Best Buy West Albuquerque

I see you reply with this exact social media redirect on other complaints. I do not have Facebook, X, or Instagram, and I am not going to create an account just to get this fixed. My complaint (referenced in my Google Review) is specifically regarding Geek Squad's failure to follow through. If you actually want to help, give me a direct email or phone number where a representative can take care of this today.

Spent 2k on a washer and dryer. Now they cancelled my verified appointment hours before claiming staffing issues what part of that is my problem? A big selling point was you can count on Best Buy because they don't use 3rd parties delivery and installing. So I made arrangements so disappointed considering cancelling my order and going elsewhere! Unprofessional horrible customer service they didn't have anything they could do, and trying to reschedule a week out???

I just purchased my second Lenovo laptop from Best Buy against my better judgement. Overall was not a positive experience. I was in the PC/Laptop area for about 20 mins. comparing different laptops and awaiting assistance. The one guy I saw was assisting someone else and then was ringing up her purchase. She walked away and through the course of this time period I was not even acknowledged. He sure had time to share each other's personal stories and he is only part time as he works at a hospital. One of the laptops near me went off w/an alarm and he came over to shut it off and NOT even a Hi, have you been helped etc. Another employee came right by me and she never acknowledged me either. So I decided on the Lenovo without get my questions answered and headed to the register. After waiting 5 minutes with another young lady behind me and waiting as the only cashier was helping a customer and answering their questions I ask the girl how her service was. She wasn't happy either and had to figured out it on her own with what she needed. So I looked over and the two same gentlemen whom were just chatting away when I arrived to the register, I said that's it and went over and said are either of you capable of opening a register. We've been waiting over 5 mins. and yet you don't acknowledged there are customer's needing assistance. I was livid by now and was asked by one the men if I wish to talk with a manager and I said yes. I spoke with her and let her know that the employees here need to remember what they are here for, etc. Now i get a more clearer reason why people are opting to buy online.

Customer service was great, they helped me with my return without a problem.