Stephen C
October 13, 2025
Waited over 30 minutes to get help. Asked three different e.plpyees of they could send someone to my dept. No one was sent. I had to pester a busy employee for a 'me next'. Wasted a ton of time.
Response from Best Buy
October 13, 2025
Hello. Not receiving the proper assistance is not the service we aim to provide, and we appreciate you taking the time to reach out. We would be happy to help assist as well as document this feedback. Please feel free to reach out to us on Facebook (https://bby.me/mzlx7w), Twitter/X (https://bby.me/tihq0e), or Instagram (https://bby.me/vqbzjw) and an agent will be glad to help. Please also include Google Review number 55292 when reaching out. Thanks
WTRecTwo
October 06, 2025
I had an emergency where none of my devices were working, and I needed to take an important exam. I came into the store and was helped so quickly that I was able to buy a new laptop, return to my hotel, and complete my exam successfully, all within two hours. The representative who helped me (I believe his name was David or Daniel) made the entire experience so much easier, faster, and more affordable than I expected.
Thank you, David, for your help, I truly appreciate it. The whole team did an amazing job.
Anytime I go in there.They are always willing to help me locate what I need