Best Buy West Paterson

Marc the Manager Thank you Soo Much I was there Last week and you helped me with my Speaker from Best Buy. I am so appreciative you are doing Great things and I hope you get this Message you really go out of your way for the customers I really wish I could do something for You Marc so this is my way of saying I am grateful 🙏 Five Stars 🌟 🌟 🌟 🌟 🌟 💯

The down fall with best buys and i prefer pc richards its because it does not have many employees, you walk in they don't greet you. Your stuck trying to figure out which direction should I start in. The sale rep I had was great thats why i gave 3 stars. It's every best buy you walk in though. Very dry if I go to pc richards tons of representatives ready to help they listen to what you are looking for and helps make your shopping experience simple, easy, and very comfortable.

My shopping experience was a complete headache for me. The employees definitely need to be trained on how to do customer service. Even the person who said he was the most authorized person in this branch does not know how to talk to the customer. He said that he could not do anything even though he was the person who was supposed to solve my problem. Online customer service directed me to the branch where I bought the products but the "big boss" in the branch said that he could not solve this. When buying the product in the first place, pay attention to the installment plan and the prices. Later on, it is very difficult to find a solution both online and in the store. About 7-8 hours of my time was wasted. I just went back and forth between the store and online customer service.

Everything about the purchasing experience was spectacular. Joana in Purchasing over the phone was bilingual, genuinely pleasant to assist me and incredibly educated on my purchase needs directing me to comparable items , available sales and extended coverages. My site visit to pick up my purchase was as pleasant as my order experience. I was in and out of the store in 10 minutes. Knowledgeable staff who was waiting for me. I hadn't visited a Best Buy store in almost two [2] decades due to an unprofessional rushed experience. Starting with the first impression from Joana Best Buy has another satisfied returning client. Keep up the great work Best Buy - especially finding and keeping dedicated professionals like Joana !