Best Buy Secaucus

Nice best buy. Haven’t been in one in a while but they don’t change much. Associates helped us grab a tv from the back. Although, they did bring out the wrong one twice, they brought it to the register and even offered to bring it to the car which was kind (my cousin is jacked so we obviously refused politely). Would recommend if you need something.

Very rude staff. When we walked in, multiple employees were standing outside talking and didn’t say a word to us. We asked for help with appliances and one of those employees was brought in to assist — she was extremely rude, dismissive, and answered every question with an attitude. As we were leaving, we saw more employees right outside the door smoking. Overall, the service felt unprofessional, unwelcoming, and showed zero respect for customers.

Best Buy has the worst customer service. I tried ordering 3 fire sticks for my home. When I tried to order them online I was told I could only order 2 which was fair enough. I had my mom order 2 on her account and I ordered 1 on my account. My order got canceled 3 times saying I exceeded the limit on how many fire sticks I could purchase even though the order was for 1. I tried going on customer support and chatted with an online associate and they basically just told me that they couldn’t do anything and to just go into the store and buy it. Shortly after my mom’s order of 2 fire sticks also got canceled for no reason. The reason I was considering Best Buy is because they were offering the best price, but it isn’t worth the hassle. Just going to use Amazon instead. I would not recommended this experience to anyone.

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