Best Buy Las Vegas

Extremely courteous and professional

Superb direction.

Great customer service in the appliance dept

If I could give them zero stars I would. I bought a pair of Sony wireless headphones on March 1st. The headphones stopped working on March 23rd. I called the store to see how I would go about exchanging them and was connected with a call center somewhere in Asia because the store is not taking calls. First and foremost, I called a local number…I want to speak to someone local which is enough to make me never use your business again since you want to outsource and deprive Americans of jobs just to save some money. I was informed that since I had not paid for member services they only accept exchanges and returns for 15 days and the try refused to connect me to the store. So now I’m out $60 simply because I bought a new Sony product from Best Buy and it stopped working 22 days after purchase and they won’t even exchange it (not to mention I’ve been a customer for 15 years and never returned or exchanged an item). This is a scam! If you don’t pay us extra for membership we won’t exchange or return after 30 days. DO NOT SPEND YOUR MONEY AT BEST BUY!!!! Go to Wal Mart or Amazon. I’m a bike courier and use the wireless headphones for work…ya know, so that when a Best Buy employee orders food I can all them and let them know I’m outside. The customer service is located across the ocean and all they said was well you can send it back to the manufacturer. How does that help me for the next 2-5 months it will take Sony to reply. First CD I ever bought was at Best Buy in Des Moines, Iowa in April 1998 and have been a loyal customer since. I will never spend another red cent at Best Buy if they don’t make this right and I advise you don’t as well. Since when do you have to pay extra for a membership to exchange an item inside of 30 days with all the proper documentation? This is not America and now I am more than happy to see Best Buy and their overseas call centers go out of business. Are the rest of y’all tired of talking to customer service in Asia and being treated like the money you spend with a company is doing you a favor? People we have to stick up for ourselves as consumers! Best Buy is already on the RadioShack track and apparently they are too stupid to make sure their customers come back. BestBuy….show me what you’re doing is working for you? BestBuy, Buhbye!