Disappointing experience this evening. Customer service was terrible, on previous occasions I've been to this location staff were friendly and helpful.
We went in for specific items. First we looked onto their website to see if they carried the items we were interested in and they did. When we arrived, the store shelves were bare with limited items. Im not sure if this is always what their inventory looked like? Associates working in the store were not very helpful. Their response to our questions were the same; almost as though they were trained to say the same thing. We only found 1 of the three items we were looking for.
Response from Best Buy
January 20, 2026
Hi there.
Thank you for your review. This is certainly not the kind of experience we want our customers to have. We'd like the chance to follow up here and make sure this gets documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/zixqc2)
- Twitter/X (https://bby.me/bgd7lt)
- Instagram (https://bby.me/wcstim)
When reaching out, please reference your Google Review 106997.
Went in for a starlink wifi an was helped with what we exactly needed.
Had to wait about 15 minutes for help, others got helped before us. Asked a few associates for help in Apple products, was told only 1 person available. Finally a manager came by and after that the process was great. It seemed like the employees I asked were to busy in their own conversations to help us.