Rude and entitled, Best buy, and geek squad employees act towards their customer. Stand there for 15 minutes getting no help ask somebody if I'm invisible they say do you have an appointment. you have to treat this like a doctor's office. just to get a laptop picked up? Come back 30 minutes later just so somebody that was walking around not doing anything can give me my laptop. There is nothing you can't buy here that you can't buy at Walmart or home Depot or Lowe's avoid Best buy. Overpriced entitled spoiled brats no thank you.
Response from Best Buy
April 14, 2025
Hello.
We always strive for the best and to hear those expectations were not met is concerning. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and one of our agents will be glad to assist as well as document your experience. When you message us, please include your full name, phone number, email, and a copy of your Google review number #65041673.
Best,
^Allison
Last night I went into 3520 main Best Buy in Farmington New Mexico to buy a TV. But the employees and manager were so focused and engaged with each other when I requested help they became angry and disrespectful so I left the store and went and bought somewhere else does that do other customers have the same problem here in Farmington?
Response from Best Buy
April 13, 2025
Hi Bob,
Thanks for sharing this review with us here. I'm concerned to hear that help was hard to find in our store, and that the service you received after asking for assistance didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65038150.
Thanks,
^Caleb
I love this store, the staff are so kind and super welcoming they help you find the products you need and have a good selection of items.
When we purchased our fridge, we said we wanted the water line connected and told them we had an existing water line. When they dropped off the fridge since we had an existing waterline they refused to connect it without charging us a connection fee. They also tried to not put the fridge where it goes without wanting to charge me a relocation fee. Definitely won't be buying appliances from best buy again
Response from Best Buy
March 28, 2025
Hey there.
Thank you for your review, Jennifer. We are saddened to hear that you had a negative experience with us. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 64979330.
Kindest Regards,
^Vanessa