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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4900 reviews)
Tiffany
August 02, 2025
5 out of 5
Jose went above and beyond to make sure I got the product I needed! Really appreciate that. Great employee, should be rewarded.
Wayne J
August 01, 2025
4 out of 5
Nice, clean location with helpful staff. Only negative is that it lacks curb appeal and always looks closed from the outside looking in.
Jose B
July 31, 2025
1 out of 5
Trying to buy a meta glasses, no one shows up after 30 minutes … guessing why the store is empty and about to close … another buy from amazon
Response from Best Buy
July 31, 2025
Hey there, Jose,
We appreciate you reaching out to provide us with your feedback. I know how important it is to receive quality customer service, and I understand your concerns with not being assisted. We would love to follow up with you on this and learn more about your experience. Please send us a private message on Facebook (https://bby.me/ajv1ys), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #22887" and share your full name, email, and phone number.
All the best,
^Jacob
sylvie d
July 29, 2025
5 out of 5
Great place to purchase any entertainment items. Great costume service, I was in and out.