Best Buy Las Vegas

Amazing staff very helpful in all departments

The first time i showed up to the summerlin location with an appnt, they told my appnt was at rainbow location.. all i wanted to do as drop off my Apple Watch for battery replacement which is sent away. Even though there was no other customer around, they declined to help me since i did not have the proper appnt at the right location. I made another appnt at summerlin. After 15 min of processing just to drop off my watch to be sent to apple, they claimed that since my watch had a minor scratch and minor dent, apple would not replace the batter and would replace the watch for $350 dollars I had to contact apple, they send me a box to mail it directly to them. They replaced the batter and sent it back to me. I have never been so disappointed with Best Buy service.

Staff are friendly and helpful with lots of parking.

The gentleman who helped me out was more helpful than I could've expected & I was able to buy more things on my budget than I'd anticipated as a result. Open-box Samsung 65" QLED for a lower price than a lesser model on the sales floor? Yep, he made it happen since I was purchasing the (also open box) Samsung soundboard. The combo with the extended store warranty on both came in under $1,000. I'd expected to pay that much for a TV alone. Free delivery? Yep. Roll a BBuy brand tilting mount set and soundbar attachment into the package, with free installation, for just a little more? Yep. I had enough left in my budget to get the PS5 my partner had been wanting for awhile, which was then also slightly discounted when he signed me up for their loyalty program thing (which basically paid for itself in the discounts) & told me to watch for Black Friday sales because they would price match anything I'd just purchased if they reduced the proce within 60 days of purchase. I mean...hello? Who tries to legitimately help you save money in a retail environment? They all say they will, but when the register tallies it up at the end, it's usually way over the goal...but not this time. The guy's name was two initials and I think it started with a J. I wish I had a better memory with names, but I remember what he looked like & I'm going to track him down next time I'm purchasing something in Best Buy so that I can get what I want without getting fleeced. Oh, and my new TV & soundbar? Amazing.