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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4934 reviews)
Christopher K
September 06, 2025
1 out of 5
Spoke on the phone with Val for about a half hour and asked to speak with a manager regarding my extended warranty. She refused to transfer my call and stated the manager was in a meeting and would return my call within a half hour. The manager (Joy) never returned my call. I have been a Best Buy Total member for several years. I will be canceling my membership due to the poor customer service I received. Additionally, the the Best Buy Total membership is not worth the price. I was given the run around and was provided false information several times. Definitely dont buy the extended warranties. Costco has a superior policy and customer service. I will be reaching out to Corporate regarding this issue.
Mario E
September 05, 2025
5 out of 5
Great service
Miguel V
September 03, 2025
1 out of 5
Very bad customer service, a lady who attended me looked very nervous and stressed, she was talking loudly and spoiled in front of the manager. Very bad!! She should look for another job.
John L
September 03, 2025
5 out of 5
Great service on installation of dash cam