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Best Buy Union
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4694 reviews)
M C
January 17, 2025
1 out of 5
The worst experience. Someone i know bought a laptop more than a week ago and still hasn't receive it. Your customer service line is horrible, keeps getting disconnected, and the representatives just say I have to wait keep waiting. I bought many things from here but i can see that I am doubting I will do that anymore.
Mick j
January 14, 2025
1 out of 5
The staff was not helpful around that will be the last time I'll go to that location
Response from Best Buy
January 15, 2025
Hello and thanks for reaching out on Google, Mick.
Getting help in store should be easy and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64679898.
Kindly,
^Graham
Edwin M
January 11, 2025
4 out of 5
A little messy but got what I needed
james o
January 10, 2025
1 out of 5
I was just there this morning for a scheduled remote start installation. They called me to tell me they can't Install my kit because the negative port on my battery is dirty with acid build up. So In short they couldn't install my kit. I come home and cleaned the port and used a simple socket wrench to remove the connection which came off easily. They also gave me excuses that dashboard lights could light up if they remove that connection if ever the installation didn't work. What kind of installers do you have in your staff?? Such incompetent technicians!!! I drove from Staten Island for this installation that they told me. Could only be done in an hour and a half only to be turned down for simple things that they're not willing to do? That is just stupid. That is just incompetence. That is just laziness in their part. Bad for. Business. F
Bad for reviews. Bad for customer assistance. This is just unacceptable. There should be no stars on this complaint.
Response from Best Buy
January 10, 2025
Thank you for sharing your feedback regarding your experience during your installation visit, James. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64664562. We look forward to hearing from you.
Sincerely,
^Deysha