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Frequently Asked Questions About Best Buy Santa Fe
How do I check product availability at the Santa Fe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santa Fe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santa Fe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santa Fe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2026 reviews)
Lori R
August 26, 2026
5 out of 5
Best customer service!! Very friendly people and so helpful!!
Jim M
August 23, 2026
2 out of 5
I’ve been shopping for Best Buy for over a decade. Today I stopped in to look at gaming consoles, TVs and air purifiers. I’m one of those shoppers who on a day like today, will buy several items at a time, but unfortunately I left empty handed. There’s staff everywhere in the store, and as we browsed by them, not a single one asked if we needed anything. The greeter at the front of the store is consistently friendly, but due to the lack of attention from other staff members, I’ll take my business to Amazon. The only reason I gave it two stars instead of one is the greeter and the fact you can browse a wide selection in person, which in this case, worked great for me and Amazon.
Response from Best Buy
August 23, 2026
Hello,
Thank you for your review. Not finding the assistance you were hoping for can be difficult, so we understand your disappointment with this visit. If you are in need of assistance, or would like to formally document your review, please reach out to us on social media with a message. Please include Google Review 209137 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Richard D
August 23, 2026
4 out of 5
Most of the guys know what their trying to sell you lot of the guys are easy to get along with
John J
August 17, 2026
1 out of 5
Cancelled my $2,000 macbook pro order due to poor customer service and inability to get someone on the phone at the store.
Buy online pick up in an hour is a joke. Purchased 18 hours ago online. Sent my girlfriend to pick it up and its still not ready to pick up. Cant talk to anyone to figure out why.
Response from Best Buy
August 17, 2026
Hi John,
Thank you for your review. We're truly sorry to learn your experience hasn't been as positive as we aim for it to be. We always aim for every order to be ready with in the estimated timeframe provided.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/7YRRob, Instagram: https://bby.me/fBftbi, or Twitter/X: https://bby.me/aICalU and reference Google review 204887 in the details you provide.