Larry B
September 16, 2025
Purchased meta ai glasses and if u don’t purchase the warranty be prepared to have glasses that doesn’t work in a yr. The one time I didn’t purchase a warranty I’m def paying for it. Do not purchase ai glasses without the warranty, Ray ban will not cover them
Response from Best Buy
September 16, 2025
Hello,
Sorry to hear that you weren't able to get your Meta glasses fixed. We'd be happy to see if there may be options we can provide, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/6lwog7), Twitter/X (https://bby.me/9spvno), or Instagram (https://bby.me/z3gmh3), and mention your "Google review #44131".
Alberto M
September 10, 2025
Live chat agents lie to customers I bought a laptop according to the properties that she confirmed and immediately sent me the invoice. When I got home it was not the item if asked for. Close the live chat they r liers
Response from Best Buy
September 11, 2025
Hello, Alberto,
Thanks for taking the time to leave your feedback. Receiving the item you wanted to purchase should be an easy process, so we can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/zfbtl6), Twitter/X (https://bby.me/b6vb94), or Instagram (https://bby.me/8zy29m). Please reference Google Review #42128.
I bought a 75-inch Samsung TV with a 5-year warranty. A green stain appeared on it. I called technical support and they refused to help me or solve the problem. They sent me to Samsung. It's incredible how little they care about losing a customer who always pays them in cash, This is the second time they've sold me a bad TV. There won't be a third time. If you're thinking of buying a TV at Best Buy, think carefully. They don't respond if something goes wrong with your product!