Genuinely horrifying experience I had here. Despite there being more employees than customers, I still recieved poor service. The employee, Mohammed, threatened to spit on me if I did not “hurry the frig up.” I will no longer be giving you guys my business.
Response from Best Buy
August 20, 2025
Hello, thank you for leaving us a review on Google. I also like to know that my in store shopping trips will be fast and efficient, and that I will be treated respectfully. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #32375".
Regards,
^ Josh
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I have never written a review before but my experience here today inspired me to.
I walk into the store to buy a graphics card - asked an associate for help to take it out of the locked case and he called someone to take it to the front desk. Another associate comes over to take it to the front, but pauses when he looks at it. Says to the first associate that I have to purchase it online then come into the store. Doesn't tell me why, just says that and they both walk away without addressing me.
I then go to my car and order the part for same-day pickup, wait 15 minutes and go back to the store and explain the situation to the cashier. She says to just wait for the confirmation to come through on my phone. I sit in the store and it takes the whole hour for them to get the part that is sitting behind a locked shelf. I get several other items, cashier rings them up for me and puts the receipt on my items and starts to walk away. I ask for a bag, and she just puts it on top of my stuff without bagging it.
I'd get it if the store was busy, but the store liberally had a total of 10 customers inside and 20 associates working. I really appreciated spending an hour and 20 minutes to purchase items of a shelf, thank you for reminding me why shopping on Amazon is better.
Response from Best Buy
August 20, 2025
Hey there, Arthur,
We appreciate you reaching out to provide us with your feedback. I know how important it is to receive quality customer service, and I understand your concerns surrounding your experience. We would love to follow up with you on this to learn more about your experience. Please send us a private message on Facebook (https://bby.me/0lu2od), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #32370" and share your full name, email, and phone number.
All the best,
^Jacob
Sin dudas es el Best Buy de mi preferencia, solo en este he encontrado el trato y la amabilidad que a cualquier cliente le gustaría recibir en un establecimiento como este! Mis respetos y agradecimientos para sus empleados. Nada que ver con el de American Dream.