Best Buy Henderson

I ordered a surface pro 12 on sale in an online purchase. I recieved a notice the product was ready for pickup that day and had 5 days that the product would be held for me to come and get it. I bought it on a Friday night and will pick it up on Monday. I recieved no notices that said anything had changed. I asked to retrieve my, already paid for, surface pro 12 and was told it was not there and my item was being delivered the next day. I showed my email showing it was ready the day of order but upon opening it a new notice popped up stating it was in transit although it still stated it was ready the day of purchase. They agreed the product was in store the day I purchased it according to their records but now I was waiting for a delivery. How can this be? They double sold a product in house expecting to tell the other customer who already purchased but not picked up they had to wait. There were 3 surface pro 12 on the shelf but they would not substitute one of those and restock with the one delivered later. Not only uncool but illegal to double sell a single item and make a person wait while new stock arrives! I called online customer service and they said nothing they can do. This is why I do not like going in to big box stores for items I can just order sent to my house. Let the big stores play their games and slowly wither from poor service and shady ways to increase sales. You made a buck for the store today but lost all my business in the future and I am cutting up my "Best Buy" card and don't care how many points are on it. Its just not worth it to know a shell game of buying products is going on. The product i buy might short someone else in the future and put them in my position now. Rather just share my story and let others choose what they will.

Decent service, but often rushed with broken communication. Customers be weary shopping here at night when the aggressive candy bar salespersons are prowling the front doors of all the stores at this particular plaza. Either have some cash on hand or walk the other way!

I needed a somewhat hard to find item. They had only a couple, lusted online. Their tech checked several places and found it for me. His help was greatly appreciated.

I went in today to purchase a camera and was deciding between two options. Victor immediately remembered me from previous purchases and took the time to truly understand what I needed so I could choose the right camera with confidence. He is an absolute gem and has helped me with multiple camera purchases over the years, always giving the best advice. Today, Victor went above and beyond by helping me get a discount on an open box camera, which made a big decision feel even better. I was so happy with the experience that I gave him a hug. He genuinely cares about his customers, and it shows in every interaction. Just in time for Christmas. Thank you, thank you, thank you, Victor. Your kindness is contagious. I am extremely grateful for your help today.