Best Buy Las Vegas

One of my favorite places

Baños sucios

We did our "research" and purchased a TV that was said to be great for bright rooms. We brought it home, unboxed it, put it up, and it turned out to be almost as reflective as a mirror. When we brought it back to the store the return process was easy. They don't charge a restock fees and don't try to force you to keep it. We found a better suited TV in their website that was more than we wanted to spend sold as "open box" "excellent condition" saving us around $600. Unfortunately it was at another store. Customer service and management took time to contact the other store (30 mins away) to make sure it was there and in the described condition. They also made the return an exchange so we didn't have to wait three days for a refund. This took a lot of time and effort for multiple reps and managers. We drove out to the other store where we were happily greeted. The manager at the store we purchased the new tv from took great care of us too. Managers Chris in Henderson and Chris in summerlin are great. We appreciated how they treated us and how they treat and interact with their employees/reports. Thank you!!

Unfortunately, I cannot recommend this store. I bought a $2000 item for an in store pick up, which appeared to have its seal broken. They first told me that it was “damaged” during shipping. I later researched that the seal would only be open by a human hand since there’s a specific mechanism to open the seal and you have to pry it open with your fingers. I didn’t want to return the item, since it took me months of waiting to be in stock to get it. I politely asked for it to be sold as an open boxed item and just refunded the difference. I was told by the store manager Jon and the inventory manager, that basically I could be lying to them and broken the seal myself. I felt the way they talked to me was rather unprofessional and disrespectful. They could have simply refunded $20 and it would have made me feel better. But the fact is that they denied this is an “open box” item even though the seal was broken. I talked to the Best Buy customer representative on the phone for 34 minutes before I drive 30 minutes into the door. Was a total waste of my time. Best Buy used to mean something in my childhood, it was a magical place where I used to frequent and dream of all the technology I could play on. It has fallen greatly from what it used to be. Shame on you.