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Best Buy Albuquerque
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services
Samsung Open House
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Frequently Asked Questions About Best Buy Albuquerque
How do I check product availability at the Albuquerque Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Albuquerque Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Albuquerque stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Albuquerque Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5763 reviews)
Juanita R
July 19, 2025
1 out of 5
They were very confused and sold me the wrong thing.
Now Im going crazy trying to navigate their online customer service. Wish they had humans for customer service
Response from Best Buy
July 19, 2025
Juanita,
Walking out with an item you were not looking to purchase is never ideal. I appreciate you taking the time to share this with us. Please connect with our support team by visiting Facebook (https://bby.me/hvl8rc), Twitter/X (https://bby.me/qdnq9r), or Instagram (https://bby.me/3bahpr). When reaching out, please mention that this is regarding "Google Review 17923". For faster assistance, please include your full name, phone number, email address, and receipt information in a DM or private message.
Sincerely,
^Tina
Michael G
July 19, 2025
5 out of 5
See you store
lil R
July 18, 2025
5 out of 5
Workers are super friendly and its very welcoming
Esperita L
July 18, 2025
2 out of 5
I bought an Internet extender and wiring a couple weeks ago because my Internet was not working correctly and long story short centuryLink was having an issue with their connection and I no longer needed the item. When I went to return the item, it seemed that the person helping me was already not happy to be there and she said that I was going to receive a store credit for the items because it’s a 15 day policy to return it. I had no knowledge of that and I take full accountability for not reading the fine print on the receipt. However, when I mentioned to her that it would be helpful if the cashiers could take a couple of extra seconds to let customers know that she seemed very disinterested and a little bit snarky with her response as if she did not want to relay that message. So this review is for anyone that’s purchasing electronics at Best Buy. I genuinely did not know the 15 day policy as I work full-time and go to school full-time and there are times that I do not have time to read the fine print on the receipt. I genuinely thought that they had a 30 day return policy, but that is not the case. So if you are buying anything at Best Buy and you need to return the item because it’s no longer needed you are warned. Furthermore, if you try to give Best Buy staff friendly feedback They are very short and do not want to hear constructive criticism.
Response to Meghan:
Thank you for your response. This was the correct store I went to. I will post a picture of both receipts for verification. I do not have any of those social media platforms you mentioned. If you would like me to verify elsewhere, I can verify on Linkedin.
Regards,
Rita
Response from Best Buy
July 19, 2025
Hello, Esperita,
Thank you for your review here on Google. We'd like to make sure this feedback gets to the right place. Please send us a private message on social media along with your name, phone number, and email. Please include Google Review 17651 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan