When you have to wait for two employees to take a break from their conversation, only to be hit with "do you need something?" - that is your sign to shop somewhere else.
Response from Best Buy
January 28, 2026
Hello, Matt,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you to document any feedback you may have here. Please send us a private message or DM at the following Social Platforms with Google Review# 110213.
Facebook (https://bby.me/h9d590)
Twitter/X (https://bby.me/12234z)
Instagram (https://bby.me/aj9dih)
We look forward to assisting you there.
Lots of employees, but nobody getting helped. I wanted to buy an instant pot, but left empty-handed after 30 minutes.
Alex was so very helpful, knowledgeable, kind for us ole folks.
We talked with Victoria looking for a laptop, we really enjoyed her knowledge, helpfulness on what we would like compared to what we have!
Disappointing experience this evening. Customer service was terrible, on previous occasions I've been to this location staff were friendly and helpful.