Best Buy Henderson

I went in today to purchase a camera and was deciding between two options. Victor immediately remembered me from previous purchases and took the time to truly understand what I needed so I could choose the right camera with confidence. He is an absolute gem and has helped me with multiple camera purchases over the years, always giving the best advice. Today, Victor went above and beyond by helping me get a discount on an open box camera, which made a big decision feel even better. I was so happy with the experience that I gave him a hug. He genuinely cares about his customers, and it shows in every interaction. Just in time for Christmas. Thank you, thank you, thank you, Victor. Your kindness is contagious. I am extremely grateful for your help today.

Be careful with online sales and specials. On Cyber Monday I ordered a Toshiba 43 inch 4K TV and the ad said I would be able to pick it up the next day. After I gave my credit card it said that it would be available on December 10th for pickup but my order date was December 1st. A Cyber Monday offer. I waited until December 10th and I still hadn't heard anything so I called the Henderson Best Buy and spoke with a guy named Moses and he told me my TV was still on the road but that I should get an email by the end of the day telling me I could pick it up. After already being lied to on the initial ad where it said I would be able to pick my order up the next day I simply did not believe what this guy was telling me . I explained that when I ordered it on December 1st Cyber Monday that the ad said I would be able to come get it the following day on the 2nd. It felt like a bait and switch. By the time I spoke with Moses thinking that I would be able to pick up my TV on the 10th I had already promised a brand new Insignia 43 inch to someone else close by as a Christmas gift that I had originally purchased 45 days before from Best Buy but wasn't really happy with the picture and that was the reason I ordered the Toshiba. There was no way I was going to go back on my promise and so I gave the guy my TV and told Moses to cancel my order for the Toshiba that I would buy a TV somewhere else. I ended up ordering a Samsung from Walmart and it was delivered within 30 minutes. So glad I decided to go that direction instead of going back to Best Buy. I will never order from the store again when it comes to Black Friday or cyber monday deals. I obviously could not trust the information online.

Very informative. Went to by my son a gaming pc and loved the interaction so much we left with 2 ! Got one for myself

lol..we asked if they price match, they said yes. We showed them the ad from Kohls. Then they said no. Oh okay.