Best Buy Henderson

We purchased a 75” Sony Bravia 9 TV from Best Buy, Henderson, NV. We were so impressed with Duran. He is incredibly knowledgeable on all brands. He helped us decide what TV would work for us, and spent so much time showing us the difference between various manufacturers TV’s. We went in several times and each time he was there and talked with us. The day we purchased it, he was off, but was assured he would get the credit. We went in today to speak to Duran, and he never got the credit from his co-worker. We spoke with a manager, because this seemed like an unfair way to treat your co- worker. If you are ever in the market for a TV in Henderson, NV, speak to Duran. He is amazing.

This best buy branch is clearly having inventory issues. I bought a coffee machine and a tv last saturday, and scheduled it to have the small item delivered same day, and the TV later during the week. The first small box never got delivered, and their online portal never updated with relevant information.. After three different calls to different people in a call center, nobody could help me out, so I drove there. As it turns out, they "couldn't find the item" and they didn't notify me during the whole week, but they said MAYBE it could be delivered 7 days later. As for the TV, they asked me to confirm I was going to be there on the weekend for a delivery, and once I confirmed, they rescheduled without any warning. I called their callcenter AGAIN, and they said they cant find the TV in their stock. So maybe it will be delivered the week after? Who knows what's happening in that store?

Appreciated the ease and courteous professionalizm of unexpected returns. When I have a choice, I'll go to Best Buy.

Didn't have what I was looking for; but, all the employees that assisted me were knowledgeable about what the uniques that I was searching for