Best Buy Las Vegas

The Best Buy sales team needs better training, especially when it comes to Apple products and understanding compatibility between devices and accessories. I was sold an Apple iPad Air M4 along with a 2nd-generation Apple Pencil and was told they would work together. Unfortunately, they are not compatible. This is something a sales associate selling Apple products should know before recommending an accessory to a customer. Not only did this waste my time by forcing me to make another trip back to the store to return the Apple Pencil, but it also left me dumbfounded by the level of service I received. When customers rely on the sales team for product knowledge and recommendations, basic compatibility should be verified before completing the sale. Very disappointing experience.

Just left here after buying a laptop and had literally the worst experience ever. Was greeted by an HP representative and asked if I needed help. I told him I was looking for a specific Lenovo and could not find it on the floor. He does find it for me, but then proceeds to try and sell me on an HP instead. I quickly realized I was not going to get the proper help I needed as far as comparing specs and models between the Lenovo options. I told him thank you, that I would keep browsing, and walk away, with the full intention of finding a Best Buy employee to help walk me through the best option for what I will be needing this laptop for. A brief moment later there is an employee approaching me, product in hand. He says that he was informed that I was ready to purchase a laptop and that he would have it ready for me at the front. Does not confirm with me what I wanted/that it is correct, does not ask if I have any further questions regarding said product. I had to take it upon myself to ask what laptop he was holding, as I had not settled on one yet, just knew the brand I wanted. It was the HP the previous gentleman had tried to sell me, which felt really shady to assume and try and sell me in that way. I told him I specifically wanted a Lenovo and had my eye on a certain model from some very quick research I did last night, but wasn’t fully sure yet. He then pulls that model instead, does not apologize, and again repeats that it will be waiting for me at the front. Great, still no help. I was really hoping to speak to a department specialist who could confirm if this was in fact the right purchase/model for my needs, or point me in the right direction if not. I was so overwhelmed by the options and annoyed by being treated as just a sale, I headed to the front to purchase the laptop thinking I’ll just have to figure it out on my own when I get home. I obviously ask about the return policy because I don’t even know if this is the right product for me as nobody was any help, and I ask about warranty. The cashier, Mark, proceeds to name all the warranty tiers and their prices, but when asked further questions literally just responds with “uhmmm,” “I don’t know,” and “I could only take a guess.” Not once ever offering, “I don’t know, but I will definitely find out for you.” I was honestly in disbelief. I did purchase the computer, as I have a return window, and will do more research on it on my own at home. I was really hoping to get a great customer service experience and speak with a knowledgeable department specialist, but I guess that is too much to ask for when shopping at Best Buy. I suppose this is why people purchase Apple products.

They had what I needed and the staff was helpful and polite. Can't ask for much more.

Friendly personnel nice to have a person you can ask a question to.