Best Buy Las Vegas

The Geek squad appointment was a success! Very professional service.

After spending more money than I’m willing to admit here, this will be my last purchase made at Best Buy. Pre-ordered a MacBook Pro for my son’s birthday. Was expecting it for Friday 11/06 so he was really happy when we got a text, email, and app notification that it was ready to be picked up tonight (11/05). We drive across town at 8pm at night to go pick up his present. The initial guy that helped me was very nice and was having trouble checking us out which is when he called a manager over. After looking up some stuff the manager said they can’t give it to me because it doesn’t come out until tomorrow. When I asked why did I get numerous notifications that it was ready to be picked up he had no explanation and blamed it on a system error. When I asked for some kind of compensation for being inconvenienced he went over to the computer for a minute and came back and said there was nothing he could do. A complete waste of my time and I will now have to drive across town again tomorrow to pick it up. When I was walking out I said something to the guy at the front podium about it and he was like “yeah it happens. It just happened the other day with the Zelda game.” I have an idea, how about you guys get your stuff together and stop having your system send out notifications telling people to drive there and pick up items that can’t be released. If this is a known problem, empower your managers to make decisions, or have a plan in place when someone drives there to pick up an item that can’t be released. During my interactions, nobody was rude so not saying anything personal about the employees. Should have trusted my gut and pre-ordered it directly from Apple as I’ve never had an issue with them in the past.

Excellent location! I like to walk around and check out the latest technology.

Didn't have what I was looking for so we walked out just as fast as we went in