Best Buy Union

⭐ One-Star Review: A Complete Waste of My Time I scheduled a 5:40 p.m. iPhone screen repair through Apple at the Best Buy on Route 22 in Union, New Jersey. I drove 30 minutes to the store expecting my confirmed appointment to be honored. When I arrived, the Geek Squad employee checked whether the replacement screen was in stock. He confirmed they had it, but said the technician who performs screen repairs was leaving for the day. My only options, he said, were to return the next day or leave the phone overnight. I chose to leave it. The employee also told me that Apple "doesn't know how their store works" and that the store doesn't really handle repair appointments after 5 p.m. If that's true, why was Apple able to book me a confirmed appointment at 5:40 p.m.? After driving 30 minutes home, I received a call around 8 p.m. telling me the repair was complete and I could pick up my phone if I returned before 9 p.m. Suddenly, a repair I had been told could not be done that evening was finished. I now had to drive another 30 minutes back to Best Buy, then 30 minutes home again. That was an additional hour of completely unnecessary driving, all because my scheduled appointment was not handled properly. My time was completely disregarded. When I returned to pick up the phone, the repair waiting area was full of customers, which made the earlier explanation about appointments after 5 p.m. even harder to understand. I cannot know whether I was deliberately misled, but the conflicting information and poor communication were unacceptable. The screen was in stock, I had a confirmed appointment, and the repair was ultimately completed that same night. There was no clear reason I needed to make two trips. This was a tremendous waste of my time. Best Buy and Geek Squad need to do a much better job honoring scheduled appointments, communicating honestly, and respecting their customers' time. I expected far better service, especially from a company that promotes itself as an authorized Apple repair provider. One star. Completely unacceptable customer service and a frustrating waste of my evening.

The Best 🫡🔥

I would put a negative 5 rating if it were possible. I went in to return a TV that was delivered broken. The manager refused to process my return even though I had all the information needed. Today is 10/23 and the deadline for returning it is 10/25. The manager then left the store saying his shift was over. I called customer service which was very helpful. The customer service rep told the other manager to process the return and she refused as well. They are not following Best Buy company policy and should be severely reprimanded.

Bad customer service. One person started to help me, jump to talk with his colleague. Very impolite