If I could give them zero stars I would. I bought a pair of Sony wireless headphones on March 1st. The headphones stopped working on March 23rd. I called the store to see how I would go about exchanging them and was connected with a call center somewhere in Asia because the store is not taking calls. First and foremost, I called a local number…I want to speak to someone local which is enough to make me never use your business again since you want to outsource and deprive Americans of jobs just to save some money. I was informed that since I had not paid for member services they only accept exchanges and returns for 15 days and the try refused to connect me to the store. So now I’m out $60 simply because I bought a new Sony product from Best Buy and it stopped working 22 days after purchase and they won’t even exchange it (not to mention I’ve been a customer for 15 years and never returned or exchanged an item). This is a scam! If you don’t pay us extra for membership we won’t exchange or return after 30 days. DO NOT SPEND YOUR MONEY AT BEST BUY!!!! Go to Wal Mart or Amazon. I’m a bike courier and use the wireless headphones for work…ya know, so that when a Best Buy employee orders food I can all them and let them know I’m outside. The customer service is located across the ocean and all they said was well you can send it back to the manufacturer. How does that help me for the next 2-5 months it will take Sony to reply. First CD I ever bought was at Best Buy in Des Moines, Iowa in April 1998 and have been a loyal customer since. I will never spend another red cent at Best Buy if they don’t make this right and I advise you don’t as well. Since when do you have to pay extra for a membership to exchange an item inside of 30 days with all the proper documentation? This is not America and now I am more than happy to see Best Buy and their overseas call centers go out of business. Are the rest of y’all tired of talking to customer service in Asia and being treated like the money you spend with a company is doing you a favor? People we have to stick up for ourselves as consumers! Best Buy is already on the RadioShack track and apparently they are too stupid to make sure their customers come back. BestBuy….show me what you’re doing is working for you? BestBuy, Buhbye!
Response from Best Buy
March 24, 2025
Hello, Austin,
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire to make full use of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64961747 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
The pick up section was really bad the lady didn't even check my order or look when I showed her my order Online she just told me that it wasn't ready or if i want to i can cancel my online order and just get the I case. I ordered a phone case anyways Im not ordering Online and pick up at that best buy in Arroyo
Response from Best Buy
March 20, 2025
Hello, Kenneth,
We appreciate you taking the time to leave a review here on Google. I can certainly understand wanting friendly support when visiting your local Best Buy for a store pickup.
If you require assistance on this matter, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64948382” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
I go here when I need to get an electronic item...
Very helpful people and well stocked on refrigerator/freezer selection.