Best Buy Union

Great experience staff's are attentive and helpful pleasant and warm.

Currently undergoing Renovation..so likye products on display. Best to check item availability online for the store and then show up on person. Excellent staff..very helpful

I am extremely disappointed with the customer service I received from Best Buy today. This morning, I called regarding a Ring outdoor camera purchase because I noticed on my receipt that I was charged taxes twice, even though both items were purchased on the same day. I have purchased Ring cameras from Best Buy before and have never experienced this issue. When I called, I spoke with a representative named Hugo. Instead of addressing my concern, he repeatedly accused me of screaming at him, which I was not doing. I remained focused on trying to understand the charges on my receipt. I also asked multiple times to speak with a supervisor or manager, but my requests were ignored. Eventually, Hugo hung up on me. I find this behavior extremely disrespectful and unprofessional. As a customer, I expect to be treated with courtesy and to have my concerns addressed appropriately. Hanging up on a customer who is requesting assistance and asking to speak with a supervisor is unacceptable. I would appreciate having this matter reviewed and being contacted by a manager regarding both the tax charge issue and the poor customer service I experienced.

If you’re a thief that likes to steal card numbers to make purchases, then this location is for you. I received a voicemail from a supervisor named Matthew saying that he was looking for me but did not bother to leave any additional information. I called the number that was on my caller ID to get in contact with him only to get redirected to a person named Gasper who was of no help at all! I noticed that there was a purchase made at Best Buy for $200 AirPods that I never authorized on my bank statement. It turned out someone made an online purchase with my card and picked it up at the Union location without having their ID checked. A little tip for the store: Please verify the person’s ID before you let them walk away with an online purchase! It is a headache to contact the bank to dispute unauthorized purchases!