Best Buy Las Vegas

Extremely disappointed with this service. When I bought my computer, I was sold an “extended warranty” that was presented as if it would protect me for one or even two years. Only later, when my computer started having problems, I found out that this warranty only adds about 30 extra days beyond the standard manufacturer warranty. This is misleading and dishonest. There was absolutely no transparency during the sale. If this had been explained clearly, I would never have paid for this warranty. Now my computer has issues, and I’m being told I can’t exchange it or get proper support, even though I paid extra believing I was covered. Terrible experience. I feel deceived and frustrated. I do not recommend buying any warranty here — what is promised at the time of purchase is not what you actually get.

I've been a Total Tech member for over a decade. I've bought multiple electronics including Appliances, TV's, Computers etc. On 1/1/26 I had an appointment to install one of 2 Dashcams installed on my 4 month old vehicle. Dropped the car off at 10:30 am with the tech, and when I arrived about an hour later, he brought a dent/scratch to my attention and asked what happened. I asked him "you tell me, it wasn't there when I dropped the vehicle off". It just happened to be the same yellow as the posts outside the service bay. After 30 days in dealing with their insurance company dragging their feet I was told that the claim was denied. I was also refused a copy of whatever they used in making/denying the claim. Not only will I be cancelling my Total Tech membership at the end of the term, I'll be sharing the horrible experience I've had with both them and with Sedgwick (their insurance carrier). Best Buy will never see another penny from me.

Always enjoy going to best buy

There was an issue with my open box order but John was able to speak with Ben, the manager and he ended up giving me the item brand new. To say i’m happy is an understatement! Excellent customer service and such friendly people. Thank you Ben and John!