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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy West Paterson
How do I check product availability at the West Paterson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Paterson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Paterson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Paterson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4932 reviews)
Thomas C
November 10, 2026
4 out of 5
I went to get a new laptop.Only problem was, I had to wait a long time to get help. Other then that it was a pleasant experience.
meditation T
November 07, 2026
2 out of 5
Try to get a car stereo,they called out twice for someone to assist me,no one showed up.
Response from Best Buy
November 08, 2026
Hi there,
Thank you for reaching out and sharing your experience. This is far from the experience we intend to provide for our customer. We intend to provide a quality experience through our Geek Squad Autotech program.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on our socials:
Facebook (https://bby.me/Twj6wl)
Twitter/X (https://bby.me/hf0gwz)
Instagram (https://bby.me/wvJim2)
Please mention your review #251541, so we can further assist you.
Van
November 05, 2026
1 out of 5
Try calling them for help. You get the most annoying ai that refuses to get you to a real human. I just hung up without my question being answered
Response from Best Buy
November 05, 2026
Hi there,
Thank you for taking the time to leave a review here on Google. I can certainly understand why this experience would be disappointing. When you're looking for assistance, it's important to be able to connect with the right resource, and repeatedly interacting with an automated system without getting your question answered can make the process feel more difficult than it should be.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/90RFO4)
Twitter/X (https://bby.me/x2aHb8)
Instagram (https://bby.me/rHHzLz)
Please mention the phrase "Google Review #249109" when reaching out on social media.
Robert W
October 31, 2026
1 out of 5
They told me a certain laptop model will be on display, confirmed it with an agent on the phone-- drove 45 min, and, NOTHING
their logistics management is awful!!
Response from Best Buy
November 01, 2026
Hello, Robert,
Thank you for sharing your experience. Being told a laptop would be available to view, only to arrive after a 45-minute drive and find otherwise, is disappointing.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #246736” when reaching out on social media.