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Best Buy Las Cruces
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Las Cruces
How do I check product availability at the Las Cruces Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Las Cruces Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Las Cruces stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Las Cruces Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2587 reviews)
J B
October 12, 2024
1 out of 5
Support here is inadequate. If you need assistance with an iPhone, I recommend heading straight to El Paso instead—just be sure to schedule an appointment first. The Geek Squad at this East Lohman location is limited in what they can offer, often just selling screen protectors
Response from Best Buy
October 13, 2024
Hello,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64306366 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
John W
October 03, 2024
1 out of 5
I have been a customer and rewards member and currently a total care member. I asked about getting a geek squad member to come out to the house to help with a problem on a desktop computer. they have done it in the past, but now the new policy is you have to bring everything in for repair work or to discuss problems. I paid a $129 for a service person to come out and work on a new washer and dryer combo. He punched a couple of buttons and had it fixed in about two minutes. I hope they choke on their greedy profits. I will be cancelling my membership. This company is fixing to go out of business in 2025 and I hope this cancellation speeds it up! Terrible customer service!!!
Response from Best Buy
October 04, 2024
Hello, John,
Thanks for reaching out and providing your feedback. I rely on my computers daily, so I can understand your concern. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64272397". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Antonio O
September 27, 2024
4 out of 5
The "blue shirt" that assisted me was very informative, and Geek Squad tech was fast with installing my my stereo receiver
Amanda P
September 15, 2024
5 out of 5
Staff was extremely helpful & even helped me load up without asking. I will be back (to replace the rest of my electronics that didn't survive the move).