Frequently Asked Questions About Best Buy Santa Fe
How do I check product availability at the Santa Fe Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Santa Fe Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Santa Fe stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Santa Fe Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.8(2034 reviews)
Gregory S
September 21, 2026
1 out of 5
Went to buy an iphone and said which one I wanted and they said you can't buy one without a plan. Started smiling like it was common sense. Why don't they display that info on the website when looking at phones.
Response from Best Buy
September 21, 2026
Hello Gregory,
We’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #225080 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/wLuSpJ)
• Twitter/X (https://bby.me/QdFU2q)
• Instagram (https://bby.me/ZaNTec)
Lee F
August 31, 2026
5 out of 5
Stormy late afternoon and internet was down. Had to work on getting computer into Geek Squad the old fashioned way using a paper ticket. New experience for the young lady checking me in but we got it done. Really appreciated the effort to help even without the normal tools used. Now we hope for quick repairs.
CA
August 29, 2026
1 out of 5
I’m so irritated by the consistent lack of competency and recurring time waisting at this store. Completely unacceptable and undertrained staff. I’ve never been in here for a 10 min task that didn’t take an hour, with zero apologies or consideration for customers.
Lori R
August 26, 2026
5 out of 5
Best customer service!! Very friendly people and so helpful!!