Is amazing how many times I could be ignored by people. I walked in knowing exactly what I wanted to buy. I needed a salesperson. And it took 15 minutes of me watching salespeople ignore me while watching TV and chatting before they thought it was important enough for me to buy something. It's incredibly rude and frustrating. Will never go back.
Response from Best Buy
April 09, 2025
Hello, Jay,
Thanks for reaching out and providing your feedback. When I go into my local store, I can usually expect to find helpful and friendly associates to assist me quickly, so I can understand your disappointment. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please send us a private message or DM providing your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 65027243.
Kind regards,
^Aaron
Ordered online, quick easy pick up not too crowded on a Wednesday 11am
Terrible experience. I went to pick up an order, granted I was early, but the young man stated he was goining to prioritize the order. After 40 mins I go to the front greeter to ask for help, with my order. She stated, "oh I wish u came to me first," I said I was trusting your co worker to help me. After 10 min the person greeting came up to me and stated that it was not in stock and I would have a selection of options. Not only did I have to pay 20 dollars more, I was made to wait for an item I bought to be picked up and was never alerted. This young generation is far beyond lazy. They just don't care about anyone but there own gratification.
Response from Best Buy
April 06, 2025
Hello, Issac.
If I were in your position I would feel the same way and frustrated as well. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen. We would like to do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65012888. We look forward to working with you.
Best,
^Allison