Best Buy Farmington

Bought a $500 Radio and was advertised "Free installation with purchase of $200 or more" The one installation guy they had wasn't there so they told me to come back later and assured me that they would install it. I come back later and they tried to charge me $50 for the installation. Dishonest business.

N8ce

Top-notch service and support. Highly recommend their in-house insurance/service plan- Knowledgeable, accommodating, and smart. They take the time to explain why they recommend something tailored to your feedback. Purchased over 5k of office, entertainment, gaming, radars, laptops, printers, and vacuums in the last 6 months that accompany this review, over several visits, including a return. We also have to travel 2+hours round trip to shop here and still, I come here first. Huge shout out to the Farmington staff as a whole- you all never disappoint!!!

The people at Farmington were nice, but their company policies created an excruciatingly unpleasant and stupid customer experience for me, and there's no way to leave a review for the whole company. So I'm doing it here. It doesn't matter which store you shop at, this same thing could happen to you. I am also not trying to get satisfaction by speaking to them personally, because they're not going to change their policies simply because of my complaint. They might give me a gift card or something, but lots of other people will go through the same thing I did. So this has to be public. Sorry, Best Buy. When you buy a laptop from Best Buy, they withhold a very crucial piece of information from you: IF THIS LAPTOP NEEDS TO BE REPAIRED, BEST BUY FORCES YOU TO COME TO THEIR STORE. THERE IS NO MAIL OPTION. This is not a big deal if you live in a city. But I live 2 hours from the nearest store. You have to make two trips: one to drop off the laptop, one to pick it up. THIS MEANS THE ONLY WAY I COULD GET BEST BUY TO REPAIR MY LAPTOP IS TO DRIVE 8 HOURS. 4 hours round trip to drop off; 4 hours round trip to pick up. I spend a lot of time in their phone system trying to get a mail option, but nothing worked. One nationwide employee in their phone service told me I could try talking to the local store to see if they would give me a mail option, BUT IT WAS IMPOSSIBLE TO GET THROUGH TO A LOCAL EMPLOYEE AT THE LOCAL STORE over their phone network; every single option I tried, every button I pressed, routed me to a national employee. Their phone system is designed to completely prevent you from being able to talk to an in-store employee. So, that didn't work. And, when I drove the FOUR HOURS first trip and dropped off the laptop, I asked the geek squad person if they would give me a mail option for the return side of things, and he said no. He confirmed; I would have to drive 4 hours round trip just to pick up the laptop. I've never had a worse experience with any electronics store in my life. I've had several Amazon laptops repaired over the years. It's super easy. You make the inquiry, they send you a pre-paid UPS padded box, and in a week, the laptop is back at your house, repaired. It's amazing that Best Buy believes their business is going to survive against such superior competition. I feel sorry for all best buy and geek squad folks who are working for a doomed company. Amazon kicks ass. Buy your laptops from them, even if you live in a city close to a best buy.