Best Buy Henderson

The Best Buy on Marks in Henderson is my home store and has been for years. I decided to purchase a new laptop which I did over the phone with a customer service rep. I bought the laptop with a two year warranty which included set-up of the new and transfer of the old in my home. Or so I thought. When my laptop arrived I immediately called to set up the in home visit. Two and a half hours and four phone calls later with different 'managers' I was still trying to understand what went wrong and why I would have to pay any additional $349 for the in home setup. So today I took my laptop, still in the box, to Best Buy on Marks. I had every intention of returning it and canceling the new credit card. I was greeted by Eric who I believe is one of the store managers which I did not know at the time. He listened intently to my story of woe about my experience. He very calmly, with great resolve, and professionalism asked me a couple of questions. He then called his colleague Aiden who helped me arrange a time for the Geek Squad to come to my house. I don't think I was in the store more than 10 minutes. What started out as a very frustrating first time at Best Buy experience, turned out instead to be a great experience; like countless times before. In fact, the old laptop is one I bought at BB 9 years ago. When a company has the right people in positions that require professional resolve and reserve, that company will reap the benefits, especially in retail, and especially during the holiday season. Thank you Eric, and thank you Aiden.

Bought a Dell laptop from them online on sale that was an open box the open box laptop the volume keys did not work they refuse to fix it. They told me I had to return it and buy a brand new one for $1000 which was 50% more than what I had paid for it on these people are a joke

Great selection just kind of hard to get help

No employees around to help and once I found someone I was handed off 3 times. Took over an hour to make a simple purchase. Some employees saw me waiting but did nothing. I should have just ordered online.