Best Buy Carson Valley

My complaint is about the quality of product this store stocks. I bought a pair of Shokz Open Run Pro2 headphones in June 2024. They lasted 14 months before the volume up button failed on them. You couldn't turn them on. And they were replaced by Shokz without issue. The volume down button on the replacement pair failed 11 months later. Because it was 25 months since the original purchase Shokz refused to replace as it was longer than the 24 month warranty. All they would offer was a paltry 15% discount on a future purchase. Shokz Open Run Pro 2 is an excellent product....until it fails. The micro switches are clearly of poor quality. I paid US$191 which is top $ yet I get a durability performance that is inferior to a similar $15 product you can buy from Walmart. And a company, Shokz, who, instead of doing the right thing, hides behind a 2y warranty which to be quite frank is somewhat questionable business behavior. If I have had a repeated failure issue with the micro switches you can bet many others have had this issue too. My advice to you is to avoid purchasing any Shokz product going forward. This is clearly a company that markets shoddy expensive gear and is not willing to address its poor performance. My recommendation to Best Buy is to have nothing further to do with Shokz. FYI I've attached a pic of the Shokz and the much cheaper headphones that were the predecessor. The cheaper ones are now 7y old and still perform well.

Very fast customer service. Bought a new iPad. Was done and out the door within 15 minutes.

Very helpful

This is one of the Best Buys that I've ever shopped at. I had an issue with a purchase and the manager personally called me and refunded me the difference plus some for the trouble. I will definitely show there again.