Best Buy Henderson

Adam was AWESOME 😎 we were looking for wifi routers and when no one else would help we had to ask the entrance desk and when I walked up and asked can we get help, Adam walked up. This location normally had horrible customer service but Adam met our expectations. Make Adam a supervisor PLEASE!!!! He was so nice and if anyone goes to this location ask for Adam he has WONDERFUL customer service!!!!! Thanks Adam

They've swapped to electronic price labels which are wildly incorrect and that's if you can even find the matching item. Was told we were better off looking online. We did so and asked for price checks on specific items once we decided, only for the staff to refer to their own website and yet still give incorrect info as they could not be bothered.

I’ve sunk a lot of money in Best Buy over the years, including this location. Recent experiences have sworn me off the company and especially this location. 1) I bought a new Dell laptop; about 10 months in, a row of keys on the keyboard stopped working. Still under warranty I brought it in and they told me they’d have to ship it to Kentucky to have it fixed. This seemed odd, but I was grateful to get it fixed. Two weeks later, the laptop came back. A passive aggressive note suggested unreported water damage to the keyboard (false), but they’d fixed it anyway. Everything seemed to work… for 3 days. That’s when a totally separate row of keys stopped working. I decided to cut my losses and buy a Bluetooth keyboard because it seemed clear their team couldn’t fix the problem. 2) I bought an Acer monitor on sale. Life circumstances came up and I didn’t get around to setting it up until a month later, only to find that it would not power on. I brought it back but was informed that because it was over 15 days past purchase, there was nothing Best Buy could do. I spoke with a manager who told me maybe if I hadn’t opened the box she’d offer store credit, but since I’d opened it there was nothing she could do. I told her if I’d known the monitor was broken, I probably wouldn’t have opened it. Unfortunately, I’m not blessed with the psychic abilities Best Buy seems to expect of a customer. (Maybe she was saying that customers should assume her store is selling broken goods?) The bottom line is that a major company like Best Buy has the ability to make things easy for their customers or to go out of their way to make things hard. This store, at the least, seems invested in taking customers’ money, wasting their time, and frankly being rude in the process. I bought a new monitor at Costco that a helpful employee assisted me in picking out and that worked right out of the box. For all local electronics purchases, they’ll get my business from now on.

jesse 10/10