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Frequently Asked Questions About Best Buy Secaucus
How do I check product availability at the Secaucus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Secaucus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Secaucus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Secaucus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5828 reviews)
Dmitry S
October 09, 2026
5 out of 5
fast and reliable
Dakshin M
October 08, 2026
1 out of 5
Store manager David needs to be sacked for this store to survive! He has no clue of the inventory, doesn’t know how to deal with customers. He is an absolute disgrace to this company!
Response from Best Buy
October 09, 2026
We understand the frustration when you did not have a good experience in one of our stores with a team member. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/Ff0gQ9), Twitter/X (https://bby.me/qJ5yqK), or Instagram (https://bby.me/IxYPDz), and mention your Google review, 232565.
Pilates b
October 07, 2026
5 out of 5
I had the best experience buying a new TV. Omar was so knowledgeable and gave options despite the price. He wasn't pushy. Sam is manager was also so wonderful.
LUCAS H
October 04, 2026
1 out of 5
Came into this establishment in hopes to find a new laptop. I then became very interested in a Lenovo Chromebook Plus, mostly for its abilities and budget friendly price. So, I asked a worker to assist me in the next step of the buying process. Right away, the snob employee was trying to get me to purchase another type of laptop that was double to price. I repeatedly said no and he kept insisting, thinking he could manipulate me since I’m only a teen. Finally, he must of realized I’m not an idiot and went to on his device to see the availability of the computer. It was out of stock, which isn’t the part I mind. What I mind the most is how rude this employee was. He quickly rapped “oh well it’s out of stock” in such a snobby and disrespectful tone. He probably thought I would buy his stupid $800 computer but I said in the same exact tone he spoke to me “ok goodbye.” I don’t understand how this type of costumer service is acceptable.
Response from Best Buy
October 04, 2026
Hello!
We want every customer to feel welcomed, heard, and supported when shopping with us. We understand how disappointing it can be when you're searching for a particular product and feel that your preferences were overlooked.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/fe0yBe)
Twitter/X (https://bby.me/6yu3hN)
Instagram (https://bby.me/jizOYv)
Be sure to mention your Google Review number, #230505, in your message. Thank you.