Best Buy Las Vegas

BB never disappoints. Clerk Canyon helped my daughter & I at this Summerlin, Las Vegas location. #highlyrecommend

I bought a laptop at this location on February 9, 2025, and decided to have them set it up and remove McAfee and other bloatware and asked not to install Chrome and Office to save storage. I was told to come back 24 hours. I received a message on February 10 around 815 am. to schedule to pick it up. I went to the Geek section, and Jessica, one of the employees, told me someone picked it up yesterday. I said, "I did not pick it up." I was told 24 hours , and I just received a message from Best Buy this morning. I showed her the message I received that morning from Best Buy. They checked the camera. And she said something like there's misunderstanding. They replaced the laptop and gave me a $50 gift card, which I used to buy Bitdefender. There was no explanation on how my laptop was given to that person. Best Buy, when a person paid their device online or in person and they need to pick it up. You need to change procedures when giving back the device to someone to make sure the person who is getting it is the real owner of that device because they trusted that you will protect their device. You need to ask their ID. I have to wait additional hours to get back the new device you replaced it with. This also happened in Best Buy Maryland, LV NV, a review from a guy whose device he paid in full was given to someone, and the employee did not ask for an ID, too. It is for everyone's security and peace of mind. Thank you, and God bless you. To the person who stole the laptop I bought at BestBuy located in 10950 W Charleston LV NV 89136. If you think you got away with murder you better think it again. My Father in Heaven saw you, knows you, and He knows where you live. How could you do evil things like that? You picked up the laptop I bought and pretended to be me. I don't know how you passed the ID checked. You better repent and return the laptop to Best Buy. If not, something bad that is waiting from Heaven will fall on you. Repent return the laptop you took before it's too late. May God have mercy on your SOUL.

I went and knowing exactly what I wanted I asked and associate where the smartwatches were. She didn't know. I said that's okay I will find them. We found them and looked around for 5 to 10 minutes to see if I could find out which model I wanted. Still no associates around, I went to find one when I finally did find one she said she would be right there. 25 minutes later and she had still not come to help us. Plenty of associates standing at the front door just talking. By the time I did find someone he was able to help me show me the difference between the two smart watches and I was able to make my purchase. I made my purchase so quickly and got out of that store. I'll definitely never be returning to this location.

Ordered a TV stand for pickup. Very short wait, very professional service as a bunch of people showed up just after I did. Manager sent in associates to handle the rush. Well done.