Best Buy Henderson

On Saturday, October 3, 2026, Brian Vaugh installed four Ring cameras at my home (two outdoor and two indoor). Brian provided excellent customer service and exceptional technician service during the entire installation. He went above and beyond by helping me set up all the cameras in the Ring app and even recommended covers for the indoor hanging cords to keep everything looking neat. I actually discovered I had some spare covers for the hanging plugs at home that worked perfectly thanks to his advice! Later that same day, I went to the Best Buy in Henderson to shop for extra batteries. Brian happened to be at the store and immediately assisted me with purchasing the correct batteries and a wall charger. Brian’s professionalism, expertise, and dedication to customer care are top-notch. I highly recommend Brian for any tech installation or service!

I come to best buy, but they see me looking the cheap Moto g phones. They ignored me totally they were 6 people I'm very disappointed.

Great customer service

I want to start by saying that I’ve always shopped at bestbuy for my family’s electronic needs. This will be a long review. Having said that, I’ve had a very bad experience the other day. I decided to purchase an open box excellent condition LG G5 tv at this particular location in Henderson. I live around 30miles away so I called the store before to check on the tv. The customer service representative named Ben has assured me the tv has no known issues and no burn in. I asked specifically if he could check how many hours total the tv has been on. He put me on a brief hold and when he re-appeared he said tv was practically brand new only had 2 hrs of total tv time, I was a bit suspicious and asked why it was returned and he said oh the family just needed something smaller. I was like ok. He proceeded then to send me a link so I can secure my tv so no one else buys it. I was happy to buy it. I arrived at the store with my son with the intention of inspecting the tv, but it was already wrapped up pretty darn well in bubble wrap and they assured me in the store the tv is as good as it gets no issues. I arrived home turned on the tv and went into the settings the tv showed over 3500hours of usage. Then I did the YouTube burn in Oled test and omg. I will attach the pics as well. It was bad! Also someone has broken off an hdmi cable and the thing was just stuck in there, no one even bothered to remove it. That just tells you how well they ‘inspect’ the tv. Truth be told I had another similar experience with another open box excellent condition Samsung s85h same thing I was assured it’s all good, lo and behold had the logo Samsung burned in right in the middle of screen. I decided to let that one slide but not this time! This is unacceptable customer service! It’s misrepresentation of products just for a sale! This is no way to treat any customer never mind a loyal one. Shame on you Best Buy! I wasted over 2 hours of my time, sat through traffic had to deal with all the hassle that comes along just to be hugely disappointed!