Jennifer G
November 26, 2025
I bought a gaming chair online. It came in in the world's smallest box so I know that it is not going to be what I needed for. I went into the store to return it and they are telling me that I didn't purchase it through Best buy even though I went to bestbuy.com. I cannot return this item in the store. They did try to help me but couldn't. I went to process my order return online and online. They cannot find my order. So I cannot return the item at all. I will never shop at the store again. If I wanted to order from a third party marketplace I would have ordered from Amazon.
I like shopping at Best Buy for appliances because of price and more importantly the warranty programs it has as a member. The warranty not only covers your appliance but everything you buy at the store, even your cell phone, as per the salesperson. Thats CRAZY!!!