Best Buy West Albuquerque

Went to exchange a controller that broke that I just purchased 24 days ago. Unfortunately, the controller broke about 30 min before this Best Buy location closed (9PM). I knew I could safely make it there by 8:55 PM. As I was walking in the door an employee said in a rude tone.. “you know we close in 5 minutes?” Obviously, trying to deter me from entering the store. I get it, I have worked retail before - it’s not fun when a customer walks in five minutes before closing time. However, I always sucked it up and provided excellent customer service - its just part of retail. As you’re probably going to guess, this is not what happened. Every employee was giving me dirty looks and literally trying to shame and guilt me for being in the store. I don’t particularly blame the younger employees - you could certainly tell this attitude came from the manager (at least I think he was the manager). A very tall guy in his 50’s was heading up the rude behavior. Really a shame.

Went in today to pick up a radio and speakers I ordered yesterday was told to go to the customer pick up line when we went we were threatened by Roy saying he was gonna kick us out of the store if you purchased some sort of card when I told him they told me to go here for a online purchase he pointed his finger at us and talked to another employee telling her not to serve us we drove from Los lunes to purchase from this location because the other one has poor customer service will definitely never return and will be contacting corporate paid $300 to be threatened absolutely not

I had an incredible experience tonight thanks to Azul! I came in looking for a few specific things, and she went completely above and beyond to make sure I found everything I needed. Her customer service is top-notch—super friendly, patient, and genuinely helpful from start to finish. Employees like Azul are the reason I keep coming back to Best Buy. Five stars all around!

Good customer service