If I was purchasing a high priced item I probably would have gotten some customer support. Even checking out the guy was more interested in his conversation about his weekend. I left and the item I bought wasn't what I needed. Could of been helped if I had some help. I just returned the item didn't even bother. Store is so empty employees just standing around. I am sure if you go and just get what you need will be good for you.
When you have to wait for two employees to take a break from their conversation, only to be hit with "do you need something?" - that is your sign to shop somewhere else.
Response from Best Buy
January 28, 2026
Hello, Matt,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you to document any feedback you may have here. Please send us a private message or DM at the following Social Platforms with Google Review# 110213.
Facebook (https://bby.me/h9d590)
Twitter/X (https://bby.me/12234z)
Instagram (https://bby.me/aj9dih)
We look forward to assisting you there.
Lots of employees, but nobody getting helped. I wanted to buy an instant pot, but left empty-handed after 30 minutes.
Alex was so very helpful, knowledgeable, kind for us ole folks.
We talked with Victoria looking for a laptop, we really enjoyed her knowledge, helpfulness on what we would like compared to what we have!