Best Buy Henderson

I went in there intending on buying a dash cam, phone case, phone charger, and pop pocket. I walked out with nothing since the employees can’t make sure the products are in the right place for the right place and will not honor the prices that the product is under.

Never shop at places that push pronouns on there customers 😒 Sad and Pathetic. Refusing to sell a customer anything for not using whatever pronouns the employee wanted him to say is ridiculous 🙄 and concerning.

I recently moved to Henderson from another state, and I had not been to a Best Buy in over 4 years because of how terrible customer service had gotten. I was looking for a certain TV, and this was the only store with one available in stock (it would have taken over 4 weeks from any place I would have ordered it online). I was hesitant to go because of previous experiences at other Best Buys. When I arrived, I asked at the front desk if someone could help me locate the TV. The associate I talked to was Shannen C. She told me she was helping another customer and would help me as soon as she was done. She directed me to wait in the television section. After waiting a few minutes Shannen came over and asked what I was looking for. I told her what I was looking for, and she looked up in the system and made sure it was available. Luckily it still was. Before purchasing the TV I was looking for, I asked her about another brand. She explained everything clearly and what difference there was between both TVs. Since there wasn't a display for the TV I wanted, she walked me over to show me a TV that the image was very similar to. After viewing both televisions, I was unable to make a decision. I had a few more questions. Shannen was very patient, answering all the additional questions I had in detail. After her help I was ready to decide which TV to get (I got the one I had originally gone to buy). The customer service I received from Shannen C. was outstanding. If you need a new TV, I strongly recommend asking for Shannen C.

Always enjoy going to Best Buy. This time around I was in need of a small AC window unit. Staff was helpful and I got what I needed.