Best Buy Henderson

I purchased an LG refrigerator from this Best Buy in early October, and the delivery arrived with a noticeable dent. When I called support, I was promised a $150 Best Buy gift card as compensation, but it has now been over six weeks and I still haven’t received anything. Every time I reach out, I get redirected to another department or told to “wait” with no clear answer. As a Best Buy Plus member, I expected better follow-through and support. I’ve provided all the information multiple times, yet the issue is still unresolved. I hope store management takes this seriously because this has been one of the most frustrating customer service experiences I’ve had. I’m not asking for anything extra — just the compensation I was originally promised.

Excellent customer service rep, Skyler!

The worst experience I've ever had with Best Buy. Last Friday, the 14th, I went to the store to buy a gaming monitor, LG 45GX950A-B. The retail price was $1999, and during the Black Friday special deal, it was $1499. When I asked a sales associate to bring one out, he said that if I wanted to save some money, he had a certified open-box one for $1120.99, claiming the condition was the same as new. I asked if I could come back on Monday (today) to exchange it for a brand-new one at $1499 if there were any problems. He said yes. When I got home, the monitor had three issues: a scratch, a pink screen, and a bad spot on the screen. I took it back to the store, and the manager, Lindsey, told me I would have to pay the full price of $1999 because the promotion was over. I explained that her employee told me I could get the special price of $1499 when I decided to exchange, but she refused to help. I'm super upset with this store and will never come back again. I plan to contact the corporate office today.

Love getting my electronics here.