This store has gone completely to garbage. I'm embarrassed to have once liked best buy. The only products they carry anymore are a joke, and the staff are completely incompetent. I can't get over how horrible my vist was to this location, the staff and state of merchandising made it like I was in "Idiocracy." Another treasured location from the past, destroyed by modern morons.
Store is clean and organized, however I spent 30 minutes waiting for assistance and employees just kept on walking by saying “we’ll be right with you”. I did get my item eventually so that was good.
I wasted my time ordering an item online then they canceled my purchase because it was "unavailable" the person at the register looked annoyed for me even asking her a question. Like sorry that you have to do your job??? so now I have to wait for my refund simply because their website wasn't accurate, thanks a lot!
I bought a Samsung Dishwasher and paid for delivery and installation. When the individuals came to install the dishwasher, they purposely broke the water valve that services the dishwasher and insisted on $150 cash to fix it otherwise they could not install the dishwasher. I know this valve was not broken because I pulled out the dishwasher to clean the floor underneath so I had to turn the water off. By hand it would stop at 12:00 and 9:00 with no problem and the valve was not difficult to turn as it was rather new with no mineral deposit accumulation. The installer took a pair of pliers and forced the valve to the right causing it to break. The installers are employed by EC III Network. Of course they sent video to Best Buy & their employer only after they broke the value and tried to extort $150 cash. They refused to let me talk to Best Buy to discuss the matter and left immediately when my son walked into the kitchen. I asked to just return the dishwasher but they left it uninstalled in my kitchen. I have tried to reach out to Best Buy several times with no success. They push it off to the subcontractor (installers) who claim no responsibility. What a disappointment Best Buy.