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Best Buy West Paterson

4.1
(4881 reviews)
30 Andrews Dr
Woodland Park, NJ 07424
(973) 812-9430
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Recent Reviews

4.1
(4881 reviews)
Danilo R
June 26, 2026
1 out of 5
Firstly, I tried to call the store directly to see if they had an item in stock. I was redirected and then finally spoke to an agent who wasn't even at the store. She could barely answer simple questions ("do you have xyz in this store?") and wasted more time than if I had just gone to the store directly. Next, I get there and it's a ghost town. Multiple workers sat in front on their phones, no one in the aisles in the actual store. I can't find the item I'm looking for, so I try to ask someone for help and they direct me to an aisle I've already been to. He says he'll call another employee to come over - I wait 5 minutes and no one arrives. Thanks for wasting my time
Response from Best Buy
June 27, 2026
Good Morning, Danilo. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience in store looking for your product. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #178666" for reference. You can find us here: Twitter(X): https://bby.me/R7P5an Facebook: https://bby.me/kkhUQh Instagram: https://bby.me/FOo88b
Mariusz Z
June 25, 2026
1 out of 5
We purchased a new Bosch dishwasher from Best Buy with free delivery and free installation. We expected the installation to be done properly and professionally, but instead the installers appear to have reused the old Samsung bottom plate on the new Bosch dishwasher. The holes did not match, so they drilled new holes into our brand-new appliance to make it fit. Even though the delivery and installation were free, this was still very disappointing and not the level of care we expected. I hope Best Buy reviews this issue and takes responsibility for the damage done during installation.
Response from Best Buy
June 25, 2026
Hello, Mariusz. Thank you for sharing your feedback. We are concerned to hear about your experience with the installation of your new Bosch dishwasher, especially regarding the modifications made to the appliance during the process. This is not the level of workmanship customers expect when receiving installation services, and we appreciate you bringing these concerns to our attention. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/qwUMWa) - Twitter/X (https://bby.me/pGiZof) - Instagram (https://bby.me/nNt0yn) When reaching out, please reference your Google Review 178048.
Kevin L
June 24, 2026
1 out of 5
I've been to this location multiple times over the past few years and trust me the customer service sucks, they don't even seem to want to sell you anything. I asked a worker a question about a TV and he responded that it's discontinued and can't do anything about it and walked away. He didn't even try to make a sale on a different TV. I ended up going to pc richards and they sold me 2 tvs and wanted to sell me a mattress for a deal but I knew where to draw the line. They were respectful and informative while the bestbuy guy only looked up on his phone for answers. He should already know about the products he's selling. I'm never going to bestbuy again.
Response from Best Buy
June 24, 2026
Hi, Kevin, We are sorry that this has been your experience and share your frustration. Please send a private message via Facebook (https://bby.me/9fbDTm), Twitter/X (https://bby.me/UDIz6f), or Instagram (https://bby.me/K5uMiq) so that we can look into this. In your message, be sure to state that you are replying to Google Review 176641.
Shari
June 21, 2026
2 out of 5
I spoke to somebody over the phone about getting CarPlay installed. After answering 15 minutes of questions about what kind of car it is, the year, which trim package it has etc. the estimate was $780. I went in person to see how to start the process and he said it would be between &1300 and $1400. Shaaaaady.
Response from Best Buy
June 22, 2026
Hello. Being told conflicting information is far from ideal and we understand your concerns. We would be happy to address these concerns and help assist in any way. To do so, please feel free to send a private message of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. When you reach out, please be sure to include Google Review number 175512. Thank you.

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