Frequently Asked Questions About Best Buy Las Cruces
How do I check product availability at the Las Cruces Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Las Cruces Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Las Cruces stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Las Cruces Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2807 reviews)
Angelica R
September 01, 2026
1 out of 5
Horrible communication! Appliance Supervisor Nick leaves a voicemail with an extension but never answers. Have been calling since Sunday. Paid for washer and dryer TUESDAY and still haven’t received supposedly rescheduled Sunday then again Tuesday.
Response from Best Buy
September 02, 2026
We understand the frustration when something has gone wrong with your order, and you are still waiting for your new washer and dryer. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5ra4rT), Twitter/X (https://bby.me/SLimQx), or Instagram (https://bby.me/Dr4K02), and mention your Google review, 216965.
Heather W
August 30, 2026
5 out of 5
Had to pick up item for my kids college dorm
They were friendly, fast and efficient
Tristian H
August 18, 2026
1 out of 5
Had a bad experience here today. Went to buy a couple packs of cards with my partner and were compared to scalpers and honestly made very uncomfortable by the lady running the registers opinions about customers that buy cards. She basically said people that buy cards are stupid and waste their money's to me and my partner who were at that moment just trying to buy 5 packs between the two of us. She definetly liked to hear herself talk and didn't take my uncomfortable silence to what she was saying as a reason to stop.