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Best Buy Union
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4609 reviews)
Richard S
November 20, 2024
1 out of 5
I was @ Wallmart 1 more time 4 vitamins. No more they suck plain & simple. Couldn't find what I wanted. The vitamins were all over the place. Not in alphabetical order anymore. Very disappointing
David P
November 17, 2024
5 out of 5
No hay que decirlo , que bestia buy es la tienda de tecnología que más variedad ti3ne en todo estados unidos los precios correctos, y tienen muchas ofertas al igual que buena garantía
Kris M
November 11, 2024
4 out of 5
Purchased a new computer from Best Buy. The sales person was excellent. Even purchased the 1 year Geek Squad service and had them transfer the old computer to new computer. You can schedule appointments for Geek Squad online or you can walk right in. Although it doesn't matter whether you make an appointment or walk in because the line can be ridiculously long with only 1 person at the counter. I'm not going to blame the person at the counter because each person I've met with has been extremely patient especially when customers were being rude and obnoxious in line. I blame management for not placing two agents at the desk. That would be my recommendation for the Geek Squad: have more agents when needed.
Attiba B
November 11, 2024
1 out of 5
Had an appointment to install a dash cam. Was stuck in traffic and was running 20 minutes late. I called and the person on the phone said it won’t be a problem. When I got there, the guy said that I’m too late to do anything. Then why tell me to come in on the phone? Requested my money back. Thanks for the wasted trip!
Response from Best Buy
November 12, 2024
Hello, Attiba,
Thank you for reaching out. Arriving at the store and finding out that your appointment needs to be rescheduled, especially after calling in, is not a situation that would be very welcome.
So we may review this matter at the Corporate level, please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64413984" in your message. Thanks!
Regards,
^April