I want to point out one employee in specific, Dre. I have been coming into Best Buy for a while for birthday, Christmas, home tech products, and even though Dre is new, he was helpful and made sure my questions were answered. He was approachable which I don’t see a lot with retail employees. Instead of a “I don’t know” I got a “I’m not too sure, let me look it up and we’ll find out together.” I know it’s something simple but it really made me happy seeing that there’s still hardworking kids around, and I want him to be recognized for his effort.
I'm a Door Dasher and they found the exact item I needed quickly and even helped me check out quickly 😄
Now 9 days into the promised "only 2 days" phone repair and counting. On day 5 the battery was still 3 days away so we canceled the order and retrieved the phone from them. Best Buy insisted "customer must leave the phone at best buy until repair is complete". There is another repair store in town that can do the repair immediately (all parts are in instock). New store can't do the repair because Apple won't
allow two tickets for the same repair and Best buy refuses to close the ticket with Apple. 7 days from a HS students flight to Europe and Best Buy is doing this. Unacceptable!
Response from Best Buy
July 15, 2025
Hello, CC,
Having a repair take longer than expected can be difficult. We appreciate you taking the time to let us know about this experience. We'd like to hear more and see if we can assist. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 13530 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Service is incredibly poor. No one ever asked if I needed help. Good thing I am tech savvy and could self-help.