Best Buy Henderson

Great to have a brick and mortar store that caters to folks and search of the plasma screens and lithium battery operated gadgets that we did not have a decade ago. Cool stuff changes every few months. Staff is helpful, particularly the concierge type person at the entrance to the store.

Buena atension y rápida

I got an Apple Pencil as a gift 1+ year ago that I just opened. It would not charge so I went to trade it in. They couldn’t find it in the system so I got to talking with the manager Reigosa who wasn’t helping us. When I asked if there was someone else I can talk to she said no she was the highest person and there was no one else at all I could talk to at all. She wasn’t interested in helping, when I ask if we could check with the card she said yes, something she had not offered. We got into an argument and I said I would look for the receipt and show it to her, she got more mad and said that yes I could throw it in her face, something I had not said, and other similar things. We have been going to this Best Buy for years with great help and service, so this experience was unexpected and frustrating with the lack of care for costumer service from the manager.

I wanted to share an experience that I had at Best Buy in Henderson on Marks street. I bought a laptop and I had to return some things. The manager Gladys Raygoza was so helpful and patient. She was very knowledgeable and took her time to explain everything with my return. She has great customer service skills. She is a great asset to your establishment. Please take the time to recognize this employee. Thank you.