Best Buy West Paterson

I had a really frustrating experience at Best Buy, and this is now my second bad visit here. I’ve been a loyal customer for over 15 years and have used Best Buy’s insurance for about 8 years, so I know how this process is supposed to work. I came in to replace a Ninja blender that I pay monthly protection for, expecting a simple swap. Instead, I got bounced between checkout and Geek Squad while employees were openly saying I shouldn’t have been sent there. Not the best start, but mistakes happen. It’s okay. After a couple employees couldn’t help, a younger Spanish guy in a black shirt with an LG logo and black glasses stepped in. From the start, he had a bad attitude. He told me I needed to pay a $30 deductible, which I’ve never had to do before. When I asked for clarification, he didn’t just fail to explain it, he purposely ignored me and acted annoyed. Dude I just asked for clarification. Then when it was time to pay, he tried charging me $89.99. I asked again for an explanation, and again, he ignored me, and was giving me faces. When I asked to speak to a manager, he said, “He’s literally going to tell you the same thing, bro.” I’m not his “bro.” That’s not how you speak to a customer. Have some respect. He then just walked away. Literally picked up a box, and left the building. I was left alone, unattended, and with no confirmation that he even called his manager. I just didn’t leave but I still needed help… I spoke to a manager about the entire situation but all I got was that he “can’t speak on his employee,” which is just amazing isn’t it? I’ve been an operations manager for 7 years. I know how it’s supposed to go. In the end, the price somehow went from $30 to $89.99 and back to $30 with zero explanation. I didn’t upgrade, I got the exact same model and everything. After 15+ years as a customer, this was completely unacceptable. Unprofessional staff. I’d love the kids name, and would love to report him to corporate. Never had this experience at any other Best Buy. Unfortunately this one was closest to me.

Problem with smartwatch battery. They could not help. Referred me to someplace that dwal with batteries or buy a new watch.

I hate to give a bad review but I have to be honest I went here yesterday, the first person was great asked us for help and told us they didn’t have the item but we could order it at the register for pick up at another store. I go to the register and they tell me they can’t order it for pick up, he was literally complaining about being tired and then told me he couldn’t help and that he didn’t know how to use the register to place my pick up order for another location and that it was out of stock which was interesting because how could all three things be true at once? But whatever another person had to help which was fine but then they let him finish the transaction and he didn’t ask me if I wanted to make a donation but he donated $10 towards something I didn’t even know was an option on my behalf so I overpaid by $10 for no reason at all. I will be going to literally any other Best Buy going forward, in this economic climate every penny matters and where you choose to spend your money matters.

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