Best Buy Las Vegas

no encontre lo que buscaba muy poco stock

I spent over $4,000 and this has been the worse experience. Initially, the Best Buy Geek Squad set up my cordless wall mount, they had to come back bc the TV wasn’t set up properly. I purchased a larger TV and they sent a 3rd party company. This guy said he didn’t like the way that the Geek Squad set up the TV so he changed it but now the cords were showing. He told me to just push the cords up behind the TV and left. Now I can’t get that TV to show cable channels and Best Buy’s response is too bad so sad and I have to wait 24 hours before they can schedule another appt for a time when they happen to have a technician in the area. I asked to speak to a manager and was told that in 24 to 48 hours a manager would call me back. So I’m stuck with a new TV that doesn’t work properly and paid $230 for a cordless TV mount that has cords hanging down. Best Buy told me to call back after 24 hours has passed and they will see what they can do. After 24 hours passed, I called BB customer service again and was told that BB couldn’t send someone to correct the problem because BB had given my order to this 3rd party company. The BB customer rep informed me that he had tried to contact the 3rd party company but no one answers the phone so he sent the 3rd party company a message and my only recourse is to wait until they contact me or I could try to chase these people down myself. I replied that I paid BB for a service that BB did not perform and I had no control over BB passing my order to this 3rd party. BB now claims that they can’t come and properly install the TV since the 3rd party has the order. BB stated that my only options are wait until the 3rd party company contacts me, it’s been 3 days and counting, or I could chase down the 3rd party to get them to come back and fix the problem but as far as BB is concerned there is nothing BB can do for me.

I support local bestbuy. Had product in stock. Lots of parking since its tuck in a corner of the strip mall. Store is clean and presented will. Greeted right away by door greater and help direct me to the section I was familiar with. Once I got into the department everyone was busy answering questions and selling product. So I understood to wait. So I went online to check ICS count and location of product. About 15 mins later they where done and went straight to their phones. So I approached them to ask for location of item. I already knew it was in the back and needed a flat bed or machine order picker to get it. So another 15 mins pass retrieving the product. As the other empty grab a shopping cart for this heavy item. Shopping cart was bottom of the barrel pick. Check out process was normal but was not ask for added geek or store extended warrant. If there was add on items I would of bought $100 + more. But no item was in stock. Recommend this spot yes. Parking awesome. Cleanness 5 star. Customer service ah 3 a for effort.

It's aight