HUMBERTO R
November 02, 2025
El lugar es agradable y hay tecnología para todas las necesidades
Scammed by this Best Buy - they sold me TV and another TV was in the box. Did not accept a return. Completely insane.
Edit- as an update. I reached out to customer support as requested and still received zero help. They did not even attempt to look into the matter in any material way, simply taking the employees word for it that they did not steal from me.
Warning - do not ever purchase an open box item from this store. You will be scammed.
Response from Best Buy
November 01, 2025
Hello!
What you shared is really concerning and we'd like to look into this further. Please send a private message to one of our social media platforms on Facebook (https://bby.me/dciiet), Instagram (https://bby.me/fv06w1), or @bestbuysupport on X. When doing do, please mention Google Review 63379 so we can tie it to your post.
Great customer support from geek squad.
Rick was incredible! I love how they help you right away at the front, because the store is quite large, and I would have been wanderingaround for an hour! They directed me to Rick at front desk and he was able to get me what I needed, make sure it was what I needed and then check me out fast! 5 star service for sure!