Absolutely RIDICULOUS. @BestBuy has the worst, most customer-hostile trade-in policy. Their impossible 13-day mail-in window has cost me the $140 total credit on my Pixel ($110 promo + $30 trade-in value).
I tried resolving this in-store, and the transfer to a supervisor via a polite phone call was DROPPED THREE TIMES. No other major retailer has a window this short. Best Buy publishes an extended return policy but uses small print to make an exception for these devices.
Fix this system failure and honor the original deal, @BestBuySupport!
#BestBuyFails #TradeInScam #WorstCustomerService
10/10. I was in and out the staff was helpful and friendly....The deal for a Z1 Extreme Legion Go S was stellar as well.
friendly place and people lowkey
Johnnie
November 24, 2025
Meek was incredible and helped so much! Rather than me having to drive to a different store she helped find the item I needed and got the job done quickly and professionally and was very friendly! Thank you again for taking the extra time to get it done for me and making sure I had a phone for work and thanksgiving!