Best Buy Farmington

Best Buy Total member here, posting on behalf of my elderly mother. We pay over $200 per year for premium Total coverage and purchased a robot vacuum less than 8 months ago that is now malfunctioning under normal daily use, still within manufacturer warranty. My mother is an octogenarian, legally blind in one eye, and lives in a high alpine environment currently surrounded by significant winter conditions. The only resolution offered after three hours navigating phone trees and support lines was an in-store appointment three hours away at 6:45 PM. That is a six-hour round trip on winter roads for an elderly customer — simply for an inspection to determine warranty eligibility. There was no remote support option, no meaningful Geek Squad assistance as advertised, and no shipping alternative offered. This is not the level of service one expects from a premium membership designed for convenience and protection. I am not asking for special treatment. I am asking for reasonable accommodation consistent with the service being paid for. I hope someone at Best Buy reviews this and reevaluates how Total members — especially elderly customers — are supported in real-world situations

When walking into store .i was picking up order for doordash.the first person i seen was a mr. Santiago martinez.... i asked if he could help me find 2 items. He said if i worked for doordash .i said yes . He then said i wasnt a customer???that needed to look for it first. I told him i was representing a customer though.. it s easier for him to just show me.. a very rude and unprofessional representative for your cooperation. And come to finx out .both items i needed were behind the counter anyways....

No querían vender, el trabajador te contestaba cortante y sin ganas

I stopped here, and I'm looking for a tablet for work. Employees walk by and say, "You need help," and walk off before you can reply. Then they walk make to the phone service counter an walk to the other salesman. No help at all. I have no clue why this store has a 4.1 star rate, and their Employees can't communicate with the customers.