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Frequently Asked Questions About Best Buy West Albuquerque

How do I check product availability at the West Albuquerque Best Buy?
How do I check my order status?
My local West Albuquerque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Albuquerque stores’ holiday hours?

Recent Reviews

4.1
(4168 reviews)
Jim C
July 27, 2025
5 out of 5
Easy to order on app. Pickup was smooth. Staff was very professional and friendly.
jack a
July 27, 2025
5 out of 5
Buying at Best Buy was an awesome experience!! I called them to make sure they had the Breville oven in stock and the guy I talked to said yes and that he could assist with paying for it. He took my name and address I think and sent me a text with a link to pay with. I then received an email with the receipt. Less that 10 minutes later I got an email saying the unit was ready for pickup! We drove to the store and walked right in to the pickup desk by the front door and they young lady brought out the unit and we left! That was one of the best purchasing experiences I’ve had in a long time!! Highly recommended!!
Sean M
July 25, 2025
2 out of 5
Purchased a Nintendo Switch 2 through the App because it said available for in store pickup in about an hour. Without any notification, the app change my pick up date to almost a week later. So I decided to swing by the store anyway just to see what happened. The lady behind the customer service said "oh, this happens all the time and you aren't even the first person this happened to today. There is nothing we can do about it accept cancel your order". She zero care in the world that this even happened. No attempt to apologize or try to make it right. So I canceled my order and will just buy it from another retailer. What happened to customer service, and what happen to Best Buy. Name should be changed to "Mediocre-at-Best Buy.
Response from Best Buy
July 26, 2025
Hello, Sean, I'd certainly be frustrated if the website indicated something was in stock when it wasn't. If you'd like to formally document your feedback or are in need of assistance, please reach out via private message on social media. Please enclose your name, phone number, email, and Google Review 20575 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Sincerely, ^Meghan
James M
July 25, 2025
5 out of 5
We looked but have not yet purchased...

About Best Buy West Albuquerque

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