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Frequently Asked Questions About Best Buy Secaucus
How do I check product availability at the Secaucus Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Secaucus Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Secaucus stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Secaucus Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5772 reviews)
Jake N
July 16, 2026
5 out of 5
I went to this Best Buy to pick up an item. The staff was very helpful in asking if I needed assistance and the store manager, David, was a terrific delight in the process. The customer service was exceptional in my experience.
Andrew V
July 15, 2026
1 out of 5
The last experience I had here was terrible. I returned a microsoft laptop immediately that was defective and the manager and staff would not give me a cash return, only store credit, going against policy. Also, when i was attempting to buy a mac, they continued to ignore me and persuade me to try a different brand. I was so appauled that i went to a different best buy to purchase my mac. I told the other location about my horror story and they stated they "weren't surprised," that they hear stories about the secaucus location. I left a message with the corporafe office that i wanted to file a complaint and the corporate office didng get back! Ive shopped at best buy my entire life and have spent thousands, but im going to reconsider where i go for my next devices.
Response from Best Buy
July 15, 2026
Good Afternoon, Andrew,
We certainly understand how you are feeling after an issue occurred regarding a return you made. We would be happy to review this situation in depth. Please feel free to send us a private message on social media that includes your Google review case ID: #188166.
- Facebook (https://bby.me/kRTI0H)
- Twitter/X (https://bby.me/zPwki1)
- Instagram (https://bby.me/fVfxxL)
Maureen L
July 14, 2026
1 out of 5
Ordered 55” $2700 outdoor TV. Never delivered after 3 appointments made. Made 2 additional visits to store and spent hours on hold with Best Buy and Maersk Shipping to resolve. Had to drive to Maersk in Elizabeth and pick it up myself. Clown show.
Response from Best Buy
July 14, 2026
Good Afternoon, Maureen,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your outdoor TV delivery. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #187528" for reference. You can find us here:
Twitter(X):
https://bby.me/VmxxeO
Facebook:
https://bby.me/7HaKxe
Instagram:
https://bby.me/LxSoqF.
houssam2
July 14, 2026
4 out of 5
Good store but a lot of hard drive products not in stock.