Best Buy West Albuquerque

Had Product i needed in stock

Visited to purchase a new S pen for my Galaxy. Walked in to see a huge portion of the staff standing around up near the entrance seemingly socializing. Not 1 person greeted or offered to assist me. After around 5 minutes of looking for what I needed by myself and finding it, I decided to record my interactions (or lack there of) with the staff. After a decent amount of time (3-5 more minutes with my phone up to show that I was clearly recording), a Verizon salesman finally asks if I need help to which I respond YES, I CERTAINLY DO! I tell him that I'm looking for an S Pen, to which he very quickly responds with "we don't sell those in store". I the proceeded to walk him over to where they WERE in store on the shelf near the phone accessories. His response was not to assist with getting the item, instead it was to ask if I had been recording, to which I said very directly YES I have, to show the customer service here. He then told me he didn't consent to being recorded and that I had to delete the video I had taken. I informed him that if he didn't consent to being recorded that he should likely find somewhere else to work as there are cameras alllllll over the place in the store he was working that were recording the same thing I was...the only difference being that mine could and would be shared with the world as needed. Customer service as a whole has gone into the crapper, but this was a different level than much of what I've experienced until this day. I can only share a 30 second clip on here but the video is around 3 minutes long...and it wasn't until staff noticed they were being filmed that someone (not a best buy employee) decided to speak to me, and that was only because he didn't wanna be recorded exhibiting such piss poor service!

The geek squad was really busy. And was requested to make appointment

Great customer service