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Frequently Asked Questions About Best Buy Las Vegas
How do I check product availability at the Las Vegas Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Las Vegas Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Las Vegas stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Las Vegas Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2624 reviews)
Brian A
July 09, 2025
1 out of 5
🚫 DO NOT Trust Best Buy’s Delivery Promises for Expensive Items
A few days ago, I went to the Best Buy store on West Charleston to purchase a $2,000 MacBook Pro. Since it wasn’t in stock, the manager convinced me to place the order online, assuring me that the delivery would require my signature and that it would never be left unattended. I clearly explained my concerns about delivery safety — especially for such a high-value item — and they guaranteed it would be secure.
But when the delivery came, not only did the delivery guy not ask for a signature, he threw the MacBook at my front door, in 106°F Las Vegas heat, without even ringing the doorbell.
🎥 Just watch the video I attached
turn up your volume and listen to the sound of my MacBook being thrown onto my porch.
I went back to the store in person to raise the issue. They took no responsibility and redirected me to call customer service. When I called customer service, they also refused to help and pushed it back to the store.
I got zero accountability from anyone.
This is how your packages are treated — tossed carelessly under the sun or rain, while Best Buy takes no responsibility
neither in-store nor over the phone with customer support.
Be warned.
Response from Best Buy
July 11, 2025
Hello, Brian,
Thank you for leaving us a review. As a consumer myself, I understand the importance of having clear communication on your upcoming delivery. If this happened to me, I would also be reaching out for support. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #13350” when reaching out on social media.
Regards,
^Ruby
Heorhii
July 06, 2025
1 out of 5
Curbside pickup is not a thing in this store, they newer go outside to deliver the order, despite I indicated the spot number and got code. They just ignore curbside, so I have to go to the store anyways. These guys just waste my time 🤬
David A
July 06, 2025
5 out of 5
Great job
Greg D
June 27, 2025
5 out of 5
Clean and well organized store. The staff was friendly and very knowledgeable.