Best Buy Santa Fe

We went into this Best Buy to purchase a specific Dell laptop. The clerk told us that they did not have this particular model but this model was able in Albuquerque. We explained that we were just passing thru on our way home to Colorado. We then asked if he could order and ship to our home. He tried and that didn't work either. So we walked back to our vehicle and ordered online with no issue. Arrived 4 days later. Now does this make any sense? The in store clerk couldn't online order to ship to our home but we could?

Today I went to Best Buy Santa Fe on Zefarano for a tablet. I was hoping for a refurb--you know, save resources. They didn't have refurbs at that Best Buy, but they do have open-box, which are tablets returned under the Best Buy return policy. So yeah, not actually saving used computers from being stripped for copper wiring in Angola, but sort of. BUT, I'm not writing about the tablet; I'm writing about Jorge who patiently explained the set up and requirements for operation (bummer, always requires wifi), then orchestrated the entire 45 minutes it took to mirror my phone and computer. He also showed me the varieties of travel adapters. Thank you, Jorge, for your patience. Thank you for sending me home with a device already set up and ready to go wherever my next assignment sends me.

Took my iPhone in to get a battery replaced. After waiting 40 minutes to be seen for my appointment I was told what was supposed to be a 2.5 hour fix was going to take 7. When i came back to pick up my phone I was told there was an issue with the battery they installed and I wasn’t allowed to take my phone back. My 2.5 hour fixed turned into a 24 hour long mess of being told different stories and being drug along waiting only to be told they wouldn’t run a final diagnostic on my phone to see if the new battery was bad. I ended up going to the Apple Store in Abq who were able to fix it in 5 minutes. Skip geek squad and go straight to Apple. Nothing but headache and trouble here. If I could do 0 stars I would. Staff were dismissive didn’t seem like they wanted to help. Not worth the hassle.

The whole reason for buying from a big box store is so someone can can help you. Otherwise we can get it online. The last few times I’ve been here they have forgotten that they are there to help. Unfortunately no one would help me here for 20 minutes I spoke to multiple employees who were all going to call someone else. I needed a drone. They keep all their drones out of sight. So 20 minutes later the manager finally shows up and tells me they are out of stock and he can order me one online. I can order one myself online thank you for wasting 20 minutes of my life.