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Best Buy Union

4.1
(5189 reviews)
2391 US Highway 22 W
Union, NJ 07083
(908) 810-2150
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Frequently Asked Questions About Best Buy Union

How do I check product availability at the Union Best Buy?
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My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.1
(5189 reviews)
Kim C
June 21, 2026
1 out of 5
I am extremely disappointed with the customer service I received from Best Buy today. This morning, I called regarding a Ring outdoor camera purchase because I noticed on my receipt that I was charged taxes twice, even though both items were purchased on the same day. I have purchased Ring cameras from Best Buy before and have never experienced this issue. When I called, I spoke with a representative named Hugo. Instead of addressing my concern, he repeatedly accused me of screaming at him, which I was not doing. I remained focused on trying to understand the charges on my receipt. I also asked multiple times to speak with a supervisor or manager, but my requests were ignored. Eventually, Hugo hung up on me. I find this behavior extremely disrespectful and unprofessional. As a customer, I expect to be treated with courtesy and to have my concerns addressed appropriately. Hanging up on a customer who is requesting assistance and asking to speak with a supervisor is unacceptable. I would appreciate having this matter reviewed and being contacted by a manager regarding both the tax charge issue and the poor customer service I experienced.
Veronica S
June 17, 2026
1 out of 5
If you’re a thief that likes to steal card numbers to make purchases, then this location is for you. I received a voicemail from a supervisor named Matthew saying that he was looking for me but did not bother to leave any additional information. I called the number that was on my caller ID to get in contact with him only to get redirected to a person named Gasper who was of no help at all! I noticed that there was a purchase made at Best Buy for $200 AirPods that I never authorized on my bank statement. It turned out someone made an online purchase with my card and picked it up at the Union location without having their ID checked. A little tip for the store: Please verify the person’s ID before you let them walk away with an online purchase! It is a headache to contact the bank to dispute unauthorized purchases!
Response from Best Buy
June 17, 2026
Hello Veronica, Thank you for taking the time to let us know about this, it sounds like a serious matter that we would like to look into. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173729 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/GiyoNI) • Twitter/X (https://bby.me/sJ01vG) • Instagram (https://bby.me/sQCYUo)
J R
June 16, 2026
5 out of 5
Great and mega store for electronics needs
Rodrigo
June 10, 2026
3 out of 5
Some sellers are very rude
Response from Best Buy
June 10, 2026
Hello Rodrigo, We can see why you’d be upset if you felt you were treated rudely, and we’re really grateful you took the time to share your experience with us. Your feedback matters. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #171123 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/bPVIYM) • Twitter/X (https://bby.me/rX6gWP) • Instagram (https://bby.me/UxRoDw)

About Best Buy Union

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