisor where they promised me that we would get an $200 dollar compensation alongside an full refund for the $50 and told us we will get an call soon, it been 3 days and the haven’t contacted us at all so today we contracted them again, this time, they gave another excuse saying there was pest like bugs on the fridge, which mind u, that was not true because we hire professionals pest control every month as we do business for over 10 years, and I know it excuses because it went from being dirty 3 days ago to pest. I even emailed them the proof of us hiring pest control every 1 month which they ignored because they knew. They also refuse to give me my compensation which I also stated that I can just take $100 instead cuz this is insane and they act like we born yesterday trying to gaslight me about there no record and refuse to switch to the manager. After going back and forth for 1 hour, we called in again and explained once again to them denying again so they decided to switch the call to the supervisor and told me I have to wait 30 min because the supervisor is busy which is fine cuz it understandable, it been 3 hours, we called in since 9-11am. They still haven’t called me back. This is an big business that refuse to take accountability. I’m currently waiting for the $50 refund and they told me I have to wait 5 days and if I don’t get my refund, you will be sued and I am not playing with you.
Response from Best Buy
June 12, 2026
Hi,
Thanks for taking the time to leave your review and detail your experience. It's unfortunate that you did not receive the haul away service you expected. We understand why you would be upset by this. We are happy to take a look into this for you and help in any way possible.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171800 in your message to us.
X: https://bby.me/RAGJMt
Facebook: https://bby.me/VCBPOx
Instagram: https://bby.me/FeWT8Y
Miguel M
June 11, 2026
4 out of 5
A huge variety of electronic devices. Excellent place to check out your gadgets before you buy.
Mabell C
June 11, 2026
5 out of 5
Excelente
Peter C
June 11, 2026
1 out of 5
Terrible location, took them 30 minutes to see me and there was no line and wasn’t busy