Best Buy Farmington

It was an experience for sure. Got what I needed done, it took a while to get good customer service. Impression of the employees were a bit standoffish like i was asking for their first born, definitely customer service wasn't a plus here. But I did get what I came in for, but please but I doubt it'll change but work on you whole demeanor when approached by a customer. We were there to purchase and keep you and your employees paid, because if it wasn't for the customers you all wouldn't have a job. So make the best first impression and close every sale with a smile, word of mouth is what makes your advertisement and brings in repeat and new customers.

Guy is always helpful when I come to this location. He knows exactly what he’s doing. He’s quick, friendly, and actually makes sure everything is taken care of. My visits are so much easier when he’s there. Thank you Guy!

Very disappointed with the customer service at this Best Buy. We were in the TV section for about 30 minutes and not once were we greeted or asked if we needed help. Two employees repeatedly walked past us, acting busy and avoiding us. However, when a white couple came into the area, those same employees immediately asked them if they needed assistance. We were already on our way out when the only Native employee finally asked if we needed help. I told him, “We did about 30 minutes ago. We had questions about the TVs, but no one bothered to ask us.” He heard me, immediately put his head down, went to the back, and the other employee who had ignored us followed him. They made a comment, laughed, and walked away. Unfortunately, this isn’t the first time we’ve experienced rude treatment at this location. It has become a pattern where it feels like Native customers are overlooked while white customers receive immediate attention and assistance. Best Buy needs to seriously work on its customer service and make sure all customers are treated with the same respect and given the same level of assistance regardless of race. A large portion of your business comes from the reservation and Native communities. Remember who your customers are and treat them accordingly.

Brandy was absolutely amazing! She was incredibly kind, patient, and helpful throughout the entire purchase. She answered all of our questions, made the whole process easy, and even helped us carry our TV all the way to our car. We truly appreciate her excellent customer service. Thank you, Brandy!