Best Buy Henderson

The worst experience I've ever had with Best Buy. Last Friday, the 14th, I went to the store to buy a gaming monitor, LG 45GX950A-B. The retail price was $1999, and during the Black Friday special deal, it was $1499. When I asked a sales associate to bring one out, he said that if I wanted to save some money, he had a certified open-box one for $1120.99, claiming the condition was the same as new. I asked if I could come back on Monday (today) to exchange it for a brand-new one at $1499 if there were any problems. He said yes. When I got home, the monitor had three issues: a scratch, a pink screen, and a bad spot on the screen. I took it back to the store, and the manager, Lindsey, told me I would have to pay the full price of $1999 because the promotion was over. I explained that her employee told me I could get the special price of $1499 when I decided to exchange, but she refused to help. I'm super upset with this store and will never come back again. I plan to contact the corporate office today.

Love getting my electronics here.

The staff were helpful and knowledgeable. The item I was purchasing was not labeled with enough info. The staff worked together to find the info and made this trip successful.

This is review does not reflect the whole store. I’ve been going here for years and most of the employees are very professional and very helpful except from the one today. I went there to buy a Oakley Meta. There was one in particular that does not have an actual display and was just a picture. I asked the employee if I they have it in stock and she said yes. When I asked if I can see it, she said no. When I asked why not she just said “Why is the sky is blue? We can’t show you.” She probably been biting her tongue for a long time to finally use those words “..sky is blue…”. All the time I was trying the other models she just stood there behind my back or next to me even looking who I am FaceTiming with. Watching every move I make. She is very annoying and she made me feel uncomfortable. When another gentleman (did not buy at all) walked in wearing professional attire and came next to me and started browsing this particular employee ask me to back up from the display so the other guy can browse. She was very welcoming to this other customer and giving information about the Metas. I backed up and just browsed the Metas on my phone to check which one I like, asking myself why am I even here. When I finally decided which one I am getting I went back and ask another employee (employee 2) to help me. When Employee 2 got the model that I liked she asked the annoying employee if she wants to ring me and she looked embarrassed and declined. Employee 2 ringed me out and got my sale. I felt I was profiled possibly because of how I dressed or how I look that moment by Employee 1. Next time this store will be my last resort if I need to buy some electronics. To that annoying, judgmental employe, you need to do better (in Joey Swoll voice). God bless you.