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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5232 reviews)
Jonathan D
August 24, 2026
1 out of 5
Terrible. Avoid this Bestbuy. Shop amazon for less headaches
Edwin
August 23, 2026
4 out of 5
No encontré lo que buscaba
Lilián H
August 19, 2026
1 out of 5
Es un asco el servicio, pésima calidad, de lo peor, los empleados demoran horas en atenderte, llegamos y desde el primer momento sabíamos q queríamos comprar, tuvimos que esperar demasiado tiempo para ser atendidos, me pareció una falta total de respeto debido a que habían empleados disponibles...
Ghanshyam P
August 14, 2026
1 out of 5
First time coming here and heavily disappointed. Came in to pick up my fold 8 ultra order with Samsung care 2 year purchased via Samsung site. I checked my warranty status and it kept stating 1 year standard. To find out after speaking with Samsung for an hour the IMEI on the phone Best Buy labeled for pickup was the incorrectly giving to me. Know I have to return the phone per Samsung and order another one to fix this mistake as they cannot transfer the 2 year Samsung Care over to the one I have in hand. So thank you BB for this royal mistake as I will be without a proper phone for work as I already sent my trade in to Samsung to get the credit.
Response from Best Buy
August 14, 2026
We understand the frustration when your order pickup experience did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/HQDekk), Twitter/X (https://bby.me/a1z31v), or Instagram (https://bby.me/jVmH3H), and mention your Google review, 203329.