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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5212 reviews)
WhatGodCannotDoDoesNotExist N
July 15, 2026
5 out of 5
Delivery prompt and effective
DeQuan A
July 13, 2026
1 out of 5
Horrible experience with this Best Buy the customer service is horrible no accountability and the manager Adnand does absolutely nothing for him to be a manager, I spent alot of money only for the tv to not work and then to be treated in an unfairly manner is unacceptable, will probably never go to this Best Buy again....
Response from Best Buy
July 13, 2026
Hello,
Thanks for taking the time to share this with us. After such a big purchase for a new TV, it's understandable to not be able to get the assistance you were seeking when it didn't work, isn't ideal. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/0xNdHh), Twitter/X (https://bby.me/Z3c1AR), or Instagram (https://bby.me/47mgGN). Be sure to include a reference to your "Google review #186767" in your message, as well.
Jacob s
July 11, 2026
5 out of 5
Chase was very helpful with recommendations and very respectful. Really enjoy my TV
Chirag D
July 11, 2026
1 out of 5
I had a very disappointing experience with Best Buy.
I purchased a brand-new Microsoft Surface Laptop online from Best Buy. During the initial setup, I discovered that the keyboard was completely non-functional, making it impossible to finish configuring the laptop.
I took it to my local Best Buy store, where the Geek Squad technician confirmed that the keyboard was defective. However, instead of replacing the brand-new defective laptop, I was told the device had to be reset first. Since the keyboard didn’t work, they said they would charge me $100 to perform the reset, and if I didn’t pay, they would not process the replacement. This decision was confirmed by the branch manager.
It’s unreasonable to expect a customer to pay to resolve a manufacturing defect on a brand-new product that arrived faulty. I wasted nearly two hours at the store and left without a resolution.
This was one of the worst customer service experiences I’ve had. I expected Best Buy to stand behind the products they sell, but instead I was asked to pay extra because the product was defective out of the box. Extremely disappointing.