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Best Buy West Paterson
Services Offered
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Frequently Asked Questions About Best Buy West Paterson
How do I check product availability at the West Paterson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Paterson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Paterson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Paterson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4504 reviews)
Lourdes L
November 18, 2024
1 out of 5
Staff don’t even look your way. I walked over to one employee and asked if I can get some assistance at a specific department. He said he will send someone over. It wasn’t that busy on this day. After waiting 15 minutes, it was safe to assume help wasn’t on its way.
Response from Best Buy
November 18, 2024
Hello, Lourdes.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
mejeet u
November 09, 2024
5 out of 5
Elektronik ve beyaz eşyada görerek almak için iyi bir nokta.
glory g
October 29, 2024
1 out of 5
Employees have no interest in helping customers. I asked an employee for help, and he told me that he was busy when he was just walking around the entire time. I even overheard some employees making inappropriate comments about other customers whom they were helping.
Response from Best Buy
October 29, 2024
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is certainly not the kind of customer service we strive to provide here at Best Buy. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64366854" and share your full name, email, and phone number.
Thanks,
^Vanessa
james m
October 27, 2024
3 out of 5
In stock inventory very low. You would think that they were going out of business. Phone accessories had a lot of empty peg hooks. Others
had 1 item.
Response from Best Buy
October 27, 2024
Hi James,
Thank you for sharing your feedback with us. I appreciate you bringing this to our attention, and I understand how disappointing it can be to find low inventory levels, especially when you’re looking for specific items. It’s important for us to provide a well-stocked selection for our customers, and your insights are valuable in helping us improve.
I’d like to hear more about your experience and see how we can address your concerns. Please connect with us by sending a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy. In your message, kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with conversation number 64358589 so we can quickly identify and assist you.
Thank you again for your feedback. I look forward to helping you!
Best regards,
^Magee