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Best Buy Union
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4601 reviews)
Noor S
November 05, 2024
1 out of 5
Most pathetic store ,i had gone to buy phone..even after 20 minutes no one is bothered to attend or bothered to ask customers.The sales woman by name "DAMATRIS" was least bothered even to look at customer or inform them that it would take time,whoever is the store manager he/she needs to train his staff.
Milton B
November 03, 2024
1 out of 5
Please avoid this Best Buy at all costs. I have been to this location twice in two days to exchange a mouse. It says there are two in stock — 4 different employees were “searching” for the mouse and wasted over an hour of my Sunday. Mind you, I can see/hear they are chatting and fooling around with each other while telling me they are “still looking for it”, with not a care in the world. They come back with THE WRONG MOUSE. So frustrating. Never again.
Response from Best Buy
November 03, 2024
Hello,
Thanks for sharing your feedback with us. I understand not being able to complete the exchange of the mouse that you purchased, isn't an ideal experience. I'd like to have our corporate team review this to see how we can help.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location and mouse that you're trying to exchange. Please also refer to your "Google review case 64384314" in your message to us.
Sincerely,
^Melissa
john l
November 02, 2024
5 out of 5
Great service and friendly staff highly recommend
Jeff V
November 02, 2024
2 out of 5
I had curbside pick up online order and i waited 20 minutes for my item to come out. No one ever came and I went inside to obtain my items. Multiple employees standing around and no one looked interested in helping me
Response from Best Buy
November 02, 2024
Hi, Jeff,
Thank you for bringing this to our attention. We are saddened to hear that this has been your experience and would like to investigate this further. Kindly send a private message or DM with your full name, phone number, email address, and location that this takes place to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). Please include Google Review 64380666 in your message when reaching out.
Sincerely,
^Tina