Saying pick-up will be ready on monday 3 days ago. And monday, they say it will be delayed to they dont even know when. Probably Thursday they say. Cant even say when. Its end of 2025 and they still cant make it right. After i called them they even hang off the phone on me while waiting them to "prioritize" my order. Great job. Never again!
Response from Best Buy
December 01, 2025
Hello. Having any delays in receiving an item is far from ideal. We appreciate you bringing this to our attention and would like the chance to look into this for you. If you have a minute, please reach out to us on Facebook (https://bby.me/b2e9x6), Twitter/X (https://bby.me/6yqi1k), or Instagram (https://bby.me/w773j6). When reaching out, please include Google Review number 79713. Thanks!
Absolutely RIDICULOUS. @BestBuy has the worst, most customer-hostile trade-in policy. Their impossible 13-day mail-in window has cost me the $140 total credit on my Pixel ($110 promo + $30 trade-in value).
I tried resolving this in-store, and the transfer to a supervisor via a polite phone call was DROPPED THREE TIMES. No other major retailer has a window this short. Best Buy publishes an extended return policy but uses small print to make an exception for these devices.
Fix this system failure and honor the original deal, @BestBuySupport!
#BestBuyFails #TradeInScam #WorstCustomerService