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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Santa Fe
How do I check product availability at the Santa Fe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santa Fe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santa Fe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santa Fe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2016 reviews)
Danny P
July 15, 2026
5 out of 5
Always nice to be greeted with a smile and how's your day going!
Jennavieve G
July 11, 2026
1 out of 5
I went in on Wednesday to have an appointment fulfilled for my apple screen repair. At this time I was told that apple has been double booking their location and I would not be able to be seen I understand things happen. The associate checked the inventory for the screen and verified they had the part in stock we would need for the repair. I had to reschedule for today. I understand sometimes things don’t work out. I went in to my appointment today. Again, I was told I would have to reschedule my appointment because they no longer had the part in stock they needed. Once is a mistake, twice is a pattern. I understand hiring people is tough. Finding someone to stay is tougher. If you are going to provide a service perhaps prepare and order the part for the appointment next time. I will not ever set foot in this store again.
Response from Best Buy
July 11, 2026
Hello,
Thank you for your review. Having that kind of experience would be a truly frustrating process, so we understand your disappointment. If you would like assistance or want to formally document your review, please send a private message on social media. Please include Google Review 185986 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Denise M
July 06, 2026
5 out of 5
Went in for new printer and the gentleman who worked the area was very knowledgeable and helpful as we tried to figure out what would work best for our needs.
Ray R
June 25, 2026
1 out of 5
Why is the Santa Fe store consistently bad? I walked in intending to buy a flagship smart phone. I walked out empty-handed. Staff did not know what they were doing and sent me to Verizon. It’s no wonder this store is a ghost town! Incompetent staff, and nonexistent management. This is why people shop on Amazon Instead of brick and mortar stores.