Best Buy Albuquerque

I purchased an Asus computer from Best Buy in March 2023. It wasn't the first computer I had purchased from them, but it will likely be the last. I had learned never to purchase a computer without purchasing a warranty because anything can happen. I purchased the three year warranty with this one just as I did with the Dell I owned before. On Tuesday, November 19. My display stopped working. So, I made an appointment on my phone to go in at 8 pm. When I arrived there a Geek Squad representative who I later learned was named Dom spoke with me. I explained that my display was not working. He did not write anything up for the technician. He immediately jumped to having to send my laptop off and it would be away for a minimum of two weeks. He seemed to enjoy delivering this news to me. I was surprised. I am used to the Geek Squad members allowing the technician to examine it. I asked if there were anyway the technician could have a look. He seemed reluctant, bit when he asked the tech, the tech agreed to look at it. Dom told me I could walk around the dtore until the tech had a look. About twenty minutes later, Dom walks over to the computer section where I was hanging out and informs me that the tech was able to get my screen up and running. I walk over to the Geek Squad counter and Dom tells me that even though I have the three year warranty, it is going to be $40. I thought it was a joke. I said, "I'm not paying that. Let me speak to a manager." When the manager came over, I explained to her that I was never told that I would have to pay any money. Why would I expect this when I purchase a three hundred dollar warranty. Dom stands there and lies to her. That is what really sent me over the top. I have purchased so many items at Best Buy and always because of the warranty. However, most of these items could have been purchased from Amazon and Amazon offers the Allstate or Asurion warranties. This year alone I have purchased a Blue Parrot 450 Truckers Bluetooth Headset, Two types of One Blade razors, An air fryer, a coffee maker, and another Phillips haircut accessory. All with warranties. I have learned my lesson though. To be fair I was able to speak with the manager, Shawn that night and I came back to express my dissatisfaction with Dom the following day. Still, I find myself unwilling to make another purchase. It just feels wrong to do so.

Got we needed. Had to repeatedly request help and multiple times received incorrect information. The salesmen were not very helpful since we had to talk to several different ones to finally get accurate information. More interested in chatting amongst themselves. Certainly would expect better service when paying premium prices.

I went in to buy a TV expecting it to be a long and somewhat difficult process, but the employees were so helpful! Super informative and kind. Awesome customer service.

Non existent service. I went in shortly after they opened. I need an item that they had locked up. I stood around for several minutes and couldn’t find anyone to help me. I went over to the geek squad area where 3 employees stood there talking. There were no customers. I asked one of the guys if they could get someone to help me. The guy didn’t answer, and walked off. A little while later a different employee walked by. I asked her if i could speak to a manager. She snapped at me that she would be with me in a bit, and walked away. I decided to leave. On the way out, i asked the cashier if the lady i talked to was the manager. The cashier said yes, she was the manager on duty. What a waste of time for me. I couldn’t get helped, and when i asked for help, i got no reply the first time, and snapped at the next time by the manager. Don’t bother going into this store.