Best Buy West Paterson

IRONIC: Best Buy? More Like Worst Buy. I had a very disappointing and frustrating experience at Best Buy #468 in Woodland Park, NJ on August 21, 2026. I originally purchased a CyberPowerPC desktop online. After that purchase, a Best Buy employee told me that I should apply for the Best Buy credit card because I could receive approximately $300 (15%) in rewards on the computer purchase. I trusted the employee and agreed. I was told that if I paid the credit-card balance in full within one month, I would get the approximately $300 benefit. Because I wanted to take advantage of the offer, I returned the computer I had originally purchased online and purchased a new computer using the Best Buy credit card. The problem is that the employee did not clearly explain that the approximately $300 benefit would be provided as Best Buy rewards/gift-card-type certificates rather than as cash or an immediate discount. I relied on what he told me because I trusted Best Buy. When I questioned this, I told them that I felt this was a scam because I trusted them and relied on what their employee told me. Instead of addressing my concern, I was told that I should have read the terms myself. I explained that the terms are lengthy and that I relied on the employee to explain the important terms of the offer accurately. What made the experience even worse was that, as I was leaving, a female employee whose name I did not get made a comment to the effect that I had been “so busy talking” and hadn’t read or focused on the terms. I found that extremely unprofessional and disrespectful. There were also two additional paid services that were not properly explained to me: * Microsoft 365 Personal – $59.99/year * My Best Buy Plus – $29.99/year The employee told me I was going to receive a Microsoft subscription, but he did not tell me the $59.99 price and did not ask me if I wanted to purchase it. Likewise, I was charged $29.99 for My Best Buy Plus. The price was not clearly explained to me, and I was not asked whether I wanted the membership. That’s $89.98 in additional subscription/membership charges that I say were not properly disclosed to me before they were added. I spoke with Yamin, who was the manager covering the store that day while the regular manager was absent. I understand that John Miller is the General Manager, although I did not speak with him personally. I still have the new computer and all of my receipts and documentation. I have also submitted a formal complaint to Best Buy’s Ethics Office. This isn’t about complaining because a promotion has terms. It’s about trusting a Best Buy employee to accurately explain a $300 credit-card promotion and clearly disclose paid subscriptions before adding them to my purchase. My advice: get the exact price and terms of every promotion, subscription, and membership in writing before agreeing to anything at this location. Update 8/23 : I’m disappointed by this response. There is no apology for the time I wasted or for the misleading experience I had. I’ve also noticed many recent one-star reviews describing similar issues. This clearly deserves more than a generic request to DM—I expect Best Buy to take responsibility and address the underlying problem.

Good location and not too busy

"I had an incredible customer service experience at this store, even though it didn’t start out that way. The day before, an associate couldn't find my device's serial number in their system and simply told me to contact the manufacturer. I did that and returned the next day, and this time the store manager stepped in to help. It turned out to be a bigger issue than just a missing serial number: a previous insurance claim for a different device had been mistakenly logged under this current device's information. The manager took the time to dig deep, pulled up past receipts, traced the error, and successfully fixed the mix-up so I could file my new claim. I truly appreciate the dedication, patience, and care this gentleman showed to fix the problem. Outstanding service!"

Todo muy ordenado, Y el personal bien amable..